The Journal of the Korea institute of electronic communication sciences (한국전자통신학회논문지)

Korea Institute of Electronic Communication Science (한국전자통신학회)
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Reinforcement of IS Voice Behavior within the Organization: A Perspective on Mitigating Role Stress Through Organization Justice and Individual Social-identity

조직 내부의 정보보안 제언 행동 강화: 조직 공정성과 개인의 사회적 정체성을 통한 업무 스트레스 감소 관점

  • Hwang, In-Ho (College of General Education, Kookmin University)
  • Received : 2022.06.14
  • Accepted : 2022.08.17
  • Published : 2022.08.31
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Abstract

As information security(IS) is recognized as an organization's core value, organizations are making efforts to adopt strict IS policies and technologies. However, strict IS policies can cause negative behavior for employees of organizations who need to apply IS to their work. This study confirms that IS can express the role stress of employees, and suggests a way to mitigate the IS role stress. Specifically, we confirm that organization justice and individual social identity can reduce IS role stress, which reduces IS voice behavior. In the study, we surveyed workers of organizations that applied IS policies to their work and obtained 318 samples. Also, we tested the hypothesis by applying the structural equation model. As a result, IS organization justice increased IS voice behavior through social identity and partially reduced IS voice behavior by mitigating IS role stress. In addition, social identity moderated the relationship between IS role stress and IS voice behavior. This study suggests strategies for achieving internal IS goals by suggesting conditions for mitigating IS role stress from an organizational and individual perspective.

정보보안이 조직의 핵심 가치로 인식되면서, 조직들은 높은 수준의 정보보안 정책 및 기술 도입 등의 활동을 수행하고 있다. 하지만, 정보보안을 업무에 적용해야 하는 조직원에게 엄격한 정보보안 정책은 오히려 부정적 영향을 줄 수 있다. 본 연구는 정보보안이 조직원의 업무 스트레스를 발현시킬 수 있음을 확인하고, 스트레스를 완화하는 방안을 제시하고자 한다. 세부적으로, 조직의 정보보안 조직 공정성과 개인의 사회적 정체성이 제언 행동에 부정적 영향을 주는 업무 스트레스를 감소시킬 수 있음을 확인한다. 연구는 정보보안 규정 및 정책을 과업에 적용한 조직의 근로자들에게 설문하였으며, 318개의 표본을 확보하였다. 그리고, 연구는 구조방정식 모형을 적용하여 가설을 검증하였다. 가설 검증 결과, 정보보안 조직 공정성이 사회적 정체성을 통해 제언 행동을 높였으며, 조직 공정성이 업무 스트레스를 완화하여 부분적으로 제언 행동을 감소시켰다. 또한, 사회적 정체성이 업무 스트레스와 제언 행동 간의 관계를 조절하였다. 본 연구는 조직 및 개인 차원의 업무 스트레스 완화 조건을 제시함으로써, 조직 내부의 정보보안 목표 달성을 위한 전략적 시사점을 제공한다.

Keywords

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