Quality Improvement in Health Care (한국의료질향상학회지)

Korean Society for Quality in Health Care (한국의료질향상학회)
권호 표지
DOI QR코드

DOI QR Code

Patient Safety Personnel's Task analysis using Importance and Performance Analysis

환자안전 전담인력 업무 분석: 중요도-수행도 분석기법 활용

  • EunJung Shin (Department of Clinical Nursing, University of Ulsan) ;
  • JeongYun Park (Department of Clinical Nursing, University of Ulsan)
  • 신은정 (울산대학교 산업대학원 임상전문간호학) ;
  • 박정윤 (울산대학교 산업대학원 임상전문간호학)
  • Received : 2024.03.25
  • Accepted : 2024.04.29
  • Published : 2024.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: This study aimed to identify tasks performed by patient safety personnel using importance-performance analysis. Methods: An online survey was conducted during a mandatory educational course. The questionnaire consisted of 43 items categorized into four subscales: management of patient safety accidents, education of healthcare personnel, education of patients and guardians, and patient safety activities. Importance-performance analysis was employed to ascertain the relationship between the importance and performance of tasks conducted by patient safety personnel. Results: A total of 145 patient safety personnel participated in the survey. The perceived importance of tasks by participants averaged 3.67 out of four, while the average performance was 3.40 out of four, indicating a significant difference (t=8.04, p<.001). Activities such as collecting patient safety reports, conducting root-cause analyses, and educating new employees were identified as low-performance tasks compared to their perceived importance. Conclusion: Tasks recognized as having low importance but high performance among patient safety personnel should be addressed through increased awareness and education. Analyzing the causes of tasks with low importance and performance is crucial for recognizing their importance and implementing improvement measures.

Keywords

References

  1. World Health Organization. Patient safety[Internet]. Geneva,Swiss: World Health Organization; 2019 [cited 2023 Apr 8]. Available from : https://www.who.int/news-room/fact-sheets/detail/patient-safety 
  2. Shin JM, Cho GY. Critical considerations on autonomous reporting system of current and revised patient safety law. The Journal of the Convergence on Culture Technology. 2018; 4(2): 33-42. 
  3. Kwak MJ, Park SH, Kim CG, Park TZ, Lee SI, Lee SG, et al. Strategies and experts in other countries for patient safety and quality improvement. Quality Improvement in Health Care. 2020; 26(2): 104-12. 
  4. The National Law Information Center. Patient Safety Act[internet]. Seoul,Korea: The National Law Information Center; 2020 [cited 2022 October 14]. Available from https://www.law.go.kr/%EB%B2%95%EB%A0%B9/%ED%99%98%EC%9E%90%EC%95%88%EC%A0%84%EB%B2%95 
  5. Korea Patient Safety Reporting & Learning System. Statistical Information Service[internet]. Seoul,Korea: Korea Patient Safety Reporting & Learning System 2023 [cited 2023 Apr 10]. Available from: https://statistics.kops.or.kr/biWorks/dashBoard-Main.do 
  6. Korea Hospital Association. Patient safety education implementation plan notice[internet]. Seoul,Korea: Korea Hospital Association; 2024 [cited 2024 Mar 19]. Available from: https://khaedu.or.kr/post/225?findex=&category_id= 
  7. Park SH, Kwak MJ, Kim CG, Lee SI, Lee SG, Cho YK, et al. Necessity of introducing assistant staff to support administrative tasks related patient safety. Quality Improvement in Health Care.2020; 26(1). 46-54. 
  8. Martilla JA, James JC (1977). Importance-performance analysis. Journal of Marketing. 1977;41(1), 77-9. 
  9. Chung Y, Lee KJ, Kim SK. A study of utilizing IPA in urban geriatric hospital choice factor. Health and Social Welfare Review.2014; 34(1). 133-58. 
  10. Korea Patient Safety Reporting & Learning System. 2020 Patient Safety Act Operation Manual[internet].Seoul,Korea: Korea Patient Safety Reporting & Learning System; 2020 [cited 2024 Mar 15] Available from: https://www.kops.or.kr/portal/board/kopsNotice/boardDetail.do 
  11. Shin HH, Jeong SH, Yoo JY. Study on current status of patient safety activities in medical center and patient safety activity vitalization plan(KIHM 2014-3). Seoul, Korea: Korean Institute of Hospital Management; 2015. 
  12. KIM YJ, Jang H, KWON JH, HWANG JJ. The influence of importance and performance of nursing activities, and professional self-concept on ambulatory care nurses' job satisfaction. Journal of Korean Academy of Nursing Administration. 2020;26(3): 262-73. 
  13. Choi EY, Ock MS, Lee SI. Experiences of patient safety managers who conducted root cause analyses. Korean public health research. 2020; 46(3): 1-13. 
  14. Lee NJ, An JY, Song TM, Jang H, Park SY. Psychometric evaluation of a patient safety competency self-evaluation tool for nursing students. Journal of Nursing Education. 2014; 53(10): 550-62. 
  15. Park JH. Effects of nurses' patient safety management importance, patient safety culture and nursing service quality on patient safety management activities in tertiary hospitals. Journal of Korean Academy of Nursing Administration. 2020;26(3):181-91. 
  16. The Korean Society for Patient safety. Patient Safety: Concept and Application.1st ed. Seoul,Korea: Pakyoungsa; 2016 
  17. Agency for Healthcare Research and Quality. PSO Privacy Protection Center. For PSOs[internet]. Rockville,USA: Agency for Healthcare Research and Quality; 2023 [cited 2023 May 17]. Available from: https://www.psoppc.org/psoppc_web/publicpages/forPSOs. 
  18. Australian Commission on Safety and Quality in Health Care. The NSQHS Standards[internet]. Sydney, Australia. Australian Commission on Safety and Quality in Health Care;2023 [cited 2023 June 02]. Available from: https://www.safetyandquality.gov.au/our-work 
  19. Agency for Healthcare Research and Quality. Network of Patient Safety Databases[internet]. Rockville,USA: Agency for Healthcare Research and Quality; 2023 [cited 2023 May 17]. Available from: https://www.ahrq.gov/npsd/what-is-npsd/index.html 
  20. National Health Service. Learn from patient safety events (LFPSE) service[internet]. London,UK: National Health Service; 2020 [cited 2023 May 17]. Available from: https://www.england.nhs.uk/patient-safety/learn-from-patient-safety-events-service/