DOI QR코드

DOI QR Code

IMPROVING SOCIAL MEDIA DATA QUALITY FOR EFFECTIVE ANALYTICS: AN EMPIRICAL INVESTIGATION BASED ON E-BDMS

  • B. KARTHICK (Research Scholar, Department of Computer Science, Alagappa University) ;
  • T. MEYYAPPAN (Chairperson of Computational Sciences, Department of Computer Science, Alagappa University)
  • Received : 2023.02.21
  • Accepted : 2023.06.22
  • Published : 2023.09.30

Abstract

Social media platforms have become an integral part of our daily lives, and they generate vast amounts of data that can be analyzed for various purposes. However, the quality of the data obtained from social media is often questionable due to factors such as noise, bias, and incompleteness. Enhancing data quality is crucial to ensure the reliability and validity of the results obtained from such data. This paper proposes an enhanced decision-making framework based on Business Decision Management Systems (BDMS) that addresses these challenges by incorporating a data quality enhancement component. The framework includes a backtracking method to improve plan failures and risk-taking abilities and a steep optimized strategy to enhance training plan and resource management, all of which contribute to improving the quality of the data. We examine the efficacy of the proposed framework through research data, which provides evidence of its ability to increase the level of effectiveness and performance by enhancing data quality. Additionally, we demonstrate the reliability of the proposed framework through simulation analysis, which includes true positive analysis, performance analysis, error analysis, and accuracy analysis. This research contributes to the field of business intelligence by providing a framework that addresses critical data quality challenges faced by organizations in decision-making environments.

Keywords

Acknowledgement

We gratefully acknowledge Department of Computer Science, Alagappa University for providing the resources and support.

References

  1. A. Merono-Cerdan, & P. Soto-Acosta, External web content and its influence on organizational performance, European Journal of Information Systems 16 (2007), 66-80.
  2. S. Stieglitz, L. Dang-Xuan, A. Bruns, & C. Neuberger, Social media analytics: An interdisciplinary approach and its implications for information systems, Business & Information Systems Engineering 6 (2014), 89-96.
  3. S. Stieglitz, M. Mirbabaie, B. Ross, & C. Neuberger, Social media analytics -Challenges in topic discovery, data collection, and data preparation, International Journal of Information Management 39 (2018), 156-168.
  4. M. Abdel-Basset, R. Mohamed, F. Smarandache, & M. Elhoseny, A new decision-making model based on plithogenic set for supplier selection, CMC 66 (2021), 2751-2769.
  5. Y. Duan, J.S. Edwards, & Y.K. Dwivedi, Artificial intelligence for decision making in the era of Big Data - Evolution, challenges and research agenda, International Journal of Information Management 48 (2019), 63-71.
  6. M. Kim, & Y. Kim, Determinants of customer engagement in electronic word-of-mouth (eWOM) in the social networking site, Journal of Marketing Communications 22 (2016), 144-162.
  7. Y. Duan, J.S. Edwards, & Y.K. Dwivedi, Artificial intelligence for decision making in the era of Big Data - Evolution, challenges and research agenda, International Journal of Information Management 48 (2019), 63-71.
  8. I. Lee, Social media analytics for enterprises: Typology, methods, and processes, Business Horizons 61 (2018), 199-210.
  9. A. Ferraris, A. Mazzoleni, A. Devalle, & J. Couturier, Big data analytics capabilities and knowledge management: Impact on firm performance, Management Decision 57 (2019), 1923-1936.
  10. B.A.D.Z.I.U.N. Oksana, The role of social media in various travel decision-making stages, Journal of Social Sciences and Humanities Research 8 (2020), 37-44.
  11. S.A. Salloum, M. Al-Emran, A.A. Monem, & K. Shaalan, A survey of text mining in social media: Facebook and Twitter perspectives, Advances in Science, Technology and Engineering Systems Journal 2 (2017), 127-133.
  12. J.R. Ragini, P.R. Anand, & V. Bhaskar, Big data analytics for disaster response and recovery through sentiment analysis, International Journal of Information Management, 42 (2018), 13-24.
  13. M.N.K. Saunders, Choosing research participants, In G. Symons (Ed.), The Practice of Qualitative Organizational Research: Core Methods and Current Challenges, pp. 37-55, London, Sage, 2012.
  14. S. Stieglitz, M. Mirbabaie, B. Ross, & C. Neuberger, Social media analytics-Challenges in topic discovery, data collection, and data preparation, International Journal of Information Management 39 (2018), 156-168.
  15. Y. Dong, G. Zhang, W.C. Hong, & Y. Xu, Consensus models for AHP group decision making under row geometric mean prioritization method, Decision Support Systems 49 (2010), 281-289. doi: 10.1016/j.dss.2010.03.003
  16. K.J. Trainor, M.T. Krush, & R. Agnihotri, Effects of relational proclivity and marketing intelligence on new product development, Marketing Intelligence & Planning 31 (2013), 788-806. doi: 10.1108/MIP-02-2013-0028
  17. J.I. Pel'aez, & J.M. Dona, Majority additive-ordered weighting averaging: A new neat ordered weighting averaging operator based on the majority process, International Journal of Intelligent Systems 18 (2003), 469-481. doi: 10.1002/int.10096
  18. E. Cambria, B. Schuller, Y. Xia, & C. Havasi, New avenues in opinion mining and sentiment analysis, IEEE Intelligent Systems 28 (2013), 15-21. doi: 10.1109/MIS.2013.30
  19. M. Chau, & H. Chen, Research feature-Comparison of three vertical search spiders, Computer 36 (2003), 56-62. doi: 10.1109/MC.2003.1198237
  20. A. Perez-Mart'in, A. Perez-Torregrosa, & M. Vaca, Big data techniques to measure credit banking risk in home equity loans, Journal of Business Research 89 (2018), 448-454.
  21. G. Wang, & J. Ma, Study of corporate credit risk prediction based on integrating boosting and random subspace, Expert Systems with Applications 38 (2011), 13871-13878.