Journal of the Korean Society for Aviation and Aeronautics (한국항공운항학회지)

The Korean Society for Aviation and Aeronautics (한국항공운항학회)
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A Study on the Factors Influencing the Intention to Use Bio Pass at Airports through Innovation Resistance

혁신저항을 매개로 공항에서 바이오 패스의 사용의도에 영향을 미치는 요인분석

  • 박성훈 (한국항공대학교 일반대학원 항공경영학과) ;
  • 박진우 (한국항공대학교 경영학부)
  • Received : 2023.03.27
  • Accepted : 2023.04.13
  • Published : 2023.06.30
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Abstract

In the era of the 4th industrial revolution, airports around the world are rapidly pushing for smart airports. One ID service based on biometric technology to eliminate congestion and improve airport operation efficiency is one of them. In particular, biopass, which allows you to use the entire journey with one single token without an ID card or boarding pass from arrival at the airport to boarding an aircraft, is emerging as an important technology for smart airports. This study conducted an empirical analysis to identify factors that affect the intention to use in two aspects: the acceptance, and rejection of bio-pass by combining UTAUT and the innovative resistance model. As a result of the study, it was found that the relative advantages and compatibility had a positive effect on the intention to use, and the perceived risk had a negative effect on the intention to use through innovation resistance. This suggests that infrastructure expansion and usage expansion are needed to use time more efficiently at airports, and that the government, airlines, and airport operators need to cooperate to strengthen the security system to relieve users' psychological anxiety.

Keywords

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