문화기술의 융합 (The Journal of the Convergence on Culture Technology)

  • 제9권5호
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  • Pages.453-462
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  • 2023
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  • 2384-0358(pISSN)
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  • 2384-0366(eISSN)
국제문화기술진흥원 (The International Promotion Agency of Culture Technology)
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학부모가 인식한 유아교사의 갈등관리 유형이 교사에 대한 신뢰와 행동의도에 미치는 영향

The Influences of Conflict Management Styles of Early Childhood Teachers on Trust toward Teachers and Behavioral Intention of Parents

  • 조인상 (화성시어린이문화센터) ;
  • 신승연 (평택대학교 사회복지학과)
  • 투고 : 2023.07.28
  • 심사 : 2023.09.07
  • 발행 : 2023.09.30
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초록

본 연구는 학부모가 인식한 유아교사의 갈등관리 유형이 학부모의 행동의도에 영향을 미치는지, 유아교사의 갈등관리 유형과 학부모의 행동의도 간에서 학부모의 교사에 대한 신뢰가 매개역할을 하는지를 검증하였다. 경기도 남부 소재의 어린이집 학부모를 대상으로 설문조사를 실시하였고, SPSS 26.0을 활용하여 기술통계, 신뢰도 분석, 상관분석을 실시하였으며, AMOS 26.0을 활용하여 구조방정식 분석을 하였다. 그 결과 유아교사의 통합형, 회피형, 타협형 갈등관리는 학부모의 교사에 대한 신뢰에 영향을 미치고, 통합형 갈등관리는 학부모의 행동의도 중 재등록 의도에 영향을 미치는 것으로 나타났다. 또한 유아교사의 갈등관리 유형과 행동의도(재등록의도와 구전의도)의 관계에서 교사의 신뢰는 통합형, 회피형, 타협형 갈등관리에 있어 각각 매개효과를 가지는 것으로 나타났다. 따라서 유아교사의 갈등관리방식과 교사에 대한 신뢰 강화로 인한 학부모의 행동의도를 높이기 위한 실천적, 정책적 함의가 제시되었다.

This study explored the influence of conflict management styles (i.e., Integrating, Considering, Compromising, Dominating, Avoiding) adopted by early childhood teachers to deal with conflict that may arise with parents on parents' behavioral intentions (i.e., re-registration intentions, oral transmission intentions) with the mediating role of parents' trust in teacher on the relationship between conflict management styles and parents' behavioral intentions. The data were collected from 356 parents in southern Gyung-gi-do and data analysis was done through structural equation modeling using AMOS 26.0. The study results show that the Integrating style of teachers was positively related to the parents' intention of re-registration. Trust in teacher was found to have an mediation effect on the Integrating, the Avoiding and the Compromising styles and re-registration intentions and oral transmission intentions of parents respectively. The results imply the importance of conflict management styles and building trust for enhancing the parents' behavioral intentions.

키워드

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