The Korean Journal of Franchise Management (한국프랜차이즈경영연구)

Korea Society of Franchise Management (한국프랜차이즈경영학회)
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Effect of Modified Livecommercescapes on Repurchase Intention: Mediating Roles of Perceived Usefulness and Flow

수정된 라이브커머스 스케이프가 재구매의도에 미치는 영향: 지각된 유용성과 플로우의 매개역할

  • Sang-Min KIM (School of Business, Major in ESG Management, Sejong University) ;
  • Jae-Myung HWANG (School of Business, Major in ESG Management, Sejong University) ;
  • Young-Won KIM (School of Business, Major in ESG Management, Sejong University)
  • Received : 2024.04.15
  • Accepted : 2024.04.26
  • Published : 2024.06.30
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Abstract

Purpose: This study used the SOR model to analyze the impact of live commerce's modified livecommercescape factors (interactivity, presence, playfulness, convenience, and broadcaster characteristics) on repurchase intention through usefulness and flow. Research design, data, and methodology: 1,149 respondents with live commerce purchase experience were collected through an online survey, and the collected data was analyzed with SPSS 25.0 and SmartPLS 4.0 statistical package programs. Results: Presence and playfulness were found to have the highest influence on flow and usefulness. In particular, Presence and broadcaster characteristics were found to be the factors that had the greatest influence on flow. Playfulness was found to have the greatest impact on usefulness, and two-way communication was found to have the lowest influence among the five servicescape factors. Broadcaster characteristics also affect flow but not usefulness, and convenience only affects usefulness and does not affect flow. Flow shows results that affect usefulness and repurchase intention. Conclusion: Our findings provide a richer understanding of causal relationships within the SOR framework, demonstrating that broadcaster characteristics, two-way communication, presence, and playfulness can influence flow, perceived usefulness, and, consequently, consumer purchasing behavior.

Keywords

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