DOI QR코드

DOI QR Code

Determinations of Impulsive Buying Behavior: An Empirical Analysis of Consumers' Purchase Intentions for Offline Beauty Products

  • Tayyaba Tanveer (Department (COMS), North Nazimabad Site, Karachi Institute of Economics and Technology (KIET)) ;
  • Mustaghis ur Rahman (Department (COMS), North Nazimabad Site, Karachi Institute of Economics and Technology (KIET)) ;
  • Syeda Qurat ul Ain Kazmi (Department (COMS), North Nazimabad Site, Karachi Institute of Economics and Technology (KIET))
  • Received : 2024.07.05
  • Published : 2024.07.30

Abstract

Ingrained in multiple consumption theories, this research covers the seven determinants (Hedonic Consumption, Consumers' mood, Store layout, product promotion, Persons' situation, Materialism, and Product Attributes) of purchase intentions of a consumer. For this study, 384 offline shoppers were surveyed and found that out of seven, six determinants significantly trigger impulse buying behavior of customers of beauty products in a modern market setting while one determinant 'Materialism' did not have any influence on the impulse buying behavior. The relationships of the variables were statistically checked by multiple linear regression. Results of this study show that a consumer's mood has a significant impact on impulse buying as it can trigger the impulse behavior of consumers. Person situations also have a positive impact on impulse buying it means time, money, fear of missing out can active impulse buying. Store layout can also trigger that unplanned purchase which means store lighting, the music of the store, ambiance may affect the purchasing. Product promotion has an impact on spontaneous purchase which indicates that free coupons, discounts, free delivery, offers to attract the customer to sudden purchase. Product design, packaging, color, labeling indicate a positive and significant impact on impulse buying. However, materialism indicates an insignificant impact on impulse buying.

Keywords

References

  1. Akram, U., Hui, P., Khan, M. K., Hashim, M., and Rasheed, S. (2016). Impact of Store Atmosphere on Impulse Buying Behaviour: Moderating Effect of Demographic Variables. International Journal of U- and e-Service, Science and Technology, 9(7), 43-60.
  2. Akram, U., Hui, P., Khan, M. K., Yan, C. (2018). Factors affecting online impulse buying: Evidence from Chinese social commerce environment. Sustainability (Switzerland),
  3. Amos, C., Holmes, G. R., and Keneson, W. C. (2014). A metaanalysis of consumer impulse buying. Journal of Retailing and Consumer Services, 21(2), 86-97.
  4. Arnold, M. J., and Reynolds, K. E. (2003). Hedonic shopping motivations. Journal of Retailing, 79(2), 77-95. https://doi.org/10.1016/S0022-4359(03)00007-1
  5. Atulkar, S., and Kesari, B. (2018b). Role of consumer traits and situational factors on impulse buying: Does gender matter? International Journal of Retail and Distribution Management. 10(2).
  6. Aragoncillo, L., and Orus, C. (2018). Impulse buying behavior: An online-offline comparative and the impact of social media. Spanish Journal of Marketing - ESIC, 22(1), 42-62.
  7. Bhakat, R. S., and Muruganantham, G. (2013). A Review of Impulse Buying Behavior. International Journal of Marketing Studies, 5(3), p149. https://doi.org/10.5539/ijms.v5n3p149
  8. Cardinali, M. G., and Grandi, B. (2017). A structural equation model of impulse buying behavior in grocery retailing. Journal of Retailing and Consumer Services, 36, 164-171.
  9. Bighiu, G., Manolica, A., & Roman, C. T. (2015). Compulsive Buying Behavior on the Internet. Procedia Economics and Finance, 20(15), 72-79.
  10. Bloemer, J., De Ruyter, K., and Wetzels, M. (1999). Linking perceived service quality and service loyalty
  11. Beatty, S. E., and Ferrell, M. E. (1998). Impulse buying: Modeling its precursors. Journal of Retailing, 74(2), 169-191.
  12. Bessouh, N., and Belhir, D. O. (2018). The Effect of Mood on Impulse Buying Behavior - Case of Algerian Buyers. Austin Journal of Business Administration and Management, 2(1), 187-193.
  13. Bilal, M., Fawad Ali, H., Sabir Malik, M., Humayun, A. A., and Ahmad, S. (2019). Factors Affecting Impulsive Buying Behavior with Mediating role of Positive Mood: An Empirical Study. European Online Journal of Natural and Social Sciences, 8(1), 17-35.Science and Humanity, Pt One, 5(Icssh), 248-252.
  14. Chavosh, A., Halimi, a B., Namdar, J., Choshalyd, S. H., and Abbaspour, B. (2011). The contribution of Product and Consumer characteristics to Consumer Impulse purchasing Behaviour in Singapore. Social
  15. Dawson, S., and Kim, M. (2009). External and internal trigger cues of impulse buying online. Direct Marketing, 3(1), 20-34.
  16. Dawson, S., and Kim, M. (2010). Cues on apparel websites that trigger impulse purchases. Journal of Fashion Marketing and Management, 14(2), 230-246.
  17. Dewi, M. A. A., Nurrohmah, I., Sahadi, N., Sensuse, D. I., and Noprison, H. (2018). Analyzing the critical factors influencing consumers' e-impulse buying behavior. 2017 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2017, 2018-Janua, 81-91.
  18. Dittmar, H. (2005). Compulsive buying - A growing concern? An examination of gender, age, and endorsement of materialistic values as predictors. British Journal of Psychology, 96(4), 467-491.
  19. Fitri, F. R. (2018). The influence of web quality and sales promotion toward impulse buying behavior with openness personality as moderating variable. Jurnal Akuntansi, Manajemen Dan Ekonomi, 20(1), 48-55.
  20. Harmancioglu, N., Finney, R. Z., and Joseph, M. (2009). Impulse purchases of new products: An empirical analysis. Journal of Product and Brand Management, 18(1), 27-37.
  21. Hausman, A. (2000), A multi-method investigation of consumer motivations in impulse buying behavior.
  22. Journal of Consumer Marketing, 17(5), 403-426
  23. Hellen, K., and Saaksjarvi, M. (2011). Happiness as a predictor of service quality and commitment for utilitarian and hedonic services. Psychology and Marketing, 28(9), 934-957.
  24. Hirschman, E. C., and Holbrook, M. B. (1982). Hedonic consumption: Emerging concepts, methods, and propositions. Journal of Marketing, 46(3), 92-101.
  25. Ismail, A., Siddiqui, D. A. (2019). Impact of Sales Promotion on Consumer Impulse Purchases in Karachi, Pakistan. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3384158
  26. Jamal, M., and Lodhi, S. (2015). Consumer Shopping Behaviour concerning Factors Influencing Impulse Buying: A Case of Superstores in Karachi, Pakistan. Unpublished
  27. Kacen, J. J., Hess, J. D., and Walker, D. (2012). Spontaneous selection: The influence of product and retailing factors on consumer impulse purchases. Journal of Retailing and Consumer Services, 19(6), 578-588.
  28. Kacen, J. J., & Lee, J. A. (2002). The influence of culture on consumer impulsive buying behavior. Journal of Consumer Psychology, 12(2), 163-176.
  29. Khawaja. (2018). THE INTERNATIONAL JOURNAL OF BUSINESS and MANAGEMENT Factors Influencing Consumer Buying Behavior toward Abstract : 6(6), 245-258.
  30. Kang, I., Cui, H., and Son, J. (2019). Conformity consumption behavior and FoMO. Sustainability (Switzerland), 11(17). https://doi.org/10.3390/su11174734
  31. Kennedy, B., & Vimala, D. (2017). Visual Merchandising on Impulse Buying Behaviour of Working Women in Formal Sector. Unpublished
  32. Lins, S., Doka, A., Bottequin, E., Odabasic, A., Pavlovic, S., Merchan, A., ... Hylander, F. (2015). The Effects of Having, Feeling, and Thinking on Impulse Buying in European Adolescents. Journal of International Consumer Marketing, 27(5), 414-428.
  33. Muller, A., Mitchell, J. E., and de Zwaan, M. (2015). Compulsive buying. The American Journal on Addictions, 24(2), 132-137.
  34. Mohammad, Mahmoudi, Maymand. (2012). Impulse buying: the role of store environmental stimulation and situational factors (An empirical investigation). AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 5(34).
  35. Moran, B. (2015). Effect of stress, materialism, and external stimuli on online impulse buying. Journal of Research for Consumers(27), 26
  36. Octaprinanta, N., Kusumawati, A., and Pangestuti, E. (2017). The effect of the store environment, availability of money and time, hedonic consumption tendency on emotional states, and its impact on impulse buying behavior. Russian Journal of Agricultural and Socio-Economic Sciences, 63(3), 72-78.
  37. Pieters, R., and Zeelenberg, M. (2007). A theory of regret regulation 1.1. Journal of Consumer Psychology, 17(1), 29-35.
  38. Pooja, Mittal, S., and Kamakshi. (2018). A Study on Impulse Buying Behavior of Females towards Cosmetics concerning in- Store Environment. International Journal of Management Studies, V(3(5)), 09. https://doi.org/10.18843/ijms/v5i3(5)/02
  39. Piron, F. (1991). Defining Impulse Purasing. ACR North American Advances, NA-18. Retrieved from https://www.acrwebsite.org/volumes/7206/volumes/v18/NA-18/full
  40. Pornpitakpan, C., Yuan, Y., and Han, J. H. (2017). The effect of salespersons' retail service quality and consumers' mood on impulse buying. Australasian Marketing Journal (AMJ), 25(1), 2-11.
  41. Rook, D. W. (1987). The Buying Impulse. Journal of Consumer Research, 14(2), 189.
  42. Rook, D. W., & Fisher, R. J. (1995). Normative influences on impulsive buying behavior. Journal of
  43. Consumer Research, 22(3), 305-313. https://doi.org/10.1086/209452
  44. Roberts, J. A., and Jones, E. (2001). Money attitudes, credit card use, and compulsive buying among American college students. Journal of Consumer Affairs, 35(2), 213-240.
  45. Reagle, J. (2015). Following the Joneses: FOMO and conspicuous sociality. First Monday, 20(10). https://doi.org/10.5210/fm.v20i10.6064
  46. Richins, M. (2011). Materialism, Transformation Expectations, and Spending: Implications for Credit Use. Journal of Public Policy and Marketing, 30, 141-156. https://doi.org/10.2307/23209270
  47. Stern, H. (1962). The significance of impulse buying today. Journal of Marketing, 26(2), 59-62. https://doi.org/10.2307/1248439
  48. Syahrivar, J., and Ardianto, R. (2016). The Impact Of Credit Card, Shopping Discount, Promotion Approach, And Store Layout Towards Impulse Buying Behavior. Undefined.
  49. Schwemmer, C., and Ziewiecki, S. (2018). Social media sellout: The increasing role of product promotion on youtube. Social Media+ Society, 4(3), 2056305118786720.
  50. Seinauskiene, B., Mascinskiene, J., Petrike, I., and Rutelione, A. (2016). Materialism as the mediator of the association between subjective well-being and impulsive buying tendency. Inzinerine ekonomika, 594-606
  51. Sharma, P., Sivakumaran, B., and Marshall, R. (2010). Exploring impulse buying and variety seeking by retail shoppers: Towards a common conceptual framework. Journal of Marketing Management, 26(5-6), 473-494.
  52. Santini, F. D. O., Ladeira, W. J., Vieira, V. A., Araujo, C. F., and Sampaio, C. H. (2019, April 8).
  53. Tsiros, M., and Mittal, V. (2000). Regret: A model of its antecedents and consequences in consumer decision making. Journal of Consumer Research, 26(4), 401-417. https://doi.org/10.1086/209571
  54. Tarihi, K. (2016). Stimulating Factors of Impulse Buying Behavior : Icgudusel Satin Alma
  55. DavranislariTetiikleyiicii. 2(September), 572-593.
  56. Tamilselvi, J. (2015). Impact of Sale Promotion Techniques on Consumers' Impulse Buying Behaviour towards Apparels at Bangalore.
  57. Unsalan, M. (2016). Stimulating Factors of Impulse Buying Behavior: A Literature Review. Gazi Universitesi Iktisadi ve Idari Bilimler Fakultesi (GUIIBF) Dergisi, 18, 572.
  58. Unsalan, M., Gor, A., Bektas, H., Universitesi, V., Ve Idari, I., Fakultesi, B., Bolumu, I. (2016). Stimulating factors of impulse buying behavior: a literature review (vol. 18).
  59. Virvilaite, R., and Saladiene, V. (2012). Models investigation of factors affecting consumer impulsive purchase behavior in the retail environment. economics and management, 17(2)
  60. Vazifehdoost, H., Rahnama, A., and Mousavian, S. J. (2014). Evaluation of the influence of fashion involvement, personality characteristics, a tendency to hedonic consumption, and store environment on fashion-oriented impulse buying. Mediterranean Journal of Social Sciences, 5(16), 223-231.
  61. Watson, L., and Spence, M. T. (2007). Causes and consequences of emotions on consumer behavior: A review and integrative cognitive appraisal theory. European Journal of Marketing, Vol. 41, pp. 487-511.
  62. Zikmund, W., Babin, B., Carr, J., and Griffin, M. (2010). Business Research MethodsNo Title. In C. Learning (Ed.), Cengage Learning. Retrieved from http://www.cengage.com/search/productOverview.do?Ntt=201921107671984663216879282561191667338andN=16+4294922239+51andNtk=P_EPI.