References
- 김은미, "O2O 서비스품질 인식이 구매 후 행동 의도에 미치는 영향", 외식경영연구, 제20권, 제5호, 2017, 207-220.
- 문윤지, "O2O(Onlint-to-Offline) 환경에서의 서비스 품질요인 탐색에 관한 연구", 경영과 정보연구, 제35권, 제3호, 2016, 213-230. https://doi.org/10.29214/damis.2016.35.3.012
- 이형석, 실증연구방법, 한경사, 2013, 204-214.
- 장평, 문희철, "중국 O2O커머스특성과 소비자특성이 신뢰, 욕구 및 이용의도에 미치는 영향", 한국무역학희 추계 학술대회, 2015.
- 정성용, "O2O서비스 지속사용의도 영향요인에 관한 연구", 중앙대학교 대학원 박사학위논문, 2017.
- 지은정, "플랫폼 기반 온라인 식품 쇼핑몰의 품질 속성이 신뢰, 만족 및 재이용의도에 미치는 영향(쇼핑몰 유형별 비교분석)", 경희대학교 대학원 박사학위논문, 2018.
- 한기훈, "모바일 전자정부(M-Government)서비스 수용사용의도의 영향요인에 관한 실증 연구", 중앙대학교 대학원 박사학위논문, 2012.
- Arman, M. and U.R. Lamiyar, "Exploring the implication of ChatGPT AI for business: Efficiency and challenges", Applied Quantitative Analysis, Vol.3, No.2, 2023, 46-67.
- Chen, J.V., D.C. Yen, W. Pompriphet, and A.E. Widjaja, "E-commerce web site loyalty: A cross cultural comparison", Information Systems Frontiers, Vol.17, No.6, 2015, 1283-1299. https://doi.org/10.1007/s10796-014-9499-0
- Chung, M., E. Ko, H. Joung, and S.J. Kim, "Chatbot e-service and customer satisfaction regarding luxury brands", Journal of Business Research, Vol.117, 2018, 587-595. https://doi.org/10.1016/j.jbusres.2018.10.004
- Delane, W.H. and E.R. McLean, "The DeLane and McLean model of information systems success: A ten-year update", Journal of Management Information Systems, Vol.19, No.4, 2003, 9-30. https://doi.org/10.1080/07421222.2003.11045748
- Delone, W.H. and E.R. Mclean, "Measuring e-commerce success: Applying the DeLone & McLean information systems success model", International Journal of Electronic Commerce, Vol.9, No.1, 2004, 31-47. https://doi.org/10.1080/10864415.2004.11044317
- Du, H.Y., Z.H. Li, D. Niyato, J.W. Kang, Z.H. Xiong, X.M. Shen, and D.I. Kim, "Enabling AI-generated content (AIGC) services in wireless edge networks", arXiv preprint arXiv: 2301.03220, 2023.
- Dwivedi, Y.K., "So what if ChatGPT wrote it?' Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy", Int. J. Inf. Manage., Vol.71, 2023, Art. no. 102642
- Dwyer, F.R., P.H. Schurr, and S. Oh, "Developing buyer-seller relationships", Journal of Marketing, Vol.51, No.2, 1987, 11-27. https://doi.org/10.1177/002224298705100202
- Eren, B.A., "Determinants of customer satisfaction in chatbot use: Evidence from a banking application in Turkey", Int. J. Bank Mark., Vol.39, 2021, 294-311. https://doi.org/10.1108/IJBM-02-2020-0056
- Gao, L., K.A. Waechter, and X. Bai, "Understanding consumers' continuance intention towards mobile purchase: A theoretical framework and empirical study-A case of China", Comput. Hum. Behav., Vol.53, 2015, 249-262. https://doi.org/10.1016/j.chb.2015.07.014
- Gao, L. and K.A. Waechter, "Examining the role of initial trust in user adoption of mobile payment services: An empirical investigation", Inf. Syst. Frontiers, Vol.19, No.3, 2017, 525-548. https://doi.org/10.1007/s10796-015-9611-0
- Garbarino, E. and M.S. Johnson, "The different roles of satisfaction, trust, and commitment in customer relationships", Journal of Marketing, Vol.63, No.2, 1999, 70-87. https://doi.org/10.1177/002224299906300205
- Gefen, D., E. Karahanna, and D.W. Straub, "Inexperience and experience with online stores: The importance of tam and trust", IEEE Trans. Eng. Manag., Vol.50, No.3, 2003, 307-321. https://doi.org/10.1109/TEM.2003.817277
- Kim, M.-J., N. Chung, and C.-K. Lee, "The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea", Tourism Management, Vol.32, No.2, 2011, 256-265. https://doi.org/10.1016/j.tourman.2010.01.011
- Kung, T.H., M. Cheatham, A. Medenilla, C. Sillos, L. De Leon, C. Elepano, M. Madriaga, R. Aggabao, G. Diaz-Candido, J. Maningo, and V. Tseng, "PLOS Digital Health, Performance of ChatGPT on USMLE: Potential for AI-assisted medical education using large language models", Journal of Epidemiology, Vol.33, No.7, 2023, 381-382.
- Lappalainen, Y. and N. Narayanan, "Aisha: A custom AI library chatbot using the ChatGPT API", J. Web Librarianship, 2023, 1-22.
- Li, L., K.Y. Lee, E. Emokpae, and S.B. Yang, "What makes you continuously use chatbot services? Evidence from chinese online travel agencies", Electronic Markets, 2021, 1-25.
- Lund, B.D. and T. Wang, "Chatting about ChatGPT: how AI and GPT map impact acedemia?", Library Tech News, 2023.
- Masri, N.W., J.-J. You, A. Ruangkanjanases, S.-C. Chen, and C.-I. Pan, "Assessing the effects of information system quality and relationship quality on continuance intention in e-tourism", Int. J. Environ. Res. Public Health, Vol.17, No.1, 2019, 174.
- McCole, P., E. Ramsey, and J. Williams, "Trust considerations on attitudes towards online purchasing: The moderating effect of privocy and security concerns", Journal of Business Research, Vol.63, No.9, 2010, 1018-1024. https://doi.org/10.1016/j.jbusres.2009.02.025
- Morgan, R.M. and S.D. Hunt, "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol.58, No.3, 1994 20-38. https://doi.org/10.1177/002224299405800302
- Wu, K.-W., S.Y. Huang, D.C. Yen, and I. Popova, "The effect of online privacy policy on consumer privacy concern and trust", Computers in Human Behavior, Vol.28, No.3, 2012, 889-897. https://doi.org/10.1016/j.chb.2011.12.008
- Yang, T., F. Yang, and J. Men, "Understanding consumers' continuance intention toward recommendation vlogs: An exploration based on the dual-congruity theory and expectation-confirmation theory", Electronic Commerce Research and Applirotions, Vol.59, 2023, 101-270.
- Zheng, Y., K. Zhao, and A. Stylianou, "The impacts of information quality and system quality on users' continuance intention in information-exchange virtual communities: An empirical investigation", Decis. SUpport Syst., Vol.56, 2013, 513-524. https://doi.org/10.1016/j.dss.2012.11.008