Asia pacific journal of information systems

The Korea Society of Management Information Systems (한국경영정보학회)
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Determinants of Satisfaction in the Usage of Healthcare Information Systems by Hospital Workers in Hyderabad, India: Neural Network and SEM Approach

  • Received : 2023.03.25
  • Accepted : 2023.08.25
  • Published : 2023.12.31
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Abstract

This study focuses on the adoption of Healthcare Information System (HIS) in India's healthcare services, which has led to an increased use of HIS software for managing patient information in hospitals. The study aims to evaluate the factors that influence hospital workers' satisfaction with HIS usage and its impact on their intention to continue in the use of HIS. Primary data was collected through a survey questionnaire from 265 hospital workers. A new framework was developed, and Structural Equation Modeling (SEM) was used for analysis. Sensitivity analysis was also conducted on demographic data using an Artificial Neural Network (ANN) approach. The results indicated that all hypotheses were significant (p < 0.05). Effort expectancy was the most significant factor influencing hospital workers' satisfaction (p < 0.01). Sensitivity analysis showed that education (Model-A) and experience in use of HIS (Model-B) were the most important factors. The study contributes by proposing a new theoretical framework and extending the previous research on HIS usage satisfaction. Overall, the study highlights the importance of easiness and usefulness in predicting HIS usage satisfaction.

Keywords

Acknowledgement

Mr. Surya Neeragatti is the recipient of the Indian Council for Social Sciences Research (ICSSR) doctoral fellowship with grant no RFD/2021-22/SC/MGT/12/dated 17th December, 2021. Dr. Ranjit Kumar Dehury acknowledges financial support to UoH-IoE by the University of Hyderabad through the Institute of Eminence Project, Ministry of Education (Government of India) grant no. (F11/9/2019-U3(A)). However, the grant agencies have no role in designing and conduct of the study by the researchers.

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