Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on the Effect of Public Library Managers' Communication Styles on Employees' Empowerment, Job Satisfaction, and Life Satisfaction

공공도서관 관리자 커뮤니케이션 유형이 직원의 임파워먼트, 직무만족, 생활만족에 미치는 영향

  • 정미옥 (경기대학교 교육대학원 사서교육전공)
  • Received : 2023.10.22
  • Accepted : 2023.11.06
  • Published : 2023.11.30
Download PDF
⟨ Previous Next ⟩

Abstract

In this study, a research model was designed and verified in order to determine whether the communication styles of public library managers affect employees' empowerment, job satisfaction, and life satisfaction. A survey was conducted among employees of four public libraries in the Gyeonggi region and 24 libraries in Seoul, and 229 valid responses were analyzed. The analysis revealed that authoritative communication style influenced employees' job satisfaction, while social communication style influenced their empowerment. Additionally, employees' empowerment impacted their job satisfaction, which in turn affected their life satisfaction. This implies that job satisfaction and life satisfaction of the employees can be achieved after communication and empowerment were well established within the organization. This study is meaningful in suggesting an effective management direction for strengthening the essence and foundation of public libraries by examining the theoretical significance and implications of the research result. This study also suggested that in the future, another research should be conducted based on a variety of characteristics by integrating the different communication styles of researchers.

본 연구는 공공도서관 관리자 커뮤니케이션 유형이 직원의 임파워먼트, 직무만족, 생활만족에 영향을 미치는가를 파악하기 위해 연구모형을 설계하고 검증하였다. 이를 위해 경기지역 4개와 서울지역 24개의 공공도서관의 근무자를 대상으로 설문조사를 실시하여 유효표본 219부를 연구에 사용하였다. 분석 결과, 지배형 커뮤니케이션은 직무만족에 사회형 커뮤니케이션은 임파워먼트에 영향을 미치는 결과를 보였고, 또한 직원의 임파워먼트는 직무만족에 직무만족은 생활만족에 영향을 미치는 것으로 확인되었다. 그 의미를 분석해보면 커뮤니케이션과 임파워먼트가 조직 내에서 충분하게 형성된 후에 비로소 직무만족과 생활만족을 갖는 것으로 해석된다. 마지막으로 연구 결과의 이론적 의미와 함의를 살펴보면 공공도서관의 본질과 기반을 강화하기 위하여 효과적 경영을 반영하는 방향성을 제시하였다는 데에 그 의의가 있으며, 향후에는 연구자의 커뮤니케이션 유형을 통합하여 보다 다양한 특성을 기준으로 연구가 이루어질 필요가 있음을 제시하였다.

Keywords

References

  1. Cheon, Su-Jung (2010). Relationship among empowerment, organizational commitment and organizational achievement of sports center organization employee. The Korean Society of Sports Science, 19(2), 311-321.
  2. Cho, Chan-Sik & Choi, Hang-Sok (2014). The influence of the library manager's communication ability on job Performance and role-conflict of the library staff. Korean Society for Library and Information Science, 48(2), 399-414. https://doi.org/10.4275/KSLIS.2014.48.2.399
  3. Choi, Hang-Sok & Cho, Chan- Sik (2014). The influence of a manager's communication ability on the staff's kob-Efficacy and organizational commitment - the case of public libraries in Seoul. The Institute of Business Management, 37(4), 155-176.
  4. Choi, Min-Kyeong & Lee, Yoo-Ju (2023). The effect of the worker's empowerment on job satisfaction and quality of life in beauty education. The Korean Beauty Management Journa1, 13(2), 134-144.
  5. Hwang, Min-Kyoung (2023). Effects of Pilates Instructors Professionalism and Positive Psychological Capital on Empowerment and Job Satisfaction. Doctoral dissertation, Department of Graduate School of Hanyang University.
  6. Jeong, So-Young (2018). Mediating effect of job satisfaction and self-esteem in the relationship between empowerment and quality of life of the child care teacher for young children with special needs. The Journal of Special Education: Theory and Practice, 19(1), 187-209. https://doi.org/10.19049/JSPED.2018.19.1.09
  7. Jin, Su-Yeon & Park, Cheol-Woo (2021). A study on the effect of boss s communication style on turnover intention: mediating effects of emotional exhaustion. Journal of the Korean Entrepreneurship Society, 16(6), 29-50.
  8. Kim, Jin-Hwan (2008). Scorecard(BSC) communication and firm performance: the role of absorptive capacity, trust, and learning. Korean Accounting Journal, 17(3), 287-321.
  9. Kim, Sang-Soo (2002). A study on motivational language as variables affecting empowerment and moderating effect between individual variables and motivational language. Korea Journal of Business Administration, 15(1), 377-398.
  10. Kim, Se-Jin (2020. November 5). 96% of office workers say, "conversation skills play an important role at work". Datasom. Available: http://www.datasom.co.kr/news/articleView.html?idxno=109736
  11. Kim, Su-Hee, Choi, Ae-Kyung, & Neufeld, Marc (2017). A study on supervisor's communication styles and employee's silence: the mediating role of supervisor trust. Journal of Secretarial Science, 26(2), 175-201.
  12. Kim, Yeong-Hwan (2018). A Study on the Relationship between Leadership Types and Task Behavior, Service Orientation: Focus on the mediated effect of Communication Types. Doctoral dissertation, Department of Graduate School of Kyonggi University.
  13. Lee, Seo-young & Kwon, Sang-jib (2023). The analysis of structural relationships among leaders' communication type, followers' self-Efficacy, job satisfaction, and happiness. Academy of Customer Satisfaction Management, 25(1), 141-158.
  14. Lee, Young-Ju (2019). The Effect of Communication Type Factors of the Hotel Supervisor on the Turnover Intention: Focused on the Moderating Effect of Self-Efficacy and Organizational Support Perception. Doctoral dissertation, Department of Graduate School of Sejong University.
  15. Lee, Yu-Na & Choi, Eun-Young (2021). Effects of work and firm characteristics and perception of overwork on job and life satisfaction among married workers. Journal of Human Ecology, 25(1), 139-156.
  16. Oh, So-yun & Lee, Soo-yong (2017). Analysis of the longitudinal effect of decent jobs, job satisfaction, and life satisfaction of injured workers. Journal of Special Education & Rehabilitation Science, 56(1), 409-435. https://doi.org/10.23944/isers.2017.03.56.1.17
  17. Park, Won-Woo (2001). How a western management concept is transferred to Korea the case of empowerment. Leading Future Agendas of Business & Society, 30(4), 1265-1289.
  18. Phang, Ha-Nam (2000). A study of reciprocal effects between job satisfaction and life satisfaction and their determinants. The Korean Labor Economic Association, 23, 133-154.
  19. Adams, G. A., King, L. A., & King, D. W. (1996). Relationships of job and family involvement, family social support, and work-family conflict with job and life satisfaction. Journal of Applied Psychology, 81, 411-420. https://doi.org/10.1037/0021-9010.81.4.411
  20. Ben-Sira, Z. (1980). Affective and instrumental components in the physician-patient relationship: an additional dimension of interaction theory. Journal of Health and Social Behavior, 21(6), 170-180. https://doi.org/10.2307/2136736
  21. Brown, M., Pitt-Catsouphes, M., McNamara, T. K., & Besen, E. (2014). Returning to the workforce after retiring: a job demands, job control, social support perspective on job satisfaction. The International Journal of Human Resource Management, 25(22), 3113-3133. https://doi.org/10.1080/09585192.2014.919951
  22. Chamberlin, M., Newton, D. W., & LePine, J. A.(2017). A meta analysis of voice and its promotive and prohibitive forms: identification of key associations, distinctions, and future research directions. Personnel Psychology, 70(1), 11-71. https://doi.org/10.1111/peps.12185
  23. Cheung, Y. W., Mok, B., & Cheung, T. (2005), Personal empowerment and life satisfaction among self-help group members in Hong Kong. Small Group Research, 36(3), 354-377. https://doi.org/10.1177/1046496404272510
  24. Conger, J. A. & Kanungo, R. N. (1998). The empowering process: integrating theory and practice. Academy of Management Review, 13, 471-482. https://doi.org/10.5465/amr.1988.4306983
  25. Demirel, H. (2014). An investigation of the relationship between job and life satisfaction among teachers. Procedia-Social and Behavioral Sciences, 116, 4925-4931. https://doi.org/10.1016/j.sbspro.2014.01.1051
  26. Diener, E. (2000). Subjective well-being: the science of happiness and a proposal for a national index. American Psychologist, 55(1), 34-43. https://doi.org/10.1037/0003-066X.55.1.34
  27. Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. The Journal of Marketing, 11-27. https://doi.org/10.1177/002224298705100202
  28. Fornell, C. D. & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and Statistics. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800313
  29. Gibson, C. H. (1991). A concept analysis of empowerment. Journal of Advanced Nursing, 16, 354-361. https://doi.org/10.1111/j.1365-2648.1991.tb01660.x
  30. Giri, V. N. & Pavan Kumar, B. (2010). Assessing the impact of organizational communication on job satisfaction and job performance. Psychological Studies, 55, 137-143. https://doi.org/10.1007/s12646-010-0013-6
  31. Huang, X., Xu, E., Huang, L., & Liu, W. (2018). Nonlinear consequences of promotive and prohibitive voice for managers'responses: the roles of voice frequency and LMX. Journal of Applied Psychology, 103(10), 1101-1120. https://doi.org/10.1037/apl0000326
  32. Jacobsson, L. & Lexell, J. (2013). Life satisfaction 6-15 years after a traumatic brain injury. Journal of Rehabilitation Medicine, 45(10), 1010-1015. https://doi.org/10.2340/16501977-1204
  33. Judge, T. A. & Locke, E. A. (1993). Effect of dysfunctional thought processes on subjective well-being and job satisfaction. Journal of Applied Psychology, 78(3), 475-490. https://doi.org/10.1037/0021-9010.78.3.475
  34. Judge, T. A. & Watanabe, S. (1993). Another look at the job satisfaction-life satisfaction relationship. Journal of Applied Psychology, 78(6), 939-948. https://doi.org/10.1037/0021-9010.78.6.939
  35. Kalisch, R. A. & Knudtson, F. W. (1976). Attachment versus disengagement: a life-span conceptualization. Human Development, 19(3), 171-181. https://doi.org/10.1159/000271527
  36. Laschinger, H. K. S. & Shamian, J. (1994). Staff nurses' and nurse managers' perceptions of job-related empowerment and managerial self-efficacy. The Journal of Nursing Administration, 24(10), 38-47. Available: https://journals.lww.com/jonajournal/citation/1994/10000/staff_nurses__and_nurse_managers__perceptions_of.9.aspx 10000/staff_nurses__and_nurse_managers__perceptions_of.9.aspx
  37. Medley, M. L. (1976). Satisfaction with life among persons sixty-five years and older: a causal model. Journal of Gerontology, 31(4), 448-455. https://doi.org/10.1093/geronj/31.4.448
  38. Mintz-Binder, R. D. (2014). Exploring job satisfaction, role issues, and supervisor support of associate degree nursing program directors. Nursing Education Perspectives, 35(1), 43-48. https://doi.org/10.5480/11-508.1
  39. Myers, D. G. & Deiner, E. (1995). Who is happy?. Psychological Science, 6(1), 10-19. https://doi.org/10.1111/j.1467-9280.1995.tb00298.x
  40. Nicastri, M., Giallini, I., & Ruoppolo, I. (2021). Parent training and communication empowerment of children with cochlear implant. Journal of Early Intervention, 43(2), 117-134. https://doi.org/10.1177/1053815120922908
  41. Norton, R. W. (1978). Foundation of a communicator style construct. Human Communication Research, 4(2), 99-112. https://doi.org/10.1111/j.1468-2958.1978.tb00600.x
  42. Presti, B. L., D'Aloisio, F., & Pluviano, S. (2016). With a little help from my family: a mixed-method study on the outcomes of family support and workload. Europe's Journal of Psychology, 12(4), 584-603. https://doi.org/10.5964/ejop.v12i4.1159
  43. Reece, B. L. & Brandt, R. (2002). Work Force Diversity a New Definition in Effective Human Relations: Personal and Organizational Applications. Boston: Houghton Mifflin. Available: https://cir.nii.ac.jp/crid/1130000794830407424
  44. Robbins S. P. & Judge, T. A. (2013). Organizational Behavior (15th. ed.). Boston: Pearson Education. Available: https://web.spcollege.edu/instructors/uploads/16296897dd/man_3240s1.pdf
  45. Rode, J. C. (2004). Job satisfaction and life satisfaction revisited: a longitudinal test of an integrated model. Human Relations, 57(9), 1205-1230. https://doi.org/10.1177/0018726704047143
  46. Schwepker, C. H. & Hartline, M. D. (2005). Managing the ethical climate of customer-contact service employees. Journal of Service Research, 7(4), 377-397. https://doi.org/10.1177/1094670504273966
  47. Spreitzer, G. M. (1995). Psychological empower in the work place: dimensions measurement. and validation. Academy of Management Journal, 38(5), 1442-1465. https://doi.org/10.1177/1094670504273966
  48. Tang, S. W., Siu, O. L., & Cheung, F. (2014). A study of work-family enrichment among Chiness employees: the mediating role between work support and job satisfaction. Applied Psychology, 63(1), 130-150. https://doi.org/10.1111/j.1464-0597.2012.00519.x
  49. Thomas, K. & Velthouse, B. A. (1990). Cognitive elements of empowerment: an interpretive model of intrinsic task motivation. Academy of Management Review, 15(4), 666-681. https://doi.org/10.5465/amr.1990.4310926