DOI QR코드

DOI QR Code

Modelling the factors affecting Quality of Life among Indian police officers: a novel ISM and DEMATEL approach

  • Vineet Jain (Department of Mechanical Engineering, Mewat Engineering College) ;
  • Hanif Qureshi (Commissioner of Police Panchkula)
  • Received : 2021.06.03
  • Accepted : 2022.07.22
  • Published : 2022.12.30

Abstract

Background: This study examines quality of life (QOL) of a sample of police officers in India. The concept of QOL includes well-being, social obligations, relationships of a person, and his association with environment. The study examines the factors on which QOL of police officers depend and their relationships with each other. The issues linked with QOL are important because they directly affect the individual's ability to maintain a healthy lifestyle and affect organizational performance in the long run. This study explores relevant factors that have an impact on the QOL of the employees of police department in India. Method: In this paper, literatures review, ISM, MICMAC, and DEMATEL methodology have established eleven factors that impact the QOL of police officers in India. Mutual relations between factors have been established using the ISM approach to develop a model to represent these relationships. DEMATEL methodologies were used to analyze these factors. Results: Results indicate that "fair compensation, work overload, workplace safety, and job stress" are the top-level factors that affect QOL of police officers. Conclusion: The identification of factors and their mutual relationships that affect QOL are important for police officers and have to be dealt with according to their order of importance. The research model developed in this study shows how the factors of police officers' QOL are interrelated and presents the interrelationships among these factors. A comprehensive model depicting the relationships among these factors has been established, so that the QOL of police officers can be improved.

Keywords

References

  1. Tyagi A, Dhar RL. Factors affecting health of the police officials: mediating role of job stress. Policing: An International Journal of Police Strategies & Management. 2014;37(3):649-64. https://doi.org/10.1108/PIJPSM-12-2013-0128
  2. Chen H-C, Chou FH-C, Chen M-C, Su S-F, Wang S-Y, Feng W-W, Chen P-C, Lai J-Y, Chao S-S, Yang S-L, Tsai T-C, Tsai K-Y, Lin K-S, Lee C-Y, Wu H-C. A survey of quality of life and depression for police officers in Kaohsiung, Taiwan. Qual Life Res 2006;15(5):925-32.
  3. Paoline III EA. Taking stock: toward a richer understanding of police culture. J Crim Justice 2003;31(3):199-214. https://doi.org/10.1016/S0047-2352(03)00002-3
  4. Gershon RR, Lin S, Li X. Work stress in aging police officers. J Occup Environ Med 2002;44(2):160-7. https://doi.org/10.1097/00043764-200202000-00011
  5. Glaveli N, Karassavidou E, Zafiropoulos K. Relationships among three facets of family-supportive work environments, work-family conflict and job satisfaction: a research in Greece. Int J Human Resource Manage 2013;24(20):3757-71. https://doi.org/10.1080/09585192.2013.778317
  6. Lambert AD, Marler JH, Gueutal HG. Individual differences: factors affecting employee utilization of flexible work arrangements. J Vocat Behav 2008;73(1):107-17. https://doi.org/10.1016/j.jvb.2008.02.004
  7. Warren JA, Johnson PJ. The impact of workplace support on work-family role strain. Fam Relat 1995:163-9.
  8. Walton RE. Quality of working life: what is it. Sloan Manag Rev 1973;15(1):11-21.
  9. Narehan H, Hairunnisa M, Norfadzillah RA, Freziamella L. The effect of quality of work life (QWL) programs on quality of life (QOL) among employees at multinational companies in Malaysia. Procedia-Soc Behav Sci 2014;112:24-34. https://doi.org/10.1016/j.sbspro.2014.01.1136
  10. Sahni J. Exploring what constitutes'quality'in quality of work life for female employees. Int J Qual Res 2017;11(4):785-98.
  11. Akdere M. Improving quality of work-life implications for human resources. Business Rev Cambridge 2006;6(6):173-7.
  12. Bowling A, Gabriel Z, Dykes J, Dowding LM, Evans O, Fleissig A, Banister D, Sutton S. Let's ask them: a national survey of definitions of quality of life and its enhancement among people aged 65 and over. Int J Aging Human Develop 2003;56(4):269-306. https://doi.org/10.2190/BF8G-5J8L-YTRF-6404
  13. WHO. World Health organization constitution. Geneva, Switzerland: WHO; 1948.
  14. Jenkinson C. Quality of life. Encyclopedia Britannica; 2020.
  15. Qureshi H, Lambert EG, Frank J. The relationship between stressors and police job involvement. Int J Police Sci Manag 2019;21(1):48-61. https://doi.org/10.1177/1461355719832621
  16. Deschamps F, Paganon-Badinier I, Marchand A-C, Merle C. Sources and assessment of occupational stress in the police. J Occup Health 2003;45(6):358-64. https://doi.org/10.1539/joh.45.358
  17. Alexopoulos EC, Palatsidi V, Tigani X, Darviri C. Exploring stress levels, job satisfaction, and quality of life in a sample of police officers in Greece. Safety Health Work 2014;5(4):210-5.
  18. Trombka M, Demarzo M, Campos D, Antonio SB, Cicuto K, Walcher AL, Garcia-Campayo J, Schuman-Olivier Z, Rocha Neusa S. Mindfulness training improves quality of life and reduces depression and anxiety symptoms among police officers: results from the POLICE study-a multicenter randomized controlled trial. Front Psychiatry 2021;12:112.
  19. Campbell A, Converse PE, Rodgers WL. The quality of American life: perceptions, evaluations, and satisfactions. New York: Russell Sage Foundation; 1976.
  20. Wright TA, Bonett DG. Job satisfaction and psychological well-being as nonadditive predictors of workplace turnover. J Manage 2007;33(2):141-60.
  21. Kale A, Gedik Z. Quality of life in riot police: links to anger, emotion regulation, depression, and anxiety. Appl Res Qual Life 2020;15(1):107-25. https://doi.org/10.1007/s11482-018-9667-3
  22. Costa FGd, Vieira LS, Cocaro MG, Azzolin KdO, Dal Pai D, Tavares JP. Quality of life, health conditions and life style of civil police officers. Rev gaucha enferm 2020:41.
  23. Wu X, Liu Q, Li Q, Tian Z, Tan H. Health-related quality of life and its determinants among criminal police officers. Int J Environ Res Public Health 2019;16(8):1398.
  24. da Silva FC, Hernandez SSS, Arancibia BAV, da Silva Castro TL, Gutierres Filho PJB, da Silva R. Health-related quality of life and related factors of military police officers. Health Qual Life Outcomes 2014;12(1):60.
  25. Andrade ER, Sousa ERd, Minayo MCdS. Self-esteem and quality of life: essential for the mental health of police officers. Cien Saude Colet 2009;14(1):275-85. https://doi.org/10.1590/S1413-81232009000100034
  26. Kutlu R, Civi S, Karaoglu O. The assessment of quality of life and depression among police officers. Turk Klin Tip Bilimleri Dergisi 2009;29(1):8-15.
  27. Lipp MEN. Stress and quality of life of senior Brazilian police officers. Span J Psychol 2009;12(2):593-603. https://doi.org/10.1017/S1138741600001967
  28. Kutlu R, Civi S, Karaoglu O. The effects of depression and smoking upon the quality of life of municipal police officers. Marmara Med J 2008;21(3):220-30.
  29. line Slottje P, Twisk JW, Smidt N, Huizink AC, Witteveen AB, Van Mechelen W, Smid T. Health-related quality of life of firefighters and police officers 8.5 years after the air disaster in Amsterdam. Qual Life Res 2007;16(2):239-52. https://doi.org/10.1007/s11136-006-9006-2
  30. Golub A, Johnson BD, Taylor A, Eterno J. Quality-of-life policing. Policing 2003;26(4):690-707. https://doi.org/10.1108/13639510310503578
  31. Katz CM, Webb VJ, Schaefer DR. An assessment of the impact of quality-of-life policing on crime and disorder. Just Quarter 2001;18(4):825-76.
  32. Dhamija P, Gupta S, Bag S. Measuring of job satisfaction: the use of quality of work life factors. Benchmarking Int J 2019;26(3):871-92. https://doi.org/10.1108/BIJ-06-2018-0155
  33. Lambert EG, Qureshi H, Frank J, Klahm C, Smith B. Job stress, job involvement, job satisfaction, and organizational commitment and their associations with job burnout among Indian police officers: a research note. J Police Crim Psychol 2018;33(2):85-99. https://doi.org/10.1007/s11896-017-9236-y
  34. Qureshi H, Frank J, Lambert EG, Klahm C, Smith B. Organisational justice's relationship with job satisfaction and organisational commitment among Indian police. Police J 2017;90(1):3-23. https://doi.org/10.1177/0032258X16662684
  35. Easton S, Van Laar D, Marlow-Vardy R. Quality of working life and the police. Management 2013;3(3):135-41.
  36. Davies M, Dempster M, Malone A. Do people with diabetes who need to talk want to talk? Diabet Med 2006;23(8):917-9. https://doi.org/10.1111/j.1464-5491.2006.01892.x
  37. Diestel S, Schmidt K-H. Mediator and moderator effects of demands on self-control in the relationship between work load and indicators of job strain. Work Stress 2009;23(1):60-79. https://doi.org/10.1080/02678370902846686
  38. Cannon W. Recent studies of bodily effects of fear, rage, and pain. J Philos Psychol Sci Methods 1914;11(6):162-5.
  39. Spasic A, Radovanovic RV, Dordevic AC, Stefanovic N, Cvetkovic T. Quality of life in type 2 diabetic patients. Acta Fac Med Naissensis 2014;31(3):193-200. https://doi.org/10.2478/afmnai-2014-0024
  40. Huang ES, Brown SE, Ewigman BG, Foley EC, Meltzer DO. Patient perceptions of quality of life with diabetes-related complications and treatments. Diabetes Care 2007;30(10):2478-83.
  41. Murry Jr JW, Hammons JO. Delphi: a versatile methodology for conducting qualitative research. Rev High Edu 1995;18(4):423-36. https://doi.org/10.1353/rhe.1995.0008
  42. Priya SS, Priya MS, Jain V, Dixit SK. An assessment of government measures in combatting COVID-19 using ISM and DEMATEL modelling. Benchmarking Int J 2022;29(5):1429-51. https://doi.org/10.1108/BIJ-05-2021-0244
  43. Singh R, Bhanot N. An integrated DEMATEL-MMDE-ISM based approach for analysing the barriers of IoT implementation in the manufacturing industry. Int J Prod Res 2020;58(8):2454-76. https://doi.org/10.1080/00207543.2019.1675915
  44. Goel P, Sharma N, Mathiyazhagan K, Vimal K. Government is trying but consumers are not buying: a barrier analysis for electric vehicle sales in India. Sustain Prod Consum 2021;28:71-90. https://doi.org/10.1016/j.spc.2021.03.029
  45. Mishra R. An analysis of factors influencing omnichannel retailing adoption using ISM-DEMATEL approach: an Indian perspective. Int J Retail Distrib Manag 2021;49(4):550-76. https://doi.org/10.1108/IJRDM-03-2020-0108
  46. Vishnu CR, Sridharan R, Ram Kumar PN, Regi Kumar V. Analysis of the operational risk factors in public hospitals in an Indian state: a hybrid DEMATEL-ISM-PROMETHEE approach. Int J Health Care Qual Assur 2020;33(1):67-88.
  47. Chauhan A, Singh A, Jharkharia S. An interpretive structural modeling (ISM) and decision-making trail and evaluation laboratory (DEMATEL) method approach for the analysis of barriers of waste recycling in India. J Air Waste Manag Assoc 2018;68(2):100-10. https://doi.org/10.1080/10962247.2016.1249441
  48. Kumar A, Dixit G. An analysis of barriers affecting the implementation of e-waste management practices in India: a novel ISM-DEMATEL approach. Sustain Prod Consum 2018;14:36-52. https://doi.org/10.1016/j.spc.2018.01.002
  49. Jain S, Ajmera P, Jain V. Modelling and analysis of the classroom communication barriers using ISM: an Indian teacher's perspective. Int J Knowl Learn 2022;15(3):253-73.
  50. Mittal P, Ajmera P, Jain V, Aggarwal G. Modeling and analysis of barriers in controlling TB: developing countries' perspective. Int J Health Govern 2021;26(4):362-83.
  51. Priya MS, Jain V, Kabiraj S, Priya SS. Modelling the factors affecting global economy during COVID-19 using ISM approach. Int J Serv Econ Manag 2021;12(3):294-316.
  52. Ajmera P, Jain V. Modeling the factors affecting the quality of life in diabetic patients in India using total interpretive structural modeling. Benchmarking Int J 2019;26(3):951-70. https://doi.org/10.1108/BIJ-07-2018-0180
  53. Ajmera P, Jain V. A fuzzy interpretive structural modeling approach for evaluating the factors affecting lean implementation in Indian healthcare industry. Int J Lean Six Sigma 2019;11(2):376-97. https://doi.org/10.1108/IJLSS-02-2018-0016
  54. Kannan G, Pokharel S, Sasi Kumar P. A hybrid approach using ISM and fuzzy TOPSIS for the selection of reverse logistics provider. Resour Conserv Recycl 2009;54(1):28-36. https://doi.org/10.1016/j.resconrec.2009.06.004
  55. Mathiyazhagan K, Govindan K, NoorulHaq A, Geng Y. An ISM approach for the barrier analysis in implementing green supply chain management. J Clean Prod 2013;47:283-97.
  56. Jain V, Raj T. Modeling and analysis of FMS performance variables by ISM, SEM and GTMA approach. Int J Prod Econ 2016;171:84-96. https://doi.org/10.1016/j.ijpe.2015.10.024
  57. Ranjan R, Chatterjee P, Chakraborty S. Performance evaluation of Indian Railway zones using DEMATEL and VIKOR methods. Benchmarking Int J 2016;23(1):78-95. https://doi.org/10.1108/BIJ-09-2014-0088
  58. Alaei AAR, Alroaia YV. Identifying and prioritizing the factors affecting and affected by the performance of small and medium enterprises by using DEMATEL technique (The case study of a province in Iran). Indian J Sci Technol 2016;9(6):1-9.
  59. Tzeng G-H, Chiang C-H, Li C-W. Evaluating intertwined effects in e-learning programs: a novel hybrid MCDM model based on factor analysis and DEMATEL. Expert Syst Appl 2007;32(4):1028-44. https://doi.org/10.1016/j.eswa.2006.02.004
  60. Jain V, Ajmera P. Fuzzy TISM and DEMATEL approach to analyze lean variables in Indian healthcare industry. Int J Process Manag Benchmarking 2022;12(2):233-75. https://doi.org/10.1504/IJPMB.2022.121610
  61. Warfield JN. On arranging elements of a hierarchy in graphic form. IEEE Trans Syst Man Cybernet 1973;(2):121-32.
  62. Jain V, Raj T. Modelling and analysis of FMS productivity variables by ISM, SEM and GTMA approach. Front Mech Eng 2014;9(3):218-32. https://doi.org/10.1007/s11465-014-0309-7
  63. Jain V, Raj T. Study of issues related to constraints in FMS by ISM, fuzzy ISM and TISM. Int J Ind Syst Eng 2021;37(2):197-221.
  64. Jain V, Ajmera P. Modelling the factors affecting Indian medical tourism sector using interpretive structural modeling. Benchmarking Int J 2018;25(5):1461-79. https://doi.org/10.1108/BIJ-03-2017-0045
  65. Jain V, Raj T. A hybrid approach using ISM and modified TOPSIS for the evaluation of flexibility in FMS. Int J Ind Syst Eng 2015;19(3):389-406.
  66. Raj T, Attri R, Jain V. Modelling the factors affecting flexibility in FMS. Int J Ind Syst Eng 2012;11(4):350-74.
  67. Godet M. From anticipation to action, A handbook of strategic prospective. Paris: Unesco Publishing; 1993.
  68. Jain V, Ajmera P. Modelling the enablers of industry 4.0 in the Indian manufacturing industry. Int J Prod Perform Manag 2020;70(6):1233-62. https://doi.org/10.1108/IJPPM-07-2019-0317
  69. Jain V, Ajmera P. DEMATEL method for evaluating FMS variables in the Indian manufacturing industry. Int J Process Manag Benchmarking 2021;11(6):822-38. https://doi.org/10.1504/IJPMB.2021.118321
  70. Singh C, Singh D, Khamba J. Analyzing barriers of Green Lean practices in manufacturing industries by DEMATEL approach. J Manuf Technol Manag 2021;32(1):176-98. https://doi.org/10.1108/JMTM-02-2020-0053
  71. Priya SS, Jain V, Priya MS, Dixit SK, Joshi G. Modelling the factors in the adoption of artificial intelligence in Indian management institutes. Foresight 2022.
  72. Lamba K, Singh SP. Modeling big data enablers for operations and supply chain management. Int J Logist Manag 2018;29(2):629-58. https://doi.org/10.1108/IJLM-07-2017-0183
  73. Belanger K, Blanchette I. Stress and the interpretation of ambiguous faces in police officers. Police Pract Res 2022:1-14.
  74. Lambert EG, Qureshi H, Frank J. The good life: exploring the effects job stress, job involvement, job satisfaction, and organizational commitment on the life satisfaction of police officers. Int J Police Sci Manag 2021;23(3):279-92. https://doi.org/10.1177/14613557211016494
  75. Nero JW, Campbell MA, Doyle JN, Meagher J. The link between social support and psychological vulnerability among Canadian police officers. J Police Crim Psychol 2022;37(2):377-91.