DOI QR코드

DOI QR Code

소비자는 기부를 선택할까: 가격차이, 준거집단이 기부옵션 선택에 미치는 영향력 검증

To Donate or Not: Effects of Price Difference and Reference Groups on Intention to Purchase a Donation Option

  • 박세진 (경희대학교 의상학과) ;
  • 정소진 (경희대학교 의상학과)
  • Sei Jin Park (Dept. of Clothing & Textiles, Kyung Hee University) ;
  • Sojin Jung (Dept. of Clothing & Textiles, Kyung Hee University)
  • 투고 : 2024.03.04
  • 심사 : 2024.06.19
  • 발행 : 2024.06.30

초록

This study aims to investigate the factors influencing donation intention when the option to donate is presented during a purchase decision. Through an experimental design, we examined how price differences and reference group effects impact donation intention. We created stimuli with three price difference conditions (high, low, and control) and two levels of referent power (high and low), and involved 480 Korean consumer panels in the experiments. After controlling for psychological reactance levels, a two-way MANCOVA confirmed the main effects of price difference and referent power but found no interaction effect between these variables. Notably, consumers were less likely to feel guilty for not selecting the donation option when its price was slightly higher than that of the non-donation option, compared to the scenario where the prices were the same. Additionally, consumers exposed to high referent power experienced greater irritation, guilt, and shame if they did not choose the donation option compared to the low referent power group. Multiple regression results showed that guilt significantly influenced the intention to purchase a donation option, whereas irritation and shame did not. These findings suggest that understanding situational factors such as price differences and referent power can help develop effective marketing strategies and encourage voluntary participation in donations.

키워드

참고문헌

  1. Amatulli, C., De Angelis, M., Peluso, A. M., Soscia, I., & Guido, G. (2019). The effect of negative message framing on green consumption: An investigation of the role of shame. Journal of Business Ethics, 157, 1111-1132. doi:10.1007/s10551-017-3644-x
  2. Bamberg, S., & Moser, G. (2007). Twenty years after Hines, Hungerford, and Tomera: A new meta-analysis of psycho-social determinants of pro-environmental behaviour. Journal of Environmental Psychology, 27(1), 14-25. doi:10.1016/j.jenvp.2006.12.002
  3. Bekkers, R., & Wiepking, P. (2011). Who gives? A literature review of predictors of charitable giving part one: Religion, education, age and socialisation. Voluntary Sector Review, 2(3), 337-365. doi:10.1332/204080511X6087712
  4. Beneke, J., & Carter, S. (2015). The development of a consumer value proposition of private label brands and the application thereof in a South African retail context. Journal of Retailing and Consumer Services, 25, 22-35. doi:10.1016/j.jretconser.2015.03.002
  5. Bennett, K. K., Howarter, A. D., & Clark, J. M. (2013). Self-blame attributions, control appraisals and distress among cardiac rehabilitation patients. Psychology & Health, 28(6), 637-652. doi:10.1080/08870446.2012.743128
  6. Bertini, M., & Aydinli, A. (2020). Consumer reactance to promotional favors. Journal of Retailing, 96(4), 578-589. doi:10.1016/j.jretai.2020.03.002
  7. Blanton, H., & Christie, C. (2003). Deviance regulation: A theory of action and identity. Review of General Psychology, 7(2), 115-149. doi:10.1037/1089-2680.7.2.115
  8. Boudewyns, V., Turner, M. M., & Paquin, R. S. (2013). Shame-free guilt appeals: Testing the emotional and cognitive effects of shame and guilt appeals. Psychology & Marketing, 30(9), 811-825. doi:10.1002/mar.20647
  9. Bray, J., Johns, N., & Kilburn, D. (2011). An exploratory study into the factors impeding ethical consumption. Journal of Business Ethics, 98, 597-608. doi:10.1007/s10551-010-0640-9
  10. Brehm, J., & Cole, A. (1966). Effect of a favor which reduces freedom. Journal of Personality and Social Psychology, 3(4), 420-426. doi:10.1037/h0023034
  11. Bronn, P. S., & Vrioni, A. B. (2001). Corporate social responsibility and cause-related marketing: an overview. International Journal of Advertising, 20(2), 207-222. doi:10.1080/02650487.2001.11104887
  12. Buunk, B. P., Zurriaga, R., Gonzalez-Roma, V., & Subirats, M. (2003). Engaging in upward and downward comparisons as a determinant of relative deprivation at work: A longitudinal study. Journal of Vocational Behavior, 62(2), 370-388. doi:10.1016/S0001-8791(02)00015-5
  13. Cairns, H. M., Ritch, E. L., & Bereziat, C. (2022). Think eco, be eco? The tension between attitudes and behaviours of millennial fashion consumers. International Journal of Consumer Studies, 46(4), 1262-1277. doi:10.1111/ijcs.12756
  14. Chaabouni, A., Jridi, K., & Bakini, F. (2021). Cause-related marketing: skepticism and warm glow as impacts of donation size on purchase intention. International Review on Public and Nonprofit Marketing, 18(1), 129-150. doi:10.1007/s12208-020-00262-3
  15. Chae, B., & Hoegg, J. (2013). The future looks "right": Effects of the horizontal location of advertising images on product attitude. Journal of Consumer Research, 40(2), 223-238. doi:10.1086/669476
  16. Chang, C. T. (2008). To donate or not to donate? Product characteristics and framing effects of cause-related marketing on consumer purchase behavior. Psychology & Marketing, 25(12), 1089-1110. doi:10.1002/mar.20255
  17. Clark, R. A., Zboja, J. J., & Goldsmith, R. E. (2007). Status consumption and role-relaxed consumption: A tale of two retail consumers. Journal of Retailing and Consumer Services, 14(1), 45-59. doi:10.1016/j.jretconser.2006.03.003
  18. Cohen, T. R., Panter, A. T., & Turan, N. (2012). Singh Current Directions in Psychological Science, 21(5), 355-359. doi:10.1177/0963721412454874
  19. Dawson, E. M., & Chatman, E. A. (2001). Reference group theory with implications for information studies: a theoretical essay. Information Research, 6(3), 1-18.
  20. De Sousa, R. (2001). Moral emotions. Ethical theory and Moral Practice, 4, 109-126. doi:10.1023/A:1011434921610
  21. Ding, S., Lin, J., & Zhang, Z. (2020). Influences of reference group on users' purchase intentions in network communities: From the perspective of trial purchase and upgrade purchase. Sustainability, 12(24), 10619. doi:10.3390/su122410619
  22. Ducoffe, R. H. (1996). Advertising value and advertising on the web. Journal of Advertising Research, 36(5), 1-21.
  23. Esteves, J., Valogianni, K., & Greenhill, A. (2021). Online social games: The effect of social comparison elements on continuance behaviour. Information & Management, 58(4), 1-15. doi:10.1016/j.im.2021.103452
  24. Fennell, P. B., Coleman, J. T., & Kuo, A. (2020). The moderating role of donation quantifiers on price fairness judgments. Journal of Business Research, 110, 464-473. doi:10.1016/j.jbusres.2020.02.017
  25. Folse, J. A. G., Niedrich, R. W., & Grau, S. L. (2010). Cause-relating marketing: The effects of purchase quantity and firm donation amount on consumer inferences and participation intentions. Journal of Retailing, 86(4), 295-309. doi:10.1016/j.jretai.2010.02.005
  26. Franzoi, S. L., & Klaiber, J. R. (2007). Body use and reference group impact: With whom do we compare our bodies?. Sex Roles, 56, 205-214. doi:10.1007/s11199-006-9162-4
  27. Gam, H. J. (2011). Are fashion-conscious consumers more likely to adopt eco-friendly clothing?. Journal of Fashion Marketing and Management: An International Journal, 15(2), 178-193. doi:10.1108/13612021111132627
  28. Goldsmith, R. E., & Newell, S. J. (1997). Innovativeness and price sensitivity: managerial, theoretical and methodological issues. Journal of Product & Brand Management, 6(3), 163-174. doi:10.1108/10610429710175682
  29. Graton, A., Ric, F., & Gonzalez, E. (2016). Reparation or reactance? The influence of guilt on reaction to persuasive communication. Journal of Experimental Social Psychology, 62, 40-49. doi:10.1016/j.jesp.2015.09.016
  30. Gupta, S., & Ogden, D. T. (2009). To buy or not to buy? A social dilemma perspective on green buying. Journal of Consumer Marketing, 26(6), 376-391. doi:10.1108/07363760910988201
  31. Habel, J., Schons, L. M., Alavi, S., & Wieseke, J. (2016). Warm glow or extra charge? The ambivalent effect of corporate social responsibility activities on customers' perceived price fairness. Journal of Marketing, 80(1), 84-105. doi:10.1509/jm.14.038
  32. Haidt, J. (2001). The emotional dog and its rational tail: a social intuitionist approach to moral judgment. Psychological Review, 108(4), 814-834. doi:10.1037/0033-295X.108.4.814
  33. Haidt, J. (2003). The moral emotions. Handbook of affective sciences, 11(2003), 852-870.
  34. Hainmueller, J., Hiscox, M. J., & Sequeira, S. (2015). Consumer demand for fair trade: Evidence from a multistore field experiment. Review of Economics and Statistics, 97(2), 242-256. doi:10.1162/REST_a_00467
  35. Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Canonical correlation: A supplement to multivariate data analysis. Multivariate Data Analysis: A Global Perspective, 7th ed. Pearson Prentice Hall Publishing: Upper Saddle River, NJ, USA.
  36. Hankookilbo (2022. September 4). Matching grant. Retrieved November 23, 2023, from https://www.hankookilbo.com/News/Read/A2022090215070002511
  37. Hainmueller, J., Hiscox, M. J., & Sequeira, S. (2015). Consumer demand for fair trade: Evidence from a multistore field experiment. Review of Economics and Statistics, 97(2), 242-256. doi:10.2307/43556172
  38. Hasan, B. (2016). Perceived irritation in online shopping: The impact of website design characteristics. Computers in Human Behavior, 54, 224-230 doi:10.1016/j.chb.2015.07.056
  39. Helfert, S., & Warschburger, P. (2013). The face of appearance-related social pressure: gender, age and body mass variations in peer and parental pressure during adolescence. Child and Adolescent Psychiatry and Mental Health, 7(1), 1-11. doi:10.1186/1753-2000-7-16
  40. Henninger, M., Rottler, M., & Helmig, B. (2024). Under pressure: Social information on reference groups and its influence on volunteering intention-a survey experiment. Nonprofit and Voluntary Sector Quarterly, 53(2), 510-535. doi:10.1177/08997640231172209
  41. Holak, S. L., & Havlena, W. J. (1998). Feelings, fantasies, and memories: An examination of the emotional components of nostalgia. Journal of Business Research, 42(3), 217-226. doi:10.1016/S0148-2963(97)00119-7
  42. Hong, S. M., & Faedda, S. (1996). Refinement of the Hong psychological reactance scale. Educational and Psychological Measurement, 56(1), 173-182. doi:10.1177/0013164496056001014
  43. Khan, U., & Dhar, R. (2010). Price-framing effects on the purchase of hedonic and utilitarian bundles. Journal of Marketing Research, 47(6), 1090-1099. doi:10.1509/jmkr.47.6.1090
  44. Kim, J. E., & Johnson, K. K. (2013). The impact of moral emotions on cause-related marketing campaigns: A cross-cultural examination. Journal of Business Ethics, 112, 79-90. doi:10.1007/s10551-012-1233-6
  45. Kinley, T. R., Josiam, B. M., & Lockett, F. (2010). Shopping behavior and the involvement construct. Journal of Fashion Marketing and Management: An International Journal, 14(4), 562-575. doi:10.1108/13612021011081742
  46. Koschate-Fischer, N., Huber, I. V., & Hoyer, W. D. (2016). When will price increases associated with company donations to charity be perceived as fair?. Journal of the Academy of Marketing Science, 44, 608-626. doi:10.1007/s11747-015-0454-5
  47. Koschate-Fischer, N., Stefan, I. V., & Hoyer, W. D. (2012). Willingness to pay for cause-related marketing: The impact of donation amount and moderating effects. Journal of Marketing Research, 49(6), 910-927. doi:10.1509/jmr.10.0511
  48. Krishna, A., & Rajan, U. (2009). Cause marketing: spillover effects of cause-related products in a product portfolio. Management Science, 55(9), 1469-1485. doi:10.1287/mnsc.1090.1043
  49. Lascu, D. N. (1991). Consumer guilt: Examining the potential of a new marketing construct. Advances in Consumer Research, 18(1), 290-295.
  50. Levrini, G. R., & Jeffman dos Santos, M. (2021). The influence of price on purchase intentions: Comparative study between cognitive, sensory, and neurophysiological experiments. Behavioral Sciences, 11(2), 1-16. doi:10.3390/bs11020016
  51. Lindenmeier, J., Lwin, M., Andersch, H., Phau, I., & Seemann, A. K. (2017). Anticipated consumer guilt: An investigation into its antecedents and consequences for fair-trade consumption. Journal of Macromarketing, 37(4), 444-459. doi:10.1177/0276146717723964
  52. Liu, Q., Wang, L., Zhou, J., Wu, W., & Li, Y. (2022). Factors influencing donation intention to personal medical crowdfunding projects appearing on MSNS. Journal of Organizational and End User Computing (JOEUC), 34(4), 1-26. doi:10.4018/JOEUC.287572
  53. Lundblad, L., & Davies, I. A. (2016). The values and motivations behind sustainable fashion consumption. Journal of Consumer Behaviour, 15(2), 149-162. doi:10.1002/cb.1559
  54. McNeill, L., & Moore, R. (2015). Sustainable fashion consumption and the fast fashion conundrum: fashionable consumers and attitudes to sustainability in clothing choice. International Journal of Consumer Studies, 39(3), 212-222. doi:10.1111/ijcs.12169
  55. Mkono, M., & Hughes, K. (2020). Eco-guilt and eco-shame in tourism consumption contexts: Understanding the triggers and responses. Journal of Sustainable Tourism, 28(8), 1223-1244. doi:10.1080/09669582.2020.1730388
  56. Muller, S. S., Fries, A. J., & Gedenk, K. (2014). How much to give?-The effect of donation size on tactical and strategic success in cause-related marketing. International Journal of Research in Marketing, 31(2), 178-191. doi:10.1016/j.ijresmar.2013.09.005
  57. Nolan, J. M., Schultz, P. W., Cialdini, R. B., Goldstein, N. J., & Griskevicius, V. (2008). Normative social influence is underdetected. Personality and Social Psychology Bulletin, 34(7), 913-923. doi:10.1177/0146167208316691
  58. Oberseder, M., Schlegelmilch, B. B., & Gruber, V. (2011). "Why don't consumers care about CSR?": A qualitative study exploring the role of CSR in consumption decisions. Journal of Business Ethics, 104, 449-460. doi:10.1007/s10551-011-0925-7
  59. O'Keefe, D. J. (2002). Guilt as a mechanism of persuasion. The persuasion handbook: Developments in theory and practice, 17, 329-344.
  60. Olsen, G. D., Pracejus, J. W., & Brown, N. R. (2003). When profit equals price: Consumer confusion about donation amounts in cause-related marketing. Journal of Public Policy & Marketing, 22(2), 170-180. doi:10.1509/jppm.22.2.170.17641
  61. Parks, C. D., Sanna, L. J., & Berel, S. R. (2001). Actions of similar others as inducements to cooperate in social dilemmas. Personality and Social Psychology Bulletin, 27(3), 345-354. doi:10.1177/0146167201273008
  62. Park, H., & Cho, H. (2012). Social network online communities: information sources for apparel shopping. Journal of Consumer Marketing, 29(6), 400-411. doi:10.1108/07363761211259214
  63. Richins, M. L. (1997). Measuring emotions in the consumption experience. Journal of Consumer Research, 24(2), 127-146. doi:10.1086/209499
  64. Robinson, S. R., Irmak, C., & Jayachandran, S. (2012). Choice of cause in cause-related marketing. Journal of Marketing, 76(4), 126-139. doi:10.1509/jm.09.0589
  65. Romani, S., Grappi, S., & Dalli, D. (2012). Emotions that drive consumers away from brands: Measuring negative emotions toward brands and their behavioral effects. International Journal of Research in Marketing, 29(1), 55-67. doi:10.1016/j.ijresmar.2011.07.001
  66. Saintives, C., & Lunardo, R. (2016). How guilt affects consumption intention: the role of rumination, emotional support and shame. Journal of Consumer Marketing, 33(1), 41-51. doi:10.1108/JCM12-2014-1265
  67. Savas, S. (2016). Factors affecting donations in US retail stores: a conceptual framework. Journal of Retailing and Consumer Services, 33, 178-185. doi:10.1016/j.jretconser.2016.08.016
  68. Sen, S., Gurhan-Canli, Z., & Morwitz, V. (2001). Withholding consumption: A social dilemma perspective on consumer boycotts. Journal of Consumer Research, 28(3), 399-417. doi:10.1086/323729
  69. Seock, Y. K., & Hathcote, J. M. (2010). A cross-cultural comparison of Hispanic American and white American adolescents' use of reference agents for apparel shopping. Family and Consumer Sciences Research Journal, 39(1), 45-56. doi:10.1111/j.1552-3934.2010.02044.x
  70. Singh, G., Aiyub, A. S., Greig, T., Naidu, S., Sewak, A., & Sharma, S. (2023). Exploring panic buying behavior during the COVID-19 pandemic: a developing country perspective. International Journal of Emerging Markets, 18(7), 1587-1613. doi:10.1108/IJOEM-03-2021-0308
  71. Sirieix, L., Lala, J., & Kocmanova, K. (2017). Understanding the antecedents of consumers' attitudes towards doggy bags in restaurants: Concern about food waste, culture, norms and emotions. Journal of Retailing and Consumer Services, 34, 153-158. doi:10.1016/j.jretconser.2016.10.004
  72. So, J., Yi, Y., & Agrawal, N. (2023). The hidden power of shame: how feeling ashamed enhances advertisement recall and positive attitude. International Journal of Advertising, 1-21. doi:10.1080/02650487.2023.2247902
  73. Spears, N., & Singh, S. N. (2004). Measuring attitude toward the brand and purchase intentions. Journal of Current Issues & Research in Advertising, 26(2), 53-66. doi:10.1080/10641734.2004.10505164
  74. Strong, C. (1996). Features contributing to the growth of ethical consumerism? a preliminary investigation. Marketing Intelligence & Planning, 14(5), 5-13. doi:10.1108/02634509610127518
  75. Sun, Z. Q., & Yoon, S. J. (2022). What Makes People Pay Premium Price for Eco-Friendly Products? The Effects of Ethical Consumption Consciousness, CSR, and Product Quality. Sustainability, 14(23), 1-18. doi:10.3390/su142315513
  76. Sura, S., Ahn, J., & Lee, O. (2017). Factors influencing intention to donate via social network site (SNS): From Asian's perspective. Telematics and Informatics, 34(1), 164-176. doi:10.1016/j.tele.2016.04.007
  77. Tangney, J. P., Miller, R. S., Flicker, L., & Barlow, D. H. (1996). Are shame, guilt, and embarrassment distinct emotions?. Journal of Personality and Social Psychology, 70(6), 1256-1269. doi:10.1037/0022-3514.70.6.1256
  78. Tanner, R. J., Ferraro, R., Chartrand, T. L., Bettman, J. R., & Baaren, R. V. (2008). Of chameleons and consumption: The impact of mimicry on choice and preferences. Journal of Consumer Research, 34(6), 754-766. doi:10.1086/522322
  79. Torres, A. C. (2016). The uncertainty of high expectations: How principals influence relational trust and teacher turnover in no excuses charter schools. Journal of School Leadership, 26(1), 61-91. doi:10.1177/105268461602600103
  80. Tran, T. T. H., & Paparoidamis, N. G. (2021). Taking a closer look: Reasserting the role of self-accountability in ethical consumption. Journal of Business Research, 126, 542-555. doi:10.1016/j.jbusres.2019.11.087
  81. Valente, M. (2015). Ethical differentiation and consumption in an incentivized market experiment. Review of Industrial Organization, 47, 51-69. doi:10.1016/j.forpol.2024.103210
  82. Van Teunenbroek, C., Bekkers, R., & Beersma, B. (2021). They ought to do it too: Understanding effects of social information on donation behavior and mood. International Review on Public and Nonprofit Marketing, 18(2), 229-253. doi:10.1007/s12208-020-00270-3
  83. Vermeir, I., & Verbeke, W. (2006). Sustainable food consumption: Exploring the consumer "attitude-behavioral intention" gap. Journal of Agricultural and Environmental Ethics, 19, 169-194. doi:10.1007/s10806-005-5485-3
  84. Verteramo Chiu, L. J., Liaukonyte, J., Gomez, M. I., & Kaiser, H. M. (2017). Socially responsible products: what motivates consumers to pay a premium?. Applied Economics, 49(19), 1833-1846. doi:10.1080/00036846.2016.1226494
  85. Wang, X. (2023). The long-term effects of matching grants on giving and fundraising: A longitudinal study of community foundations in Indiana, USA. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 34(6), 1243-1257. doi:10.1007/s11266-022-00551-x
  86. Wang, T., Oh, L. B., & Wang, K. L. (2009). Antecedents and consequences of mobile advertising Intrusiveness. International Conference on Electronic Business, 9, 746-756.
  87. Wood, W., & Hayes, T. (2012). Social Influence on consumer decisions: Motives, modes, and consequences. Journal of Consumer Psychology, 22(3), 324-328. doi:10.1016/j.jcps.2012.05.003
  88. Xu, J. (2022). The impact of guilt and shame in charity advertising: The role of self? construal. Journal of Philanthropy and Marketing, 27(1), 1-13. doi:10.1002/nvsm.1709
  89. Ye, S., Liu, Y., Gu, S., & Chen, H. (2021). Give goods or give money? The influence of cause-related marketing approach on consumers' purchase intention. Frontiers in Psychology, 11, 1-12. doi:10.3389/fpsyg.2020.533445
  90. Zane, D. M., Irwin, J. R., & Reczek, R. W. (2016). Do less ethical consumers denigrate more ethical consumers? The effect of willful ignorance on judgments of others. Journal of Consumer Psychology, 26(3), 337-349. doi:10.1016/j.jcps.2015.10.002
  91. Zemack-Rugar, Y., Rabino, R., Cavanaugh, L. A., & Fitzsimons, G. J. (2016). When donating is liberating: The role of product and consumer characteristics in the appeal of cause-related products. Journal of Consumer Psychology, 26(2), 213-230. doi:10.1016/j.jcps.2015.06.001
  92. Zhang, A., Saleme, P., Pang, B., Durl, J., & Xu, Z. (2020). A systematic review of experimental studies investigating the effect of Cause-Related Marketing on consumer purchase intention. Sustainability, 12(22), 1-23. doi:10.3390/su12229609
  93. Zhang, K., Cai, F., & Shi, Z. (2021). Do promotions make consumers more generous? The Impact of price promotions on consumers' donation behavior. Journal of Marketing, 85(3), 240-255. doi:10.1177/0022242920988253
  94. Zhou, G., Xue, K., Yu, M., & Zhou, N. (2020). The effects of perceived deceptiveness and pressure on consumer donation: a mixed-methods study. Social Responsibility Journal, 16(1), 91-108. doi;10.1108/SRJ-05-2018-0114