Journal of Yeungnam Medical Science

Yeungnam University College of Medicine, Yeungnam University Institute Medical Science (영남대 의대 학술지 편집위원회)
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User perception of medical service robots in hospital wards: a cross-sectional study

  • Lee, Jung Hwan (Department of Neurosurgery and Medical Research Institute, Pusan National University Hospital) ;
  • Lee, Jae Meen (Department of Neurosurgery and Medical Research Institute, Pusan National University Hospital) ;
  • Hwang, Jaehyun (Department of Neurosurgery and Medical Research Institute, Pusan National University Hospital) ;
  • Park, Joo Young (Department of Neurosurgery and Medical Research Institute, Pusan National University Hospital) ;
  • Kim, Mijeong (Department of Neurosurgery and Medical Research Institute, Pusan National University Hospital) ;
  • Kim, Dong Hwan (Department of Neurosurgery and Medical Research Institute, Pusan National University Hospital) ;
  • Lee, Jae Il (Department of Neurosurgery and Medical Research Institute, Pusan National University Hospital) ;
  • Nam, Kyoung Hyup (Department of Neurosurgery and Medical Research Institute, Pusan National University Hospital) ;
  • Han, In Ho (Department of Neurosurgery and Medical Research Institute, Pusan National University Hospital)
  • Received : 2021.07.19
  • Accepted : 2021.08.21
  • Published : 2022.04.30
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Abstract

Background: Recently, there have been various developments in medical service robots (MSRs). However, few studies have examined the perceptions of those who use it. The purpose of this study is to identify user perceptions of MSRs. Methods: We conducted a survey of 320 patients, doctors, and nurses. The contents of the survey were organized as follows: external appearances, perceptions, expected utilization, possible safety accidents, and awareness of their responsibilities. Statistical analyses were performed using t-test, chi-square test, and analysis of variance. Results: The most preferred appearance was the animal type, with a screen. The overall average score of positive questions was 3.64±0.98 of 5 points and that of negative questions was 3.24±0.99. Thus, the results revealed that the participants had positive perceptions of MSR. The overall average of all expected utilization was 4.05±0.84. The most expected utilization was to guide hospital facilities. The most worrisome accident was exposure to personal information. Moreover, participants thought that the overall responsibility of the robot user (hospital) was greater than that of the robot manufacturer in the case of safety accidents. Conclusion: The perceptions of MSRs used in hospital wards were positive, and the overall expected utilization was high. It is necessary to recognize safety accidents for such robots, and sufficient attention is required when developing and manufacturing robots.

Keywords

Acknowledgement

This work was supported by the Technology Innovation Program of the Ministry of Trade, Industry & Energy (MOTIE), funded by the South Korea government (grant number 20000515).

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