International Journal of Computer Science & Network Security

International Journal of Computer Science & Network Security (국제컴퓨터통신보호논문지학회)
권호 표지
DOI QR코드

DOI QR Code

The Social Media Factor: How Platforms Impact Usability of Blackboard at Umm Al Qura University

  • Ahmed R Albashiri (College of Computers, Software Engineering Dept. Umm Al Qura University)
  • Received : 2024.07.05
  • Published : 2024.07.30
Download PDF
⟨ Previous Next ⟩

Abstract

This study investigated the perceived usability of the Blackboard learning management system (LMS) amongst students at Umm Al-Qura University. A quantitative approach was employed to explore the potential relationship between Blackboard usability and social media platform usage. Additionally, the study aimed to identify other factors influencing perceived usability. Data were collected through a three-section questionnaire distributed electronically to a sample of students (n=544). The findings, based on System Usability Scale (SUS) scores, revealed that the overall perceived usability of Blackboard resided near the midpoint of the scale, indicating an "acceptable" level. A potential negative correlation emerged between social media usage time and perceived Blackboard usability. Students who reported lower social media usage exhibited higher SUS scores. Training on Blackboard usage demonstrably exerted a positive influence on perceived usability. Gender was not identified as a statistically significant factor. An analysis of student support methods revealed that seeking help from a friend was the most prevalent approach, followed by search engines, university technical support, and social media platforms. The findings suggest that implementing strategies to improve Blackboard usability at Umm Al-Qura University could be achieved through readily accessible training materials and the exploration of alternative support channels.

Keywords

Acknowledgement

This research would not have been possible without the invaluable support of Umm Al-Qura University. The university's commitment to fostering faculty research, particularly in the field of human-computer interaction, is deeply appreciated. Their support has significantly aided the completion of this research project.

References

  1. J.-R. Chou and S.-W. Hsiao, 'A usability study on human-computer interface for middle-aged learners', Comput. Hum. Behav., vol. 23, no. 4, pp. 2040-2063, 2007. 
  2. 'Ergonomics standards concerning human-system interaction: Visual displays, controls and environmental requirements - ScienceDirect'. Accessed: Jul. 14, 2024. [Online]. Available: https://www.sciencedirect.com/science/article/abs/pii/0003687095000317 
  3. J. Herrman, 'How TikTok is rewriting the world', N. Y. Times, vol. 10, pp. 412586765-1586369711, 2019. 
  4. J. Burgess and N. K. Baym, Twitter: A biography. NYU Press, 2022. Accessed: Jul. 17, 2024. [Online]. Available: https://books.google.com/books?hl=en&lr=&id=FL5HEAAAQBAJ&oi=fnd&pg=PA37&dq=So+What+Do+We+Call+Twitter+Now+Anyway&ots=3Uju4Lb2Bx&sig=qcKsOFQiw___N_CKcu1eaYmmUoA 
  5. 'Instagram Stories is Now Being Used by 500 Million People Daily', Social Media Today. Accessed: Jul. 17, 2024. [Online].
  6. 'Snapchat Reaches Settlement With Its Disappearing Co-Founder', Bloomberg.com, Sep. 10, 2014. Accessed: Jul. 17, 2024. [Online].
  7. 'TikTok says it's testing letting users post 60-minute videos - CBS News'. Accessed: Jul. 18, 2024. [Online].
  8. H. Coates, R. James, and G. Baldwin, 'A critical examination of the effects of learning management systems on university teaching and learning', Tert. Educ. Manag., vol. 11, no. 1, pp. 19-36, Jan. 2005, doi: 10.1080/13583883.2005.9967137. 
  9. M. J. S. Asiri, K. A. Bakar, and A. F. bin M. Ayub, 'Factors influencing the use of learning management system in Saudi Arabian higher education: A theoretical framework.', High. Educ. Stud., vol. 2, no. 2, pp. 125-137, 2012. 
  10. K. A. Al-Busaidi and H. Al-Shihi, 'Instructors' acceptance of learning management systems: A theoretical framework', Commun. IBIMA, vol. 2010, no. 2010, pp. 1-10, 2010.
  11. T. Govindasamy, 'Successful implementation of e-learning: Pedagogical considerations', Internet High. Educ., vol. 4, no. 3-4, pp. 287-299, 2001. 
  12. J. F. Chan, Designing and developing training programs: Pfeiffer essential guides to training basics. John Wiley & Sons, 2009. Accessed: Jul. 14, 2024. [Online]. Available: https://books.google.com/books?hl=en&lr=&id=SuFVKYJlGMsC&oi=fnd&pg=PR9&dq=Designing+and+developing+training+programs:+Pfeiffer+essential+guides+to+training+basics&ots=1e0EjMAVUa&sig=HFjmGT25emzvcKKhtU-Hpb5FUtw 
  13. T. Issa and P. Isaias, 'Usability and Human-Computer Interaction (HCI)', in Sustainable Design, London: Springer London, 2022, pp. 23-40. doi: 10.1007/978-1-4471-7513-1_2. 
  14. N. C. Goodwin, 'Functionality and usability', Commun. ACM, vol. 30, no. 3, pp. 229-233, Mar. 1987, doi: 10.1145/214748.214758. 
  15. B. Shackel, 'Usability-context, framework, design and evaluation. Artikkeli teoksessa Shackel, B. and Richardson, S', Hum. Factors Inform. Usability Camb. Univ. Press Camb., vol. 21, p. 38, 1991. 
  16. Hix, D and Hartson, H.R, Developing user interfaces: ensuring usability through product & process. John Wiley & Sons, Inc., 1993. 
  17. J. Nielsen, 'The usability engineering life cycle', Computer, vol. 25, no. 3, pp. 12-22, 1992. 
  18. N. Bevan, 'International standards for HCI and usability', Int. J. Hum.-Comput. Stud., vol. 55, no. 4, pp. 533-552, 2001. 
  19. M. Furqon, P. Sinaga, L. Liliasari, and L. S. Riza, 'The Impact of Learning Management System (LMS) Usage on Students.', TEM J., vol. 12, no. 2, 2023, Accessed: Jul. 14, 2024. [Online]. Available: https://www.ceeol.com/search/article-detail?id=1123847 
  20. B. N. Rao, V. Kalyani, and V. David, 'A study on positive and negative effects of social media on society', J. Sci. Technol. JST, vol. 7, no. 10, pp. 46-54, 2022. 
  21. X.-K. Loh, V.-H. Lee, X.-M. Loh, G. W.-H. Tan, K.-B. Ooi, and Y. K. Dwivedi, 'The Dark Side of Mobile Learning via Social Media: How Bad Can It Get?', Inf. Syst. Front., vol. 24, no. 6, pp. 1887-1904, Dec. 2022, doi: 10.1007/s10796-021-10202-z. 
  22. C. Giannikas, 'Facebook in tertiary education: The impact of social media in e-Learning', J. Univ. Teach. Learn. Pract., vol. 17, no. 1, p. 3, 2020. 
  23. B. G. Hidalgo, L. A. Rivera, and R. S. Delgadillo, 'Integration of Learning Management System Technology and Social Networking Sites in the E-Learning Mode: A Review and Discussion.', Comput. Educ. J., vol. 10, no. 2, 2019, Accessed: Jul. 14, 2024. [Online]. Available: https://coed.asee.org/wp-content/uploads/2020/08/2-Integration-of-Learning-Management-System-Technology-and-Social-Networking-Sites-in-the-E-Learning-Mode-A-Review-and-Discussion.pdf 
  24. A. Al-Azawei, 'What Drives Successful Social Media in Education and E-Learning? A Comparative Study on Facebook and Moodle.', J. Inf. Technol. Educ. Res., vol. 18, 2019, Accessed: Jul. 14, 2024. [Online]. 
  25. A. Al-Azawei, P. Parslow, and K. Lundqvist, 'Barriers and opportunities of e-learning implementation in Iraq: A case of public universities', Int. Rev. Res. Open Distrib. Learn., vol. 17, no. 5, 2016, Accessed: Jul. 15, 2024. [Online]. Available: http://www.irrodl.org/index.php/irrodl/article/view/2501 
  26. G. Zachos, E.-A. Paraskevopoulou-Kollia, and I. Anagnostopoulos, 'Social media use in higher education: A review', Educ. Sci., vol. 8, no. 4, p. 194, 2018. 
  27. A. Bozanta and S. Mardikyan, 'THE EFFECTS OF SOCIAL MEDIA USE ON COLLABORATIVE LEARNING: A CASE OF TURKEY', Turk. Online J. Distance Educ., vol. 18, no. 1, pp. 96-96, Jan. 2017, doi: 10.17718/tojde.285719. 
  28. T. Kaya and H. Bicen, 'The effects of social media on students' behaviors; Facebook as a case study', Comput. Hum. Behav., vol. 59, pp. 374-379, 2016. 
  29. Z. Amin, A. Mansoor, S. R. Hussain, and F. Hashmat, 'Impact of social media of student's academic performance', Int. J. Bus. Manag. Invent., vol. 5, no. 4, pp. 22-29, 2016. 
  30. B. Thoms and E. Eryilmaz, 'How media choice affects learner interactions in distance learning classes', Comput. Educ., vol. 75, pp. 112-126, 2014. 
  31. O. Pilli, 'LMS Vs. SNS: Can social networking sites act as a learning management systems', Am. Int. J. Contemp. Res., vol. 4, no. 5, pp. 90-97, 2014. 
  32. B. Ozmen and B. Atici, 'The Effects of Social Networking Sites in Distance Learning on Learners' Academic Achievements', Eur. J. Open Distance E-Learn., vol. 17, no. 2, pp. 61-75, Dec. 2014, doi: 10.2478/eurodl-2014-0019. 
  33. E. Dogoriti, J. Pange, and G. S. Anderson, 'The use of social networking and learning management systems in English language teaching in higher education', Campus-Wide Inf. Syst., vol. 31, no. 4, pp. 254-263, 2014. 
  34. M. Rithika and S. Selvaraj, 'Impact of social media on students' academic performance', Int. J. Logist. Supply Chain Manag. Perspect., vol. 2, no. 4, pp. 636-640, 2013. 
  35. Q. Wang, W. Chen, and Y. Liang, 'The Effects of Social Media on College Students', 2011, Accessed: Jul. 14, 2024. [Online]. Available: https://www.academia.edu/download/40319725/The_Effects_of_Social_Media_on_College_Students.pdf 
  36. A. Bangor, P. Kortum, and J. Miller, 'Determining what individual SUS scores mean: Adding an adjective rating scale', J. Usability Stud., vol. 4, no. 3, pp. 114-123, 2009.