한국산업정보학회논문지 (Journal of Korea Society of Industrial Information Systems)

한국산업정보학회 (Korea Society of Industrial Information Systems)
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유튜브를 활용한 전기 자동차 결함에 대한 구전 확산 연구: 네트워크 통계분석을 중심으로

A Study on Word-of-Mouth of an Electric Automobile using YouTube: A Focus on Statistical Network Analysis

  • 정의범 (한신대학교 경영학과) ;
  • 오건택 (한국과학기술원 기술경영학부)
  • 투고 : 2023.10.23
  • 심사 : 2023.12.04
  • 발행 : 2024.02.29
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초록

최근 정보통신 기술의 발전으로 인해 유튜브는 이용자 자신의 관심사와 경험을 담은 콘텐츠를 만들어 공유함으로써 새로운 문화 현상을 창출하고 확산시키는 강력한 온라인 공간이 되었다. 특히, 제조 분야는 소비자의 직접적인 접촉도가 상대적으로 거의 없었다는 이유로 소셜미디어에 대한 연구가 거의 없었다. 기업에 있어 유튜브는 자사 제품 및 브랜드의 홍보와 같이 경영에 있어 긍정적인 효과를 가질 수 있지만, 그와 반대로 루머나 잘못된 정보로 인해 생산 단절과 같은 제조 리스크가 발생할 수 있다. 그렇기 때문에 기업은 유튜브 동영상의 특징에 따라 구전 확산에 따른 특징을 살펴볼 필요가 있다. 이에 본 연구는 유튜브에서 전기 자동차의 결함을 다루고 있는 동영상을 추출하여 구독자 수 및 조회 수에 따라 어떤 확산 네트워크 구조를 갖고 있는지를 네트워크 통계 분석을 통해서 사시점을 규명하고자 한다.

With recent advances in information and communication technology, YouTube has become a powerful online space for users to create and share content about their interests and experiences, creating new cultural phenomena. In particular, there needs to be more research on social media in the manufacturing sector because, unlike distribution and retail, there has been relatively little direct contact with consumers. YouTube can positively affect firms' performance by promoting products and brands. On the other hand, it can also cause risks, such as production disruption due to rumors or misinformation. Thus, it is necessary for firms to examine how information about an electric automobile defects spreads on YouTube according to the number of subscribers and views through statistical network analysis.

키워드

과제정보

이 논문(작품)은 한신대학교 학술연구비 지원에 의하여 연구(창작)되었음.

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