Korea Journal of Hospital Management (한국병원경영학회지)

Korean Society of Hospital Management (한국병원경영학회)
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Factors Affecting the Reuse of Non-face-to-face Treatment by Non-face-to-face Treatment Patients in Tertiary General Hospital

상급종합병원 비대면 진료 재이용에 영향을 미치는 요인

  • Sun-Young Min ( Department of Healthcare Management, Graduate School of Public Health, Yonsei University) ;
  • Tae Hyun Kim ( Department of Healthcare Management, Graduate School of Public Health, Yonsei University) ;
  • Sang Gyu Lee ( Department of Healthcare Management, Graduate School of Public Health, Yonsei University) ;
  • Suk-Yong Jang ( Department of Healthcare Management, Graduate School of Public Health, Yonsei University)
  • 민선영 (연세대학교 보건대학원 의료경영학과) ;
  • 김태현 (연세대학교 보건대학원 의료경영학과) ;
  • 이상규 (연세대학교 보건대학원 의료경영학과) ;
  • 장석용 (연세대학교 보건대학원 의료경영학과)
  • Received : 2023.08.23
  • Accepted : 2023.11.16
  • Published : 2023.12.30
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Abstract

Purposes: The purpose of this study is to identify and analyze the factors that affect patients reusing non-face-to-face treatments at tertiary general hospitals. Methodology: We retrospectively analyzed a patient's reuse of non-face-to-face treatment from February 1, 2020, to December 31, 2021, at a tertiary general hospital in Seoul within one year of the first non-face-to-face treatment. A frequency analysis was conducted to identify the study subjects' demographic characteristics, treatment type characteristics, disease characteristics, and hospital use type characteristics. Also, across-analysis was conducted to verify the difference in non-face-to-face treatment reuse according to the characteristics a multiple logistic regression analysis was conducted to identify the factors affecting the reuse of non-face-to-face treatment by non-face-to-face treatment patients. Findings: The results of this study can be interpreted as indicating that the following groups are more likely tore use the non-face-to-face treatment: women, children, the elderly, Patients living far from the hospital, psychiatric patients, pediatric patients, medical benefits recipients, chronic patients, patients with mobility difficulties, and patients with high loyalty to hospitals. Practical Implications: When developing a non-face-to-face treatment system in the future, based on the results of this study, it is possible to target patients who prefer non-face-to-face treatment. And this study will be research material for vitalizing non-face-to-face treatment. In addition, the activation of the non-face-to-face treatment system will be an effective means for improving the quality of medical services and generating profits in hospitals in the future.

Keywords

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