디지털융복합연구 (Journal of Digital Convergence)

  • 제21권1호
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  • Pages.1-7
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  • 2023
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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관광서비스시스템 변화에 따른 시간 빈곤감이 관광의 질에 미치는 영향에 관한 탐색적 고찰

An Exploratory Study on the Effect of Time Poverty on the Quality of Tourism due to Changes in the Tourism Service System

  • 이웅규 (백석대학교 관광학부 ) ;
  • 김용완 (남부대학교 호텔조리학과)
  • 투고 : 2023.05.22
  • 심사 : 2023.07.20
  • 발행 : 2023.07.28
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초록

본 연구는 최근 급속한 관광서비스시스템이 변화하여 관광객이 겪는 시간 빈곤감이 관광의 질에 미치는 영향을 탐색적으로 고찰하였다. 최근 '시간 빈곤감(time poverty)'에 우울하다는 호소가 많다. 예를 들면 시간 빈곤의 느낌이 삶의 만족감, 긍정성, 그리고 마음 건강에 부정적 영향을 준다는 연구결과가 있다. 더불어 창의성, 업무 능력, 그리고 인간관계의 질마저 떨어뜨린다는 결과도 있다. 이러한 관점에서 본 연구는 관광서비스시스템 변화에 따른 시간 빈곤감이 관광객의 만족도를 떨어뜨려 관광의 질(Quality)에까지 영향을 미치는 것에 집중하여 문헌 고찰을 하였다. 그 결과, 관광객의 소득수준에 따른 시간 빈곤감 및 이와 관련한 관광의 질 향상 정책을 시행하기 위해서는 소득계층별로 나누어 정부정책과 사업을 세밀하게 기획하고 고려할 필요가 있음을 확인하였다. 이를 통해 정부가 추진하는 근로자의 휴가지원정책에 다양한 시사점을 제공하였다.

This study exploratoryly examines the effect of time poverty experienced by tourists on the quality of tourism due to the recent rapid change in the tourism service system. Due to various reasons, the process of consuming considerable time and energy of the mind along with anxiety, tension, and anxiety caused by the sense of time poverty experienced by tourists occurs. As a result, time poverty comes and the quality of tourism decreases. On the other hand, the factor of trust in the change of the tourism service system is also an important axis for satisfaction, but if a problem occurs in efficiency related to time, satisfaction with the tourism service may decrease. From this point of view, this study conducted a literature review focusing on the fact that time poverty due to changes in the tourism service system reduces the satisfaction of tourists and even affects the quality of tourism. Through this, various implications were provided for the government's policy to support workers' leave.

키워드

참고문헌

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