Journal of the Architectural Institute of Korea (대한건축학회논문집)

Architectural Institute of Korea (대한건축학회)
권호 표지
DOI QR코드

DOI QR Code

Examining the Importance-Performance Analysis of Museum Environment Elements for the Completely Blind - A Focused on the National Museum of Korea -

박물관의 관람환경 요소에 대한 전맹 시각장애인의 중요도-만족도 분석 - 국립중앙박물관을 대상으로 -

  • Park, Cheong-Ho (Urban & Architecture Design. Korea Universal Design Association) ;
  • Kim, Ji-Young (Dept. of Human Services, SeHan University)
  • 박청호 ((사)한국유니버설디자인협회) ;
  • 김지영 (세한대학교 휴먼서비스학과)
  • Received : 2024.01.27
  • Accepted : 2024.04.04
  • Published : 2024.04.30
⟨ Previous Next ⟩

Abstract

This study aims to assess the viewing environment at the National Museum of Korea for individuals who are completely blind, using the Importance-Performance Analysis (IPA) method to identify areas requiring improvement. It also compares similarities and differences with non-disabled individuals. The analysis revealed specific areas for improvement, concentrated in the fourth quadrant. For blind individuals, these include the parking lot, corridors/stairs, elevator/escalator, signage, overall usage information, emergency guidance, restaurant and drinking facilities, voice commentary, tactile model, resolution speed and accuracy, staff accessibility, and promotion and accessibility of museum events and experiences. In comparison, non-disabled individuals identified similar areas for improvement, such as the parking lot, signage, overall usage information, emergency guidance, noise levels, promotion of museum events and experiences, and participation possibilities. To enhance the viewing environment at the National Museum of Korea, particularly for blind visitors, improvements are needed in access and mobility facilities, signage, staff responsiveness, commentary methods, and program participation. Priority should be given to improving signage linked to movement and promoting participation in various programs, based on feedback from non-disabled visitors.

Keywords

Acknowledgement

이 연구는 2023년도 과학기술정보통신부 기술연구개발사업 결과의 일부임. 과제번호:2022-0-00874

References

  1. Altman, I., & Rogoff, B. (1987). World Views in Psychology: Trait, Interactional, Organismic and Transactional Perspectives. In D. Stokols & I. Altman. Handbook of Environmental Psychology, 1st ed., New York, John Wiley & Sons, 7-40.
  2. Cho, J. D. (2022). A case study for the multi-sensory experience of museum exhibits for the visually impaired, Museum Education, 6, 5-27.
  3. Choi, S. M. (2022). A study of expanding museum visits for the visually impairments, Culture and Convergence, 44(12), 529-542, doi:10.33645/cnc.2022.12.44.12.529
  4. Hong, K. M., Kim, J. H., Ha, J. A., & Kim, G. H. (2022). A study on the satisfaction analysis of smart traffic safety systems using importance-performance analysis, Journal of the Society of Disaster Information, 18(4), 754-768, doi:10.15683/kosdi.2022.12.31.754
  5. Jung, D. W., & Ahn, H. J. (2016). Impact of the characteristics of docent mobile apps on user aatisfaction and intention to re-use, The Journal of the Korea Contents Association, 16(1), 329-341, doi:10.5392/JKCA.2016.16.01.329
  6. Jeong, J. H., & Lee, K. H. (2004). A study on the factors affecting visitors' satisfaction in museum, Journal of the Architectural Institute of Korea, 20(6), 109-116, uci:G704-A00167.2004.20.6.017
  7. Kang, W. J., & Park, K. S. (2011). The factors influencing utilization of the personal assistance services for the visually impaired people, Health and Social Welfare Review, 31(2), 146-179, doi:10.15709/hswr.2011.31.2.146
  8. Kim, H. N. (2019). A Study on the Influences of Major Service Attributes of Art Museum on Customer Satisfaction, Thesis, Chung-Ang University, 82.
  9. Kim, L. H., & Min, J. H. (2020). A study on the analysis of spacee experience characteristics in blind museum space, Journal of the Korea Institute of the Spatial Design, 15(8), 375-386, doi:10.35216/kisd.2020.15.8.375
  10. Kim, D. Y., Jang, C. S., & Cho, C. B. (2022). Social, cultural and leisure activities of people with visual impairment, The Korean Journal of Visual Impairment, 38(2), 45-65, doi:10.35154/kjvi.2022.38.2.45
  11. Kwon, J. I., Kim, S. H., Lim, K. R., & Kim, K. M. (2015). Analysis of environmental evaluation elements for universal design at the museum, The Journal of the Korea Contents Association, 15(6), 125-135, doi:10.5392/JKCA.2015.15.06.125
  12. Lee, C. H. (2010). A Study on the Importance of Museum Docent, Journal of Museum Studies, 18・19, 307-329.
  13. Lee, G. N. (2012). The AEB learning tool development study for museum's education program of people with visual impairments, The Journal of Museum Education, 7, 59-82.
  14. Lee, H. S. (2008). The IPA on the SERVQUAL of the museum as cultural tourist product, International Journal of Tourism and Hospitality Research, 22(1), 55-66, uci:G704-001491.2008.22.1.021 G704-001491.2008.22.1.021
  15. Lee, Y. H. (2022). Expansion of audio content as a cultural mediation, Korean broadcasting system, 34(2), 81-125, doi:10.22854/sbc.2022.34.2.81
  16. Lee, S. Y., & Choi, I. S. (2013). A study on the effectiveness of budget with visitor satisfaction according to exhibition productions, Journal of the Korea Institute of the Spatial Design, 8(3), 43-50, doi:10.35216/kisd.2013.8.3.43
  17. Lee, Y. S., & Park, S. Y. (2019). A case study on the visually impaired people for museum visits, Journal of Children and Museums, 16, 41-66.
  18. Lee, J. H., & Yu, S. J. (2014). Analysis of museum welfare service for the blind, Journal of Digital Art Engineering & Multimedia, 1(2), 115-126.
  19. Lee, Y. H., Kim, S. W., Eom, M. S., An, S. M., & Cho, J. D. (2019). An art exhibition needs assessment survey of persons with visual impairment, Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology, 9(1), 457-466, doi:10.35873/ajmahs.2019.9.1.046
  20. Martilla, J. A., & James, J. C. (1977). Importance-performance analysis, Journal of Marketing, 41, 77-79. https://doi.org/10.1177/002224297704100112
  21. Nowacki, M. M. (2005). Evaluating a museum as a tourist product using the servqual method, Museum Management and Curatorship, 20, 235-250. https://doi.org/10.1080/09647770500602003
  22. Oh, S. K., & Kwon, H. J. (2022). Study on the characteristics of the exhibit commentary in museum for the visually impaired, The Journal of Humanities and Social science, 13(4), 3111-3122.
  23. Park, Y. A. (2011). A study of the influence of innovativeness, enjoyment, and self-efficacy on the use intention of information technology in museum, Korea Journal of Business Administration, 24(5), 2691-2709, uci:G704-000789.2011.24.5.008 G704-000789.2011.24.5.008
  24. Park, S. W., & Park, Y. J. (2014). A Study on Satisfaction with Landscape Facilities in the Outdoor Space of Museums, Journal of recreation and landscape, 8(1), 11-17, uci:G704-SER000003115.2014.8.1.007 G704-SER000003115.2014.8.1.007
  25. Park, K. Y., Park, S. J., & Lim, J. S. (2021). A study on the effect of satisfaction with the national mountain museum experience program on revisit, Journal of Convergence Tourism Contents, 7(2), 137-148, doi:10.22556/jctc.2021.7.2.137
  26. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL, Journal of Retailing, 64(1), 12-40.
  27. Shin, Y. J. (2020). A study on expected types for prediction of visitors' satisfaction in museum exhibition, Journal of Museum Studies, 38, 117-150, doi:10.22884/joksms..38.202006.005
  28. Song, Y. H. (2012). A study on the function and role of the museum sign system, Journal of Digital Design, 12(4), 535-546, doi:10.17280/jdd.2012.12.4.050
  29. Thompson, D. T. (1993). Considering the Museum Visito, Ph.D. Dissertation, The University of Wisconsin-Milwaukee.
  30. Yoo, S. Y., Yook, J. H., Kim, J. H., & Jung, S. H. (2022, November 11-12). On-site Evalution of the tactile kiosk for people with visual impairment in a museum [Paper presentation]. RESKO 2022 16th Conference, Jeonju-si, Jeollabuk-do, Korea.
  31. Yoo, S. Y., Yook, J. H., Kim, J. H., & Jung, S. H. (2023, April 28-29). On-site study of the tactile interactive desk for people with visual impairment to guide museum exhibits [Paper presentation]. RESKO 2023 Spring Conference, Cheonan-si, Chungcheongnam-do, Korea.
  32. Yook, J. H., Park, S. J., Kim, H. Y., Moon, C. R., & Ha, J. S. (2021). An analysis on accessibility needs of people with visual disabilities to exhibition culture and art works, Journal of Special Education & Rehabilitation Science, 60(2), 111-131, doi:10.23944/Jsers.2021.06.60.2.5