과제정보
이 논문은 2020년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임 (NRF-2020S1A5B8103855).
참고문헌
- Ahn, B., Yoon, S., Kim, H., and Kim, K. (2014), Development of Hospital Informative Application to Increase Convenience for Hospital Visitors, Journal of the Korean Society of Imaging Informatics in Medicine, 20(1), pp. 27-32.
- An, J. (2015), The Effects of Service Design Quality Factors and Availability on User Satisfaction, Journal of Service Research and Studies, Vol.5, No.2, pp. 55-76.
- Bagozzi, R.P., Yi, Y., and Phillips, L.W. (1991), Assessing Construct Validity in Organizational Research, Administrative Science Quarterly, Vol.36, No.3, pp. 421-458. https://doi.org/10.2307/2393203
- Bhattacherjee, A. (2001), Understanding Information Systems Continuance: An Expectation-Confirmation Model, MIS Quarterly, 25(3), pp. 51-370.
- Byun, J.K. (2022), In the era of medical treatment with apps, the patient's voice is nowhere to be found, SisaIN, https://www.sisain.co.kr/news/articleView.html?idxno=48237.
- Chang, Y.P. and Zhu, D.H. (2012), The Role of Perceived Social Capital and Flow Experience in Building Users' Continuance Intention to Social Networking Sites in China, Computers in Human Behavior, 28(3), pp. 995-1001. https://doi.org/10.1016/j.chb.2012.01.001
- Chen, C.W. (2010), Impact of Quality Antecedents on Taxpayer Satisfaction with Online Tax-Filing Systems? An Empirical Study, Information and Management, Vol.47, No.5-6, pp. 308-315. https://doi.org/10.1016/j.im.2010.06.005
- Choeh, J. and Jo, H. (2015), Impact of IS Success Factors, Redundancy and Perceived Storage on Removing Behavior in the Context of Smartphone Application, The e-Business Studies, 16(4), pp. 67-82. https://doi.org/10.15719/GEBA.16.4.201508.67
- Choi, S. (2013), Determinants of User Perceived Value and Its Influence on the Usage of Smartphonebased Mobile Commerce: Focusing on Service Ubiquity and User Control, The Journal of Society for e-Business Studies, 18(4), pp. 273-299. https://doi.org/10.7838/jsebs.2013.18.4.273
- De Wulf, K., Schillewaert, N., Muylle, S., and Rangarajan, D. (2006), The Role of Pleasure in Web Site Success, Information and Management, 43(4), pp. 434-446. https://doi.org/10.1016/j.im.2005.10.005
- DeLone, W.H. and McLean, E.R. (1992), Information Systems Success: The Quest for the Dependent Variable, Information Systems Research, 3(1), pp. 60-95. https://doi.org/10.1287/isre.3.1.60
- Fornell, C. and Larcker, D.F. (1981), Structural Equation Model with Unobservable Variables and Measurement Error: Algebra and Statistics, Journal of Marketing Research, 18(3), 1981, pp. 382-388. https://doi.org/10.1177/002224378101800313
- Fornell, C., Johnson, M.D., Anderson, E. W., Cha, J., and Bryant, B.E. (1996), The American Customer Satisfaction Index: Nature, Purpose, and Findings, Journal of Marketing, 60(4), pp. 7-18. https://doi.org/10.1177/002224299606000403
- Gorla, N., Somers, T.M., and Wong, B. (2010), Organizational Impact of System Quality, Information Quality, and Service Quality, The Journal of Strategic Information Systems, 19(3), pp. 207-228. https://doi.org/10.5859/KAIS.2010.19.4.207
- Hair, J.F., Black, W.C., Babin, B.J., and Anderson, R. E. (2009), Multi variate Data Analysis, 7th Edition. London: Prentice Hall.
- Han, G., Nah, S., Kim, D., Sung, Y., and Ryu, H. (2017), Design of Mobile Application User Interface for Patients with Rheumatoid Arthritis, Proceedings of HCI Korea 2017, pp. 482-485.
- Hariguna, T., Lai, M.T., Hung, C.W., and Chen, S.C. (2017), Understanding Information System Quality on Public E-Government Service Intention: An Empirical Study, International Journal of Innovation and Sustainable Development, 11(2-3), pp. 271-290. https://doi.org/10.1504/IJISD.2017.083290
- Hoehle, H. and Venkatesh, V. (2015), Mobile Application Usability: Conceptualization and Instrument Development, MIS Quarterly, 39(2), pp.435-472. https://doi.org/10.25300/MISQ/2015/39.2.08
- Hong, S., Thong, J.Y., and Tam, K. Y.(2006), Understanding Continued Information Technology Usage Behavior: A Comparison of Three Models in the Context of Mobile Internet, Decision Support Systems, 42(3), pp. 1819-1834.
- Hwangbo, C., Chung, K.S., and Noh, M.J. (2016), An Empirical Study on Relationships between Characteristics of Mobile Payment Services and Continuance Intention, Korean Business Education Review, 31(4), pp. 591-615.
- Jang, K. and Kim, K. (2008), A Study on Factors Affecting the Continued Usage Intention of Ubiquitous Services, The Journal of Information Systems, 17(3), pp. 175-204. https://doi.org/10.5859/KAIS.2008.17.3.175
- Jeong, Y., Park, C., Park, J., Kim, H., and Jun, E. (2014), Developing a Mobile Application for Asthma Management and User Test, Journal of Korea Multimedia Society, 17(1), pp. 94-103. https://doi.org/10.9717/kmms.2014.17.1.094
- Kang, S. (2022), Medical community prepares for unconventional care, drug delivery-platforms are an alternative, Daily Pharm, http://www.dailypharm.com/Users/News/NewsView.html?ID=295344.
- Kim G., Byun, G., and Yang, J. (2011), A Study on the Effect of Easiness to Use the Food Service Related Application of Smart Phone on Intentions of Use: Focused on the Mediation Effect of Familarity and Usefulness, Korean Journal of Hospitality and Tourism, 20(6), pp. 61-81.
- Kim, J.T. and Choi, D.Y. (2022), The Effect of Support Quality of Chatbot Services on User Satisfaction, Loyalty and Continued Use Intention: Focusing on the Moderating Effect of Social Presence, Journal of Service Research and Studies, 12(4), pp. 106-124. https://doi.org/10.18807/JSRS.2022.12.4.106
- Kim, S. and Kim, C. (2018), A Study on the Continuous Usage Intention of Easy Payment Applying Technology Readiness and Expectation-Confirmation Model, Journal of Business Research, 33(3), pp. 51-72. https://doi.org/10.22903/JBR.2018.33.3.51
- Kim, J. (2020), "Two to three cases a month"...ineffective hospital app e-prescriptions, Daily Farm, http://www.dailypharm.com/Users/News/Ne wsView.html?ID=266901.
- Lee, J.B., Kim, J.H., Bok, J.H., and Woo, H. (2020), Quality Analysis of Smart Application Contents for the Convenience of Care and Hospital Access, Korean Journal of Hospital Management, 25(1), pp. 1-12.
- Lee, I. and Kim, S. (2019), Empirical Analyses of the Factors Influencing on the Intention to Use Smart Home Services, Journal of Service Research and Studies, 9(2), pp. 55-76. https://doi.org/10.18807/JSRS.2019.9.2.055
- Lee, J. (2020), A Study on the Prediction of OTT Service Continuance Intention by Integrating Extended Expectation-Confirmation Model and Information System Success Model, Doctoral Dissertation, Chung-Ang University.
- Lee, M.C. (2010), Explaining and Predicting Users' Continuance Intention Toward E-Learning: An Extension of the Expectation-Confirmation Model, Computers and Education, 54(2), pp. 506-516. https://doi.org/10.1016/j.compedu.2009.09.002
- Lee, O., Kim, H., and Lee, S. (2019), The Influence of Relational Benefits of Kiosk on Perceived Usefulness, Confirmation, Attitude and Continuance Usage Intention, Korean Journal of Hospitality and Tourism, 28(5), pp. 73-88.
- Lee, S. and Kang, M. (2016), Factors Affecting Word-of-Mouth Intention of O2O: Focusing on the Mediating Effect on the User Satisfaction and Continued Use Intention and the Moderating Effects by Gender, Korean Corporation Management Review, 65(1), pp. 155-190.
- Lien, C.H., Cao, Y., and Zhou, X. (2017), Service Quality, Satisfaction, Stickiness, and Usage Intentions: An Exploratory Evaluation in the Context of WeChat Services, Computers in Human Behavior, 68, pp. 403-410. https://doi.org/10.1016/j.chb.2016.11.061
- Lin, C.S., Wu, S., and Tsai, R.J. (2005), Integrating Perceived Playfulness into Expectation-Confirmation Model for Web Portal Context, Information and Management, 42(5), pp. 683-693.
- Lin, H.F. (2007), The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-Commerce Context, Total Quality Management and Business Excellence, 18(4), pp.363-378. https://doi.org/10.1080/14783360701231302
- Oliver, R.L. (1980), A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions, Journal of Marketing Research, 17(4), pp. 460-469.
- Park, M., Jun, J., and Park, H. (2017), Understanding Mobile Payment Service Continuous Use Intention: An Expectation-Confirmation Model and Inertia, Quality Innovation Prosperity, 21(3), 2017, pp.78-94. https://doi.org/10.12776/qip.v21i3.983
- Park, S. and Cho, N. (2021), The Effect of Hospital Mobile App Service Quality on Consumer Satisfaction, Involvement, and Reuse Intention, Korean Journal of Hospital Management, 26(1), pp. 1-16.
- Pitt, L.F., Watson, R. T. and Kavan, C. B. (1995), Service Quality: A Measure of Information Systems Effectiveness, MIS Quarterly, 19(2), pp. 173-187.
- Roca, J.C., Chiu, C. M.0, and Martinez, F.J. (2006), Understanding e-Learning Continuance Intention: An Extension of the Technology Acceptance Model, International Journal of Human-Computer Studies, 64(8), pp. 683-696.
- Seddon, P.B. (1997), A Respecification and Extension of The DeLone and McLean Model of IS Success, Information Systems Research, 8(3), pp. 240-253.
- Seol, S. (2012), Study on Success Factors of Smartphone-Based Mobile Banking: Using DeLone & McLean's Information System Success Model, Pohang University of Science and Technology Graduate School Master's Thesis.
- Sim, Y., Seo, Y., Kim, J., Kim, S. and Sung, D. (2012), Factors Related to the Intent to Use the Medical Application (M-APP) of Smart Phone of Hospital Nurses, Korean Journal of Health Policy and Administration, 22(2), pp.249-262. https://doi.org/10.4332/KJHPA.2012.22.2.249
- Spreng, R.A. and Chiou, J.S. (2002), A Cross Cultural Assessment of the Satisfaction Formation Process, European Journal of Marketing, 36(2), pp. 829-839. https://doi.org/10.1108/03090560210430827
- Venkatesh, V. and Davis, F.D. (2000), A Theoretical Extension of The Technology Acceptance Model: Four Longitudinal Field Studies, Management Science, 46(2), pp. 186-204. https://doi.org/10.1287/mnsc.46.2.186.11926
- Wiseapp (2022), 161% increase in users of contactless healthcare app in one month, Platinum, https://platum.kr/archives/182383.
- Woo, Y. (2020), Mobile hospital app use doubles as COVID-19 spreads, Seoul Economic Daily, https://www.sedaily.com/NewsView/1Z1MY5319J.