DOI QR코드

DOI QR Code

A Study on Aviation Oversight System Quality Management Improvement

국내 항공안전감독 품질 향상을 위한 개선방안 연구

  • 남승주 (한국안전기술원 항공기술본부) ;
  • 황유신 (한국안전기술원 항공기술본부) ;
  • 변해윤 (한국항공대학교 항공우주법학과) ;
  • 송운경 (한국항공대학교 경영학부)
  • Received : 2022.03.11
  • Accepted : 2022.04.25
  • Published : 2022.06.30

Abstract

This paper analyzes quality management of aviation safety services in Korea and proposes practical implications for improvement. We look into how quality management is conducted in the Korean aviation industry and confirm aviation authority's efforts for a quality management system. We also compare and analyze international standard ISO 9001 and aviation safety oversight system quality management cases of International Civil Aviation Organization (ICAO) and U.S. Federal Aviation Administration (FAA) with a Korean case. Results find the difference in defining the scope of ISO 9001 management between ICAO/FAA and the Korean authority which causes unnecessary misunderstanding in oversight perception. The Korean aviation authority strives to provide a high level of safety oversight services by educating aviation safety inspectors as well as establishing a quality management system. We believe that our proposals can help Korean aviation safety oversight system secure objective credibility and seek a safe growth and development of the aviation industry.

Keywords

Acknowledgement

본 논문은 국토교통과학기술진흥원의 지원(과제번호: 22ACTP-B147766-05)으로 수행되었습니다.

References

  1. Lee, C., "A study on mandatory insurance for aircraft operators", The Korean Journal of Air & Space Law and Policy, 33(2), 2018, pp.183-199.
  2. Nam, S., Park, Y. R., Kwon, S. W., Hwang, Y. S., and Yoon, H. "A study on application of risk based aviation safety oversight approach for approved maintenance organization system", Journal of Aerospace System Engineering, 15(5), 2021, pp.50-59. https://doi.org/10.20910/JASE.2021.15.5.50
  3. Incheon International Airport, "Acquired international certification for the first airport service in the world", Incheon International Airport Corporation, 2021, https://airport.kr/co_cnt/ko/cyberpr/awards/isocer/isocer.do
  4. Boeing, "Adopting common ways of working strengthens Boeing competitiveness", 2005, https://www.boeing.com/news/frontiers/archive/2005/july/i_ids2.html
  5. ICAO, "State Safety Programme Introduction", ICAO, 2014.
  6. Yang. D, S., "A study on total quality management in local government", Korean Comparative Government Review, 5(1), 2001, pp. 87-106.
  7. ICAO, "Welcome to the USOAP Continuous Monitoring Approach (CMA) website", ICAO, 2006, https://www.icao.int/safety/cmaforum/Pages/default.aspx
  8. Ministry of Land, Infrastructure and Transport (MOLIT), "International certification of 'Aviation safety administration too'", (MOLIT), 2012, http://www.molit.go.kr/USR/NEWS/m_71/dtl.jsp?lcmspage=23&id=95071484
  9. Yu, G., and Kim, U., "A study on policy improvement on aviation safety regulations", The Korean Journal of Air and Space Law, 12, 2000, pp.210-245.
  10. Park, M., "Analysis of reliability and validity on ISO 9001 Core QMS requirements", Tax Accounting Research, 28, 2011, pp.47-65. https://doi.org/10.35349/tar.2011..28.003
  11. Yoon, J., "A quality management model contingent to R&D characteristics", Journal of the Korean Institute of Industrial Engineers, 43(2), 2017, pp.90-99. https://doi.org/10.7232/JKIIE.2017.43.2.090
  12. Lee, W. J., "A discourse of quality governance", The Journal of Social Sciences, 20, 2005a, pp.1-19. https://doi.org/10.1080/09718923.2009.11892715
  13. Lee, W. J., "A study on the continuous drive to adopt ISO certification in the public sector: Lessons from four local governments", The Korea Local Administration Review, 19(2), 2005b, pp.125-154.
  14. Kim, M. K., and Kim, Y. H., "Performance factors of public service quality management in local government", The Journal of Social Sciences, 19, 2004, pp.1-18. https://doi.org/10.1080/09718923.2009.11892684
  15. Rha, J, Y., "Analyzing the causal relationship between qualities, satisfaction, and trust in public services: An intermediary customer perspective", Journal of Korean Society for Quality Management, 33(3), 2010, pp.378-390.
  16. Korean Intellectual Property Office, "A Study on Application of ISO 9001 Quality Management System for Improving the Quality Management of Examination", Korean Intellectual Property Office, 2014.
  17. Lee, W., K., "Study on integrated operation of QMS and SMS: Focus on safety risk management", Journal of Civil Aviation Promotion, 64, 2016, pp.49-60.
  18. Yoon, M. G., and Cho, D. H., "An analysis on the ecosystems of the aviation industry in Korea", Journal of the Aviation Management Society of Korea, 18(6), 2020, pp.3-21. https://doi.org/10.30529/AMSOK.2020.18.6.001
  19. Tomic, B., Spasojevic-Brkic, V., and Klarin, M., "Quality management system for the aerospace industry", Journal of Engineering Management and Competitiveness, 2(1), 2012, pp.11-15. https://doi.org/10.5937/jemc1201011t
  20. Jung, S. H., "A study on the integration of quality management and product safety management system based on international standards", Journal of Korean Society of Industrial and Systems Engineering, 44(2), 2021, pp.124-131. https://doi.org/10.11627/jkise.2021.44.2.124
  21. Chong, H., R., Hong, S., H., Lee., M., and Kwon, H., M., "Quality strategy in the age of the 4th industrial revolution by technological evolution", Journal of Korean Society for Quality Management, 46(3), 2018, pp.493-496.
  22. MOLIT "Aviation Safety Act", MOLIT, 2021.
  23. Noh, C., and Kim, K., "A study on the improvement for the service quality of airport security screening system: Based on the X-ray screening", Journal of the Aviation Management Society of Korea, 19(3), 2021, pp.21-44. https://doi.org/10.30529/AMSOK.2021.19.3.002
  24. Nam, S., and Lee, H. C., "Airline passenger characterizations using LDA Topic modeling", Korean Management Science Review, 36(3), 2019, pp.67-85. https://doi.org/10.7737/kmsr.2019.36.3.067
  25. Nam, S., Ha, C., and Lee, H. C., "Redesigningin-flight service with service blueprint based on text analysis", Sustainability, 10(12), 2018, pp.1-21. https://doi.org/10.3390/su10020001
  26. Kang, D. W., "Analysis of improvement effects for flight training quality", Journal of the Korean Society for Aviation and Aeronautics, 28(4), 2020, pp.82-88. https://doi.org/10.12985/ksaa.2020.28.4.082
  27. Choi, S., and Kim, C., "The study in improving quality of aircraft maintenance recurrent training using e-Learning", Journal of the Korean Society for Aviation and Aeronautics, 27(1), 2019, pp.34-42. https://doi.org/10.12985/KSAA.2019.27.1.034
  28. MOLIT, "Aviation Safety Oversight", MOLIT, 2010, https://www.molit.go.kr/USR/policyData/m_34681/dtl?id=289
  29. ICAO, "ICAO universal safety oversight audit programme recertified to ISO 9001:2008", ICAO, 2012, https://www.icao.int/Newsroom/Pages/ICAO-Universal-Safety-Oversight-Audit-Programme-Recertified-to-ISO-9001-2008.aspx
  30. IATA, "IATA Operational Safety Audit (IOSA)", IATA, 2022, https://www.iata.org/en/programs/safety/audit/iosa/
  31. FAA, "AVS Quality Management System (QMS) document information", FAA, 2020, https://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentID/1037862
  32. MOLIT, "Regulations for Education and Training of Aviation Safety Inspector", MOLIT, 2019.
  33. MOLIT, "White Paper for Aviation Safety", 2020b.
  34. Financial Supervisory Service, "Manual for the Quality Control Supervision", Financial Supervisory Service, 2018.
  35. MOLIT, "Quality Control Guideline for Construction", MOLIT, 2020a.
  36. Yoon, Y. H., and Hong, A. R., "Analysis of effect on productivity and cost reduction of ISO quality management system: Focusing on the latest revision of ISO 9001", Innovation Studies, 14(2), 2019, pp.133-157. https://doi.org/10.46251/innos.2019.05.14.2.133
  37. Lee, C., and Yoon, S., "An exploratory study for the scale development of QMS: Focusing on the ISO9001:2015 revision", Korean Journal of Business Administration, 30(10), 2017, pp.1725-1753.
  38. Korea Transport Institute, "Diagnosis of MOLIT's Aviation Safety Management System", Korea Transport Institute, 2015.
  39. Korea Institute of Public Administration, "A Study on the Public Service Reduction Plan of MOLIT", Korea Institute of Public Administration, 2013.
  40. MOLIT, "Personnel Management Regulations of MOLIT", MOLIT, 2014.
  41. MOLIT, "ISO Guidelines for the Operation of Domestic Executive Institutions in the Field of Land, Infrastructure and Transport", MOLIT, 2017.