Acknowledgement
이 논문은 2020년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임(NRF-2020S1A5B5A16083742).
References
- 강준 (2012). 정서 점화 효과에 기반한 공감의 개인차 연구. 석사학위논문, 고려대학교 대학원.
- 김미애, 이지연 (2013). 상담과정에서의 정서전염에 대한 이해와 임상적 활용. 상담학연구, 14(2), 1067-1092. https://doi.org/10.15703/KJC.14.2.201304.1067
- 김미애, 이지연 (2015). 한국판 정서전염 척도 개발 및 타당화. 한국심리학회지: 상담 및 심리치료, 27(2), 305-323.
- 김석현, 김인아, 김태현, 김종진 (2016). 고객 응대 업무 지침 개발 연구보고서. 안전보건공단. 산업안전보건연구원. https://oshri.kosha.or.kr/oshri/index.do
- 김수경, 이미선, 이나경, 윤강재 (2022). 감정노동 근로자에 대한 정신건강증진 방안 연구. 세종: 한국보건사회연구원. https://www.kihasa.re.kr/
- 김정식, 김완석 (2007). 이타행동의 유발요인으로서 정서전염: 문화변인의 조절효과. 한국심리학회지: 문화 및 사회문제, 13(2), 55-76.
- 김중식 (1999). 황금빛 모서리. 서울: 문학과 지성사.
- 김지민, 임영식 (2018). 공공기관에 근무하는 청소년상담사의 부정정서전염, 직무환경 특성 및 공감피로가 직무소진에 미치는 영향. 한국청소년연구, 29(2), 155-183. https://doi.org/10.14816/SKY.2018.29.2.155
- 김헌주 (2013.12.23.). [번아웃된 한국인] 직장인 1000명 설문조사 해보니...보상 없는 과로가 번아웃 불러. 매경이코노미. https://www.mk.co.kr/economy/view.php?sc=50000001&year=2013&no=1328492
- 박성현, 성승연, 미산 (2016). 자애명상의 심리적 과정 및 효과에 관한 혼합연구: 자애미소명상수행집단을 대상으로. 한국심리학회지: 상담 및 심리치료, 28(2), 395-424.
- 유혜령 (2015). 현상학적 질적 연구의 논리와 방법: Max van Manen의 연구방법론을 중심으로. 가족과 상담, 5(1), 1-20.
- 윤선영 (2010). 항공사 콜센터 상담원의 감정노동과 소진 및 이직의도에 관한 연구. 한국항행학회논문지, 14(1), 1-10.
- 이남인 (2004). 현상학과 해석학: 후썰의 초월론적 현상학과 하이데거의 해석학적 현상학. 서울대학교 출판부.
- 이남인 (2010). 현상학과 질적연구방법. 대한질적연구학회 학술발표논문집, 9, 91-121.
- 이성호, 장유진 (2022). 아동기 정서적 외상과 역기능적 분노표현의 관계: 정신화와 적대적 귀인편향의 순차적 매개효과. 한국심리학회지: 상담 및 심리치료, 34(4), 1129-1156. https://doi.org/10.23844/KJCP.2022.11.34.4.1129
- 이수연, 양해술 (2008). 콜센터 상담원의 감정노동과 감정소진 및 이직의도에 관한 연구. 한국컴퓨터정보학회논문지, 13(5), 291-308.
- 잡코리아 (2019.1.3.). 직장인 95% '번아웃 증후군' 경험. https://www.jobkorea.co.kr/goodjob/tip/view?News_No=15396&schCtgr=0&TS_XML
- 정경숙, 최수정, 박명옥, 이암 (2015). 콜센터에서 감정표현규범에 따른 상담사의 감정노동이 감정부조화, 감정소진, 이직의도에 미치는 영향. 대한경영학회지, 28(2), 529-551.
- 조민주, 정영숙 (2022). 자기-대화의 유형이 과제수행 및 수행 후 정서에 미치는 효과. 한국심리학회지: 문화 및 사회문제, 28(2), 83-106. https://doi.org/10.20406/KJCS.2022.5.28.2.83
- 최민정, 홍지선, 안숙자 (2023). 중급상담자의 '정서전염'에 대한 현상학적 연구. 학습자중심교과교육연구, 23(8), 505-524.
- 하현주, 권석만 (2019). 정서전염과 자비의 관계에서 마음챙김과 자기몰입의 매개효과. 한국심리학회지: 건강, 24(4), 829-852.
- 하현주 (2023). 자비조망훈련의 개발 및 효과 검증. 청소년학연구, 30(9). 461-490.
- 한국산업안전보건공단 (2016). 고객응대 근로자의 감정노동평가지침. 울산: 한국산업안전보건공단.
- Bateman, A., & Fonagy, P. (2006). Mentalization based treatment: A practical guide. Oxford University Press.
- Bond, M. (2015). 타인의 영향력 (문희경, 역). 서울: 어크로스. (원전은 2014년에 출판).
- Chartrand, T. L., & van Baaren, R. (2009). Human mimicry. Advances in Experimental Social Psychology, 41, 219-274.
- Collins, A. C., & Winer, E. S. (2022). Self-referential processing and depression: A systematic review and meta-analysis. Clinical Psychological Science, https://doi.org/10.31219/osf.io/u7fw5.
- Darwin, C. (1965). The expression of the emotions in man and animals. Chicago: University of Chicago Press.
- De Vignemont, F., & Singer, T. (2006). The empathic brain: how, when and why?. Trends in Cognitive Sciences, 10(10), 435-441. https://doi.org/10.1016/j.tics.2006.08.008
- Decety, J., & Lamm, C. (2007). The role of the right temporoparietal junction in social interaction: How low-level computational processes contribute to meta-cognition. The Neuroscientist, 13(6), 580-593. https://doi.org/10.1177/1073858407304654
- Dimberg, U., Thunberg, M., & Elmehed, K. (2000). Unconscious facial reactions to emotional facial expressions. Psychological Science, 11(1), 86-89.
- Ekman, P., Davidson, R. J., & Friesen, W. V. (1990). The Duchenne smile: Emotional expression and brain physiology: II. Journal of Personality and Social Psychology, 58(2), 342.
- Figley, C. R. (2013). Compassion fatigue: Coping with secondary traumatic stress disorder in those who treat the traumatized. Taylor & Francis.
- Goetz, J. L. (2008). Compassion as a discrete emotion: Its form and function. [Doctoral dissertation, University of California, Berkeley]. ProQuest Dissertations Publishing.
- Goetz, J. L., Keltner, D., & Simon-Thomas, E. (2010). Compassion: an evolutionary analysis and empirical review. Psychological Bulletin, 136(3), 351-374. https://doi.org/10.1037/a0018807
- Goldenberg, A., & Gross, J. J. (2020). Digital emotion contagion. Trends in Cognitive Sciences, 24(4), 316-328. https://doi.org/10.1016/j.tics.2020.01.009
- Goodman, M. J., & Schorling, J. B. (2012). A mindfulness course decreases burnout and improves well-being among healthcare providers. The International Journal of Psychiatry in Medicine, 43(2), 119-128. https://doi.org/10.2190/PM.43.2.b
- Grandley, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.
- Grynberg, D., & Pollatos, O. (2015). Perceiving one's body shapes empathy. Physiology & Behavior, 140, 54-60. https://doi.org/10.1016/j.physbeh.2014.12.026
- Gunnery, S. D., & Ruben, M. A. (2016). Perceptions of Duchenne and non-Duchenne smiles: A meta-analysis. Cognition and Emotion, 30(3), 501-515. https://doi.org/10.1080/02699931.2015.1018817
- Hadash, Y., Plonsker, R., Vago D., & Bernstein, A. (2016). Experiential self-referential and selfless processing in mindfulness and mental health: Conceptual model and implicit measurement methodology. Psychological Assessment, 28(7), 856-869.
- Hatfield, E., Cacioppo, J., & Rapson, R. (1994). Emotional contagion. New York: Cambridge University Press.
- Hess, U., & Blairy, S. (2001). Facial mimicry and emotional contagion to dynamic emotional facial expressions and their influence on decoding accuracy. International Journal of Psychophysiology, 40(2), 129-141. https://doi.org/10.1016/S0167-8760(00)00161-6
- Heimberg, R. G., Vermilyea, J. A., Dodge, C. S., Becker, R. E., & Barlow, D. H. (1987). Attributional style, depression, and anxiety: An evaluation of the specificity of depressive attributions. Cognitive Therapy and Research, 11(5), 537-550. https://doi.org/10.1007/BF01183857
- Jimenez-Picon, N., Romero-Martin, M., Ponce-Blandon, J. A., Ramirez-Baena, L., PalomoLara, J. C., & Gomez-Salgado, J. (2021). The relationship between mindfulness and emotional intelligence as a protective factor for healthcare professionals: Systematic review. International Journal of Environmental Research and Public Health, 18(10), 5491.
- Jung, C. G. (1968). Lecture five: Analytical psychology: Its theory and practice. Pantheon Books.
- Kelly, J. R., & Barsade, S. G. (2001). Mood and emotions in small groups and work teams. Organizational Behavior and Human Decision Processes, 86(1), 99-130. https://doi.org/10.1006/obhd.2001.2974
- Khalsa, S. S., Adolphs, R., Cameron, O. G., Critchley, H. D., Davenport, P. W., Feinstein, J. S., Feusner, J. D., Garfinkel, S. N., Lane, R. D., Mehling, W. E., Meuret, A. E., Nemeroff, C. B., Oppenheimer, S., Petzschner, F. H., Pollatos, O., Rhudy, J. L., Schramm, L. P., Simmons, W. K., Stein, M. B., ... Zucker, N. (2018). Interoception and mental health: a roadmap. Biological Psychiatry: Cognitive Neuroscience and Neuroimaging, 3(6), 501-513. https://doi.org/10.1016/j.bpsc.2017.12.004
- Klein, D. C., Fencil-Morse, E., & Seligman, M. E. P. (1976). Learned helplessness, depression, and attribution of failure. Journal of Personality and Social Psychology, 33(5), 508-516. https://doi.org/10.1037/0022-3514.33.5.508
- Klimecki, O. M., Leiberg, S., Ricard, M., & Singer, T. (2014). Differential pattern of functional brain plasticity after compassion and empathy training. Social cognitive and Affective Neuroscience, 9(6), 873-879. https://doi.org/10.1093/scan/nst060
- Kret, M. E. (2015). Emotional expressions beyond facial muscle actions. A call for studying autonomic signals and their impact on social perception. Frontiers in Psychology, 6, 711.
- Kross, E., Bruehlman-Senecal, E., Park, J., Burson, A., Dougherty, A., Shablack, H., Bremner, R., Moser, J., & Ayduk, O. (2014). Self-talk as a regulatory mechanism: how you do it matters. Journal of Personality and Social Psychology, 106(2), 304-324. https://doi.org/10.1037/a0035173
- Loersch, C., & Payne, B. K. (2011). The situated inference model: An integrative account of the effects of primes on perception, behavior, and motivation. Perspectives on Psychological Science, 6(3), 234-252.
- Mafessoni, F., & Lachmann, M. (2019). The complexity of understanding others as the evolutionary origin of empathy and emotional contagion. Scientific Reports, 9(1), 5794.
- Mearns, D., & Thorne, B. (2012). 인간중심 상담의 임상적 적용 (주은선, 역). 학지사. (원전은 2007년에 출판).
- Mehling, W. E., Price, C., Daubenmier, J. J., Acree, M., Bartmess, E., & Stewart, A. (2012). The multidimensional assessment of interoceptive awareness(MAIA). PLOS ONE, 7(11), e48230.
- Mehrabian, A. (2017). Nonverbal Communication. Routledge.
- Moore, K. A., & Cooper, C. L. (1996). Stress in mental health professional: A theoretical overview. International Journal of Social Psychiatry, 42(2), 82-89.
- Neal, D. T., & Chartrand, T. L. (2011). Embodied emotion perception: Amplifying and dampening facial feedback modulates emotion perception accuracy. Social Psychological and Personality Science, 2(6), 673-678. https://doi.org/10.1177/1948550611406138
- Oberman, L. M., Winkielman, P., & Ramachandran, V. S. (2007). Face to face: Blocking facial mimicry can selectively impair recognition of emotional expressions. Social Neuroscience, 2(3-4), 167-178.
- Ogden, T. H. (1979). On projective identification. International journal of Psychoanalysis, 60(3), 357-373.
- Oh, D. J., Shin, Y. C., Oh, K. S., Shin, D. W., Jeon, S. W., Cho, S. J. (2023). Examining the links between burnout and suicidal ideation in diverse occupations. Frontiers in Public Health, 11, 1-7.
- Omdahl, B. L,. & O'Donnell, C. (1999), Emotional contagion, empathic concern and communicative responsiveness as variables affecting nurses' stress and occupational commitment. Journal of Advanced Nursing, 29(6), 1351-1359. https://doi.org/10.1046/j.1365-2648.1999.01021.x
- Palumbo, R. V., Marraccini, M. E., Weyandt, L. L., Wilder-Smith, O., McGee, H. A., Liu, S., & Goodwin, M. S. (2017). Interpersonal autonomic physiology: A systematic review of the literature. Personality and Social Psychology Review, 21(2), 99-141.
- Payne, P., Levine, P. A., & Crane-Godreau, M. A. (2015). Somatic experiencing: using interoception and proprioception as core elements of trauma therapy. Frontiers in Psychology, 6, 93.
- Peters, K., & Kashima, Y. (2015). A multimodal theory of affect diffusion. Psychological Bulletin, 141(5), 966-992. https://doi.org/10.1037/bul0000020
- Porges, S. W. (2007). The polyvagal perspective. Biological Psychology, 74(2), 116-143. https://doi.org/10.1016/j.biopsycho.2006.06.009
- Reik, T. (1948). Listening with the third ear: The inner experience of a psychoanalyst. New York: Farrar, Strauss and Giroux.
- Schuler, M., Mohnke, S., & Walter, H. (2016). The neurological basis of empathy and mimicry. In Hess, U., & Fischer, A. H. (Eds.). (2016). Emotional mimicry in social context. (pp.192-221.) Cambridge University Press.
- Siebert, D. C., Siebert, C. F., & Taylor-McLaughlin, A. (2007). Susceptibility to emotional contagion: Its measurement and importance to social work. Journal of Social Service Research, 33(3), 47-56.
- Simunovic, D., Mifune, N., & Yamagishi, T. (2013). Preemptive strike: An experimental study of fear-based aggression. Journal of Experimental Social Psychology, 49(6), 1120-1123.
- Singer, T., & Lamm, C. (2009). The social neuroscience of empathy. Annals of the New York Academy of Sciences, 1156(1), 81-96. https://doi.org/10.1111/j.1749-6632.2009.04418.x
- Smith J., Flowers, P., & Larkin M. (2009). Interpretative phenomenological analysis: theory, method and research. CA: SAGE Publications.
- Sorce, J. F., Emde, R. N., Campos, J. J., & Klinnert, M. D. (1985). Maternal emotional signaling: its effect on the visual cliff behavior of 1-year-olds. Developmental Psychology, 21(1), 195.
- Terasawa, Y., Kurosaki, Y., Ibata, Y., Moriguchi, Y., & Umeda, S. (2015). Attenuated sensitivity to the emotions of others by insular lesion. Frontiers in Psychology, 6, 1314.
- Terock, J., Van der Auwera, S., Janowitz, D., Spitzer, C., Barnow, S., Miertsch, M., Freyberger, J. J., & Grabe, H. J. (2016). From childhood trauma to adult dissociation: the role of PTSD and alexithymia. Psychopathology, 49(5), 374-382. https://doi.org/10.1159/000449004
- Valenzano, A., Scarinci, A., Monda, V., Sessa, F., Messina, A., Monda, M., Precenzano, F., Mollica, M .P., Carotenuto, M., Messina, G., & Cibelli, G. (2020). The social brain and emotional contagion: COVID-19 effects. Medicina, 56(12), 640.
- van Manen, M. (1990). Beyond assumptions: Shifting the limits of action research. Theory into Practice, 29(3), 152-157.
- Verbeke, W. (1997). Individual differences in emotional contagion of salespersons: Its effect on performance and burnout. Psychology & Marketing, 14(6), 617-636. https://doi.org/10.1002/(SICI)1520-6793(199709)14:6<617::AID-MAR6>3.0.CO;2-A
- Wood, J. V., Salzberg, J. A., & Goldsamt, L. A. (1990). Does affect induce self-focused attention? Journal of Personality and Social Psychology, 58(5), 899-908. https://doi.org/10.1037/0022-3514.58.5.899
- Zahavi, D. (2019). 자기와 타자: 주관성, 공감, 수치심 연구 (강병화, 역). 글항아리. (원전은 2014년에 출판).