References
- Ali, A., & Bhasin, J. (2019). Understanding customer repurchase intention in e-commerce: Role of perceived price, delivery quality, and perceived value. Jindal Journal of Business Research, 8(2), 142-157.
- Anderson, R. E., & Srinivasan, S. S. (2003). E-satisfaction and e-loyalty: A contingency framework. Psychology & marketing, 20(2), 123-138. https://doi.org/10.1002/mar.10063
- Anshu, K., Gaur, L., & Singh, G. (2022). Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation. Journal of Retailing and Consumer Services, 64, 102798.
- Apriadi, D., & Saputra, A. Y. (2017). E-Commerce berbasis marketplace dalam upaya mempersingkat distribusi penjualan hasil pertanian. Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi), 1(2), 131-136. https://doi.org/10.29207/resti.v1i2.36
- Berry, L. L., Parasuraman, A., & Zeithaml, V. A. (1994). Improving service quality in America: lessons learned. Academy of Management Perspectives, 8(2), 32-45.
- Bulut, Z. A. (2015). Determinants of repurchase intention in online shopping: A Turkish consumer's perspective. International Journal of Business and Social Science, 6(10), 55-63.
- Chatzoglou, P., Chatzoudes, D., Savvidou, A., Fotiadis, T., & Delias, P. (2022). Factors affecting repurchase intentions in retail shopping: An empirical study. Heliyon, 8(9), e10619.
- Chen, L., Li, Y. Q., & Liu, C. H. (2019). How airline service quality determines the quantity of repurchase intention-Mediate and moderate effects of brand quality and perceived value. Journal of Air Transport Management, 75, 185-197.
- Chiu, C. M., Chang, C. C., Cheng, H. L., & Fang, Y. H. (2009). Determinants of customer repurchase intention in online shopping. Online information review, 33(4), 761-784. https://doi.org/10.1108/14684520910985710
- Chou, S., Chen, C. W., & Lin, J. Y. (2015). Female Online Shoppers Examining The Mediating Roles of e - Satisfaction and e-Trust on e-Loyalty Development. Internet Research, 25(4), 542 - 561. https://doi.org/10.1108/IntR-01-2014-0006
- Choi, Y. W., Lee, J. Y., Han, D. B., & Nayga Jr, R. M. (2018). Consumers' Valuation of Rice-Grade Labeling. Canadian Journal of Agricultural Economics/Revue canadienne d'agroeconomie, 66(3), 511-531. https://doi.org/10.1111/cjag.12168
- Clements, M. D., Lazo, R. M., & Martin, S. K. (2008). Relationship connectors in NZ fresh produce supply chains. British Food Journal, 110(4/5), 346-360.
- Cuong, D. T. (2022). The relationship between product quality, brand image, purchase decision, and repurchase intention. Proceedings of International Conference on Emerging Technologies and Intelligent Systems (pp: 533-545). Springer International Publishing.
- Da Cruz, A. G., Cenci, S. A., & Maia, M. C. (2006). Quality assurance requirements in produce processing. Trends in Food science & technology, 17(8), 406-411. https://doi.org/10.1016/j.tifs.2006.03.003
- De Toni, D., Eberle, L., Larentis, F., & Milan, G. S. (2018). Antecedents of perceived value and repurchase intention of organic food. Journal of Food Products Marketing, 24(4), 456-475. https://doi.org/10.1080/10454446.2017.1314231
- Ding, C., Zhang, R., & Wu, X. (2023). The impact of product diversity and distribution networks on consumption expansion. Journal of Business Research, 161, 113833.
- Dlacic, J., Arslanagic, M., Kadic-Maglajlic, S., Markovic, S., & Raspor, S. (2014). Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling. Total Quality Management & Business Excellence, 25(1-2), 141-157. https://doi.org/10.1080/14783363.2013.824713
- Donthu, N., Kumar, S., Pandey, N., Pandey, N., & Mishra, A. (2021). Mapping the electronic word-of-mouth (eWOM) research: A sysytematic review and bibliometric analysis. Journal of Business Research, 135, 758-773. https://doi.org/10.1016/j.jbusres.2021.07.015
- Dominici, A., Boncinelli, F., Gerini, F., & Marone, E. (2021). Determinants of online food purchasing: The impact of sociodemographic and situational factors. Journal of Retailing and Consumer Services, 60, 102473.
- Do, Q. H., Kim, T. Y., & Wang, X. (2023). Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences. Journal of Retailing and Consumer Services, 70, 103165.
- Falk, R. F., & Miller, N. B. (1992). A primer for soft modeling. Akron, Ohio: University of Akron Press.
- Feng, L., Wang, W. C., Teng, J. T., & Cardenas-Barron, L. E. (2022). Pricing and lot-sizing decision for fresh goods when demand depends on unit price, displaying stocks and product age under generalized payments. European Journal of Operational Research, 296(3), 940-952. https://doi.org/10.1016/j.ejor.2021.04.023
- Fu, Y., Kim, J. H., Cho, S. E. (2022). Relationship between Product Characteristics and Customer Purchase Intention in Cross-Border Online Shopping: Focus on Chinese Consumers. The Journals of Economics, Marketing & Management, 10(6), 47-57.
- Ge, A. Y. (2019). The Repurchase Intention on Agricultural Products' Characteristics and Consumers' Characteristics of EC in China. Journal of Distribution and Management Research, 22(6), 21-34.
- Georgiou, M. N. (2009). E-commerce has a positive impact on economic growth: A panel data analysis for Western Europe. SSRN Electronic Journal. doi:10.2139/ssrn.1484687.
- Goncalo, E. B. (2003). Certificacao de sistemas de qualidade na industria de laticinios. Revista do Instituto de Laticinios Candido Tostes, 58(333), 9-14.
- Guo, J., Jin, S., Zhao, J., Wang, H., & Zhao, F. (2022). Has COVID-19 accelerated the E-commerce of agricultural products? Evidence from sales data of E-stores in China. Food Policy, 112, 102377. https://doi.org/10.1016/j.foodpol.2022.102377
- Guo, J., Hao, H., Wang, M., & Liu, Z. (2022). An empirical study on consumers' willingness to buy agricultural products online and its influencing factors. Journal of Cleaner Production, 336, 130403.
- Gu, W., Bao, P., & Lee, J. H. (2019). A Study on the continuance intention of O2O fresh agricultural products E-commerce. The Journal of Industrial Distribution & Business, 10(10), 35-44.
- Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis, (6th ed). New Jersy, Prentice Hall.
- Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003). Customer repurchase intention: A general structural equation model. European journal of marketing, 37(11/12), 1762-1800. https://doi.org/10.1108/03090560310495456
- Hoa, V. B., Seong, P. N., Cho, S. H., Kang, S. M., Kim, Y. S., Moon, S. S., Choi. Y. M.. Kim, J. H., & Seol, K. H. (2019). Quality characteristics and flavor compounds of pork meat as a function of carcass quality grade. Asian-Australasian journal of animal sciences, 32(9), 1448-1457. https://doi.org/10.5713/ajas.18.0965
- Howard, M. C. (2023). A systematic literature review of exploratory factor analyses in management. Journal of Business Research, 164, 113969.
- Huo, Y., & Mu, H. (2017). Research on the Development of E-commerce Model of Agricultural Products. 13th Global Congress on Manufacturing and Management (02040). MATEC Web of Conferences.
- Jaeger, S. R., Antunez, L., & Ares, G. (2023). An exploration of what freshness in fruit means to consumers. Food Research International, 165, 112491.
- Jain, N. K., Gajjar, H., & Shah, B. J. (2021). Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience. Journal of Retailing and Consumer Services, 59, 102360.
- Jensen, H. R. (2001). Antecedents and consequences of consumer value assessments: implications for marketing strategy and future research. Journal of Retailing and Consumer Services, 8(6), 299-310. https://doi.org/10.1016/S0969-6989(00)00036-9
- Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2000). Switching barriers and repurchase intentions in services. Journal of retailing, 76(2), 259-274. https://doi.org/10.1016/S0022-4359(00)00024-5
- Juan, W., & Yadong, T. (2021). Reverse integration and optimisation of agricultural products E-commerce omnichannel supply chain under Internet technology. Acta Agriculturae Scandinavica, Section B-Soil & Plant Science, 71(7), 604-612. https://doi.org/10.1080/09064710.2021.1890202
- Kahn, B. K., Strong, D. M., & Wang, R. Y. (2002). Information quality benchmarks: product and service performance. Communications of the ACM, 45(4), 184-192. https://doi.org/10.1145/505248.506007
- Karine, H. A. J. I. (2021). E-commerce development in rural and remote areas of BRICS countries. Journal of Integrative Agriculture, 20(4), 979-997.
- Keaveney, S. M., & Parthasarathy, M. (2001). Customer switching behavior in online services: An exploratory study of the role of selected attitudinal, behavioral, and demographic factors. Journal of the academy of marketing science, 29(4), 374-390. https://doi.org/10.1177/03079450094225
- Khalifa, M., & Liu, V. (2007). Online consumer retention: contingent effects of online shopping habit and online shopping experience. European Journal of Information Systems, 16, 780-792. https://doi.org/10.1057/palgrave.ejis.3000711
- Kim, S., & Ha, G. (2021). The Effect of the Characteristics of Agri-Food Open Market on the Repurchase Intention: Focusing on the Moderating Effect of Innovation. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 16(4), 153-165.
- Kim, C., Galliers, R. D., Shin, N., Ryoo, J. H., & Kim, J. (2012). Factors influencing Internet shopping value and customer repurchase intention. Electronic commerce research and applications, 11(4), 374-387. https://doi.org/10.1016/j.elerap.2012.04.002
- Koufteros, X., Droge, C., Heim, G., Massad, N., & Vickery, S. K. (2014). Encounter satisfaction in e-tailing: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?. Decision Sciences, 45(1), 5-48.
- Kwaku, A. R., & Fan, Q. (2020). Effect of good product design and packaging on market value and the performance of agricultural products in the Ghanaian market. Open Access Library Journal, 7(9), 1-14.
- Law, C. C., Zhang, Y., & Gow, J. (2022). Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers' perspective. Case Studies on Transport Policy, 10(2), 741-750. https://doi.org/10.1016/j.cstp.2022.02.002
- Lancaster, K. (1990). The Economics of Product Variety: A Survey. Marketing Science, 9(3), 189-206. https://doi.org/10.1287/mksc.9.3.189
- Lee, Y. O., & Kim, M. (2008). The effect of logistics service quality on customer satisfaction and repurchase intention: focusing on company size as a moderator. Journal of International Logistics and Trade, 6(1), 55-73. https://doi.org/10.24006/jilt.2008.6.1.55
- Lennernas, M., Fjellstrom, C., Becker, W., Giachetti, I., Schmitt, A., De Winter, A. M., & Kearney, M. (1997). Influences on food choice perceived to be important by nationally-representative samples of adults in the European Union. European Journal of Clinical Nutrition, 51, S8-S15.
- Liu, X., & Walsh, J. (2019). Study on development strategies of fresh agricultural products e-commerce in China. International Business Research, 12(8), 61-70.
- Liu, X., & Kao, Z. (2022). Research on influencing factors of customer satisfaction of e-commerce of characteristic agricultural products. Procedia computer science, 199, 1505-1512. https://doi.org/10.1016/j.procs.2022.01.192
- Liu, X. (2021). Empirical study on B2C e-commerce logistics network optimisation of agricultural products. Acta Agriculturae Scandinavica, Section B-Soil & Plant Science, 71(5), 346-362. https://doi.org/10.1080/09064710.2021.1897662
- Liu, Y. Y., & Joo, S. H. (2023). A Study on the Effect of the Quality of Logistics Service on Customer Loyalty of Jingdong E-Commerce Platform in China. Regional Industry Review, 46(2), 255-276. https://doi.org/10.33932/rir.46.2.11
- Liu, M., Jia, W., Yan, W., & He, J. (2023). Factors influencing consumers' repurchase behavior on fresh food e-commerce platforms: An empirical study. Advanced Engineering Informatics, 56, 101936.
- Ligon, E. (2002). Quality and Grading Risk. In: Just, R.E., & Pope, R.D. (Eds), A Comprehensive Assessment of the Role of Risk in U.S. Agriculture. Natural Resource Management and Policy, vol 23 (pp. 353-369). Boston, MA: Springer.
- Luning, P. A., & Marcelis, W. J. (2006). A techno-managerial approach in food quality management research. Trends in Food Science & Technology, 17(7), 378-385. https://doi.org/10.1016/j.tifs.2006.01.012
- Li, F., Larimo, J., & Leonidou, L. C. (2021). Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda. Journal of the Academy of Marketing Science, 49(1), 51-70. https://doi.org/10.1007/s11747-020-00733-3
- Jiang, L. Q., & Zhao., Y. Y. (2016). The Effects of Corporate Hypocrisy on Consumer' s Purchase Intention--A Study based on the Theory of Planned Behavior. Commercial Research, 58(9), 174-180.
- Mahendrayanti, M., & Wardana, I. M. (2021). The effect of price perception, product quality, and service quality on repurchase intention. American Journal of Humanities and Social Sciences Research, 5(1), 182-188.
- Melian-Gonzalez, S. (2022). Gig economy delivery services versus professional service companies: Consumers' perceptions of food-delivery services. Technology in Society, 69, 101969.
- Mentzer, J. T., Flint, D. J. & Kent, J. L.(1999). Developing a logistics service quality scale. Journal of Business Logistics, 20(1), 9-32.
- Murfield, M., Boone, C. A., Rutner, P., & Thomas, R. (2017). Investigating logistics service quality in omni-channel retailing. International Journal of Physical Distribution & Logistics Management, 47(4), 263-296. https://doi.org/10.1108/IJPDLM-06-2016-0161
- Naseem, S., Mohsin, M., Hui, W., Liyan, G., & Penglai, K. (2021). The investor psychology and stock market behavior during the initial era of COVID-19: a study of China, Japan, and the United States. Frontiers in Psychology, 12, 626934.
- Nie, W., Li, T., & Zhu, L. (2020). Market demand and government regulation for quality grading system of agricultural products in China. Journal of Retailing and Consumer Services, 56, 102134.
- Olaru, D., Purchase, S., & Peterson, N. (2008). From customer value to repurchase intentions and recommendations. Journal of Business & Industrial Marketing, 23(8), 554-565. https://doi.org/10.1108/08858620810913362
- Patma, T. S., Fienaningsih, N., Rahayu, K. S., & Artatanaya, I. G. L. S. (2021). Impact of information quality on customer perceived value, experience quality, and customer satisfaction from using Gofood Aplication. Journal of Indonesian Economy and Business, 36(1), 51-61. https://doi.org/10.22146/jieb.59810
- Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50. https://doi.org/10.1177/002224298504900403
- Peneau, S., Hoehn, E., Roth, H. R., Escher, F., & Nuessli, J. (2006). Importance and consumer perception of freshness of apples. Food quality and preference, 17(1-2), 9-19. https://doi.org/10.1016/j.foodqual.2005.05.002
- Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, 88(5), 879-903. https://doi.org/10.1037/0021-9010.88.5.879
- Preacher, K. J., & Leonardelli, G. J. (2001). Calculation for the Sobel test. Retrieved January, 20, 2009.
- Rasaily, P., Shah, N. K., & Adhikari, B. (2023). Relationship between Service Quality and Customer Repurchase Intention in Cafes of Kathmandu Valley, Nepal. Quest Journal of Management and Social Sciences, 5(1), 14-27.
- Ranganathan, C., & Ganapathy, S. (2002). Key dimensions of business-to-consumer web sites. Information & management, 39(6), 457-465.
- Rundh, B. (2009). Packaging design: creating competitive advantage with product packaging. British food journal, 111(9), 988-1002. https://doi.org/10.1108/00070700910992880
- Shin, J. I., Chung, K. H., Oh, J. S., & Lee, C. W. (2013). The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea. International Journal of Information Management, 33(3), 453-463.
- Sigurdsson, V., Larsen, N. M., Alemu, M. H., Gallogly, J. K., Menon, R. V., & Fagerstrom, A. (2020). Assisting sustainable food consumption: The effects of quality signals stemming from consumers and stores in online and physical grocery retailing. Journal of Business Research, 112, 458-471. https://doi.org/10.1016/j.jbusres.2019.11.029
- Sobel, M. E. (1982). Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models. Sociological Methodology, 13, 290-312. https://doi.org/10.2307/270723
- Spreng, R. A., Harrell, G. D., & Mackoy, R. D. (1995). Service recovery: impact on satisfaction and intentions. Journal of Services marketing, 9(1), 15-23. https://doi.org/10.1108/08876049510079853
- Sullivan, Y. W., & Kim, D. J. (2018). Assessing the effects of consumers' product evaluations and trust on repurchase intention in e-commerce environments. International Journal of Information Management, 39, 199-219. https://doi.org/10.1016/j.ijinfomgt.2017.12.008
- Teng, C. C., & Lu, C. H. (2016). Organic food consumption in Taiwan: Motives, involvement, and purchase intention under the moderating role of uncertainty. Appetite, 105, 95-105. https://doi.org/10.1016/j.appet.2016.05.006
- Tzeng, S. Y., Ertz, M., Jo, M. S., & Sarigollu, E. (2021). Factors affecting customer satisfaction on online shopping holiday. Marketing Intelligence & Planning, 39(4), 516-532. https://doi.org/10.1108/MIP-08-2020-0346
- Uvet, H. (2020). Importance of logistics service quality in customer satisfaction: An empirical study. Operations and Supply Chain Management: An International Journal, 13(1), 1-10. https://doi.org/10.31387/oscm0400248
- Van der Vorst, J. G., Van Dongen, S., Nouguier, S., & Hilhorst, R. (2002). E-business initiatives in food supply chains; definition and typology of electronic business models. International Journal of Logistics, 5(2), 119-138.
- Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science, 46(2), 186-204. https://doi.org/10.1287/mnsc.46.2.186.11926
- Wang, X., & Zhang, J. (2020). Factors influencing Chinese online shopping distributions of fresh agricultural products. Journal of Distribution Science, 18(10), 53-64.
- Wu, L. Y., Chen, K. Y., Chen, P. Y., & Cheng, S. L. (2014). Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective. Journal of Business Research, 67(1), 2768-2776.
- Xu, X., & Chen, J. Y. (2020). Research on the Influence of E-commerce service quality of fresh Agricultural products on customer satisfaction. 2020 International Conference on Agricultural Science and Technology and Food Engineering: Vol 189 (01022). August 21-23, Changchun, China, E3S Web of Conferences.
- Xu, A., Wei, C., Zheng, M., Sun, L., & Tang, D. (2022). Influence of Perceived Value on Repurchase Intention of Green Agricultural Products: From the Perspective of Multi-Group Analysis. Sustainability, 14(22), 15451.
- Yu, W., Bian, W., Li, W., & Han, X. (2020). Influencing factors of fresh food online repurchase intention. Proceedings of the Fourteenth International Conference on Management Science and Engineering Management: Volume 1 (pp. 757-770). July 30-August 2, Moldova. ICMSEM.
- Yu, X. (2018). Engel curve, farmer welfare and food consumption in 40 years of rural China. China Agricultural Economic Review, 10(1), 65-77. https://doi.org/10.1108/CAER-10-2017-0184
- Yu, X., & Abler, D. (2009). The demand for food quality in rural China. American Journal of Agricultural Economics, 91(1), 57-69. https://doi.org/10.1111/j.1467-8276.2008.01159.x
- Zeithaml, V. A. (2000). Service quality, profitability, and the economic worth of customers: what we know and what we need to learn. Journal of the academy of marketing science, 28, 67-85. https://doi.org/10.1177/0092070300281007
- Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of marketing, 60(2), 31-46.
- Zhao, H., Yao, X., Liu, Z., & Yang, Q. (2021). Impact of pricing and product information on consumer buying behavior with customer satisfaction in a mediating role. Frontiers in Psychology, 12, 5016.
- Zhong, Y., Lai, I. K. W., Guo, F., & Tang, H. (2021). Research on government subsidy strategies for the development of agricultural products E-commerce. Agriculture, 11(11), 1152.
- Zusman, P. (1967). A theoretical basis for determination of grading and sorting schemes. Journal of Farm Economics, 49(1), 89-106. https://doi.org/10.2307/1237070