Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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Implementation of a KPI Focused e-QMS: A Case Study in the Aerospace & Defense Industry

KPI 중심의 e-QMS 구현: 우주항공 및 방위 산업 사례 연구

  • Jae Young Shin (Graduate School of Management of Technology, Sungkyunkwan University) ;
  • Wan Seon Shin (College of System Management Engineering, Sungkyunkwan University)
  • 신재영 (성균관대학교 기술경영전문대학원) ;
  • 신완선 (성균관대학교 시스템경영공학과)
  • Received : 2023.03.05
  • Accepted : 2023.03.07
  • Published : 2023.03.31
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Abstract

Purpose: The purpose of this paper is to design an integrated informatization system that can manage quality & KPI by integrating management systems in the aerospace and defense industry, and study the effect on KPI when applied to related companies. Methods: The 7 management systems required for integration in the AS&D industry were studied, and an empirical analysis was conducted for H company in South Korea for the application of e-QMS integrated informatization & KPI system based on security environment and open quality. Results: The results of this study were analyzed to have an effect on the improvement of customer satisfaction and the positive improvement of quality failure cost in the aerospace and defense industry. And it was analyzed that it works to continuously comply with ethical management and environmental laws and prevent safety accidents. Conclusion: The greatest significance of this study is that it attempted to build an e-QMS integrated system in the aerospace and defense industry. Considering that the case of integrated management system and integrated operation of KPI in related industries has not been introduced in the existing literature, the results of this study will be shared as a meaningful preceding study in the era of digital quality information. In addition, the fact that the open-quality quality innovation methodology emphasizing measurement(M), tracking(T), and connection(C) was actually applied in an AS&D company and its effectiveness was objectively proven. It is expected that it will be a good paper for follow-up research.

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References

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