DOI QR코드

DOI QR Code

The Effect of Experiential Value of AR Fashion Platform on Platform Preference

증강현실 패션플랫폼에 대한 경험적 가치가 플랫폼 선호도에 미치는 영향

  • Ha Kyung Lee (Dept. of Clothing and Textiles, Chungnam National University) ;
  • Hee Jin Hur (Dept. of Fashion Design & Business, Daejeon University)
  • 이하경 (충남대학교 의류학과) ;
  • 허희진 (대전대학교 패션디자인.비즈니스학과)
  • Received : 2022.04.28
  • Accepted : 2022.08.03
  • Published : 2022.12.31

Abstract

This study explores the effect of experiential value of AR fashion platform on platform preference. Based on the SOR theory, the effects of visual appeals, entertainment, service excellence, and efficiency on platform attitudes, mediated by intrinsic enjoyment and escapism, are tested. The participants respond to the questions after watching the video clip, using an AR fashion platform. A total of 252 data is analyzed using SPSS 26.0 for descriptive statistics and reliability analysis and AMOS 26.0 for confirmatory factor analysis and structural equation modeling. The results show visual appeals, entertainment, and efficiency influence platform preference, mediated by intrinsic enjoyment. Entertainment also influences platform preference, mediated by escapism. The moderating effect of the AR service pre-experience is also explored. For the group with the AR service experience, entertainment and efficiency has a positive effect on intrinsic enjoyment, leading to AR platform preference. For the group without an AR service experience, only entertainment influences the AR platform preference, mediated by intrinsic enjoyment; however, there are no factors which increase escapism. The findings of this study contribute to find the marketing directions for the AR service users, by offering appropriate experiential values based on their prior AR experience.

Keywords

Acknowledgement

본 논문은 2021학년도 대전대학교 교내학술연구비 지원에 의해 연구되었음.

References

  1. Afonso Vieira, V. (2009). An extended theoretical model of fashion clothing involvement. Journal of Fashion Marketing and Management, 13(2), 179-200. doi:10.1108/13612020910957707
  2. Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice-Hall.
  3. Ali, F. (2016). Hotel website quality, perceived flow, customer satisfaction and purchase intention. Journal of Hospitality and Tourism Technology, 7(2), 213-228. doi:10.1108/JHTT-02-2016-0010
  4. Babin, B. J., & Attaway, J. S. (2000). Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business Research, 49(2), 91-99. doi:10.1016/S0148-2963(99)00011-9
  5. Babin, B. J., & Darden, W. R. (1995). Consumer self-regulation in a retail environment. Journal of Retailing, 71(1), 47-70. doi:10.1016/0022-4359(95)90012-8
  6. Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/ or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644-656. doi:10.1086/209376
  7. Bagozzi, R. P., & Yi, Y. (1988) On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94. doi:10.1007/BF02723327
  8. Bagozzi, R., Gurhan-Canli, Z., & Priester, J. R. (2002). The social psychology of consumer behaviour. Buckingham: Open University Press.
  9. Barhorst, J. B., McLean, G., Shah, E., & Mack, R. (2021). Blending the real world and the virtual world: Exploring the role of flow in augmented reality experiences. Journal of Business Research, 122, 423-436. doi:10.1016/j.jbusres.2020.08.041
  10. Bart, Y., Stephen, A. T., & Sarvary, M. (2014). Which products are best suited to mobile advertising? A field study of mobile display advertising effects on consumer attitudes and intentions. Journal of Marketing Research, 51(3), 270-285. doi:10.1509/jmr.13.0503
  11. Batra, R., & Ahtola, O. T. (1991). Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters, 2(2), 159-170. doi:10.1007/BF00436035
  12. Beck, M., & Crie, D. (2016). I virtually try it … I want it! Virtual Fitting Room: A tool to increase on-line and off-line exploratory behavior, patronage and purchase intentions. Journal of Retailing and Consumer Services, 40, 279-286. doi:10.1016/j.jretconser.2016.08.006
  13. Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71. doi:10.1177/002224299205600205
  14. Blascovich, J., & Bailenson, J. (2011). Infinite reality: Avatars, eternal life, new worlds, and the dawn of the virtual revolution. New York, NY: William Morrow & Co.
  15. Bolton, R. N., & Drew, J. H. (1991). A multistage model of customers' assessments of service quality and value. Journal of Consumer Research, 17(4), 375-384. doi:10.1086/208564
  16. Chen, C.-C., & Yao, J.-Y. (2018). What drives impulse buying behaviors in a mobile auction? The perspective of the Stimulus-Organism-Response model. Telematics and Informatics, 35(5), 1249-1262. doi:10.1016/j.tele.2018.02.007
  17. Choi, J. Y. (2021, June 25). 증강현실의 현재와 나아갈 방향 - 영화 속 미래가 다가오고 있다 [The present and direction of augmented reality - the future in the film is coming]. Samsung SDS. Retrieved from https://www.samsungsds.com/kr/insights/ar_glasses.html
  18. Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003. doi:10.1287/mnsc.35.8.982
  19. Eagly, A. H., & Chaiken, S. (1993). The psychology of attitudes. Fort Worth, TX: Harcourt Brace Jovanovich College Publishers.
  20. Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2001). Atmospheric qualities of online retailing: A conceptual model and implications. Journal of Business Research, 54(2), 177-184. doi:10.1016/S0148-2963(99)00087-9
  21. Fan, X., Chai, Z., Deng, N., & Dong, X. (2020). Adoption of augmented reality in online retailing and consumers' product attitude: A cognitive perspective. Journal of Retailing and Consumer Services, 53:101986. doi:10.1016/j.jretconser.2019.101986
  22. Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382-388. doi:10.2307/3150980
  23. Gremler, D. D. (1995). The effect of satisfaction, switching costs, and interpersonal bonds on service loyalty (Unpublished doctoral dissertation). Arizona State University, Phoenix.
  24. Han, S., Yoon, J.-H., & Kwon, J. (2021). Impact of experiential value of augmented reality: The context of heritage tourism. Sustainability, 13(8):4147. doi:10.3390/su13084147
  25. Hilken, T., de Ruyter, K., Chylinski, M., Mahr, D., & Keeling, D. I. (2017). Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences. Journal of the Academy of Marketing Science, 45(6), 884-905. doi:10.1007/s11747-017-0541-x
  26. Holbrook, M. B. (1994). The nature of customer value: An axiology of services in the consumption experience. In R. T. Rust, & R. L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 21-71). Newbury Park, CA: SAGE Publications. doi:10.4135/9781452229102.n2
  27. Holbrook, M. B., & Corfman, K. P. (1985). Quality and value in the consumption experience: Phaedrus rides again. Perceived Quality, 31(2), 31-57.
  28. Holbrook, M. B., & Hirschman, E. C. (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(2), 132-140. doi:10.1086/208906
  29. Huang, E. (2012). Online experiences and virtual goods purchase intention. Internet Research, 22(3), 252-274. doi:10.1108/10662241211235644
  30. Huang, T.-L., & Hse Liu, F. (2014). Formation of augmentedreality interactive technology's persuasive effects from the perspective of experiential value. Internet Research, 24(1), 82-109. doi:10.1108/IntR-07-2012-0133
  31. Huang, T.-L., & Liao, S. (2015). A model of acceptance of augmented-reality interactive technology: the moderating role of cognitive innovativeness. Electronic Commerce Research, 15(2), 269-295. doi:10.1007/s10660-014-9163-2
  32. Hur, H. J., & Lee, H. K. (2021). Augmented reality (AR) fashion shopping service acceptance based on consumers' technology readiness. Fashion & Textile Research Journal, 23(3), 347-357. doi:10.5805/SFTI.2021.23.3.347
  33. Jang, J. Y., Hur, H. J., & Choo, H. J. (2019). How to evoke consumer approach intention toward VR stores? Sequential mediation through telepresence and experiential value. Fashion and Textiles, 6(1):12. doi:10.1186/s40691-018-01 66-9
  34. Jani, D., & Han, H. (2015). Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors. International Journal of Hospitality Management, 44, 48-57. doi:10.1016/j.ijhm.2014.10.006
  35. Javornik, A. (2016). Augmented reality: Research agenda for studying the impact of its media characteristics on consumer behaviour. Journal of Retailing and Consumer Services, 30, 252-261. doi:10.1016/j.jretconser.2016.02.004
  36. Jones, T. O., & Sasser, W. E., Jr. (1995). Why satisfied customers defect. Harvard Business Review, 73(6), 88-99.
  37. Kim, M., & Kim, C. (2015). Augmented reality fashion apparel simulation using a magic mirror. International Journal of Smart Home, 9(2), 169-178. doi:10.14257/ijsh.2015.9.2.16
  38. Kim, M.-j., Lee, H.-r., & Chae, M.-S. (2015). The influence of drugstore environment on perceived overall atmosphere, emotion, and revisiting intentions. Journal of Channel and Retailing, 20(3), 1-22. doi:10.17657/jcr.2015.07.31.1
  39. Kim, W. G., &. Moon, Y. J. (2009). Customers' cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type. International Journal of Hospitality Management, 28(1), 144-156. doi: 10.1016/j.ijhm.2008.06.010
  40. Kowalczuk, P., Siepmann, C., & Adler, J. (2021). Cognitive, affective, and behavioral consumer responses to augmented reality in e-commerce: A comparative study. Journal of Business Research, 124, 357-373. doi:10.1016/j.jbusres.2020.10.050
  41. Laroche, M., Habibi, M. R., Richard, M.-O., & Sankaranarayanan, R. (2012). The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty. Computers in Human Behavior, 28(5), 1755-1767. doi:10.1016/j.chb.2012.04.016
  42. Lee, H. K., Kim, D. S., Kwon, K. Y., & Choo, H. J. (2015). Effects of planned versus unplanned purchase on Chinese tourists' emotions and attitudes toward fashion productsFocused on the mediating role of shopping emotion-. Journal of the Korean Society of Clothing and Textiles, 39(4), 625-639. doi:10.5850/JKSCT.2015.39.4.625
  43. Lee, H. K., Kim, J., Kim, E. T., & Choo, H. J. (2015). The effects of Chinese tourists' perceived experiential value on product and store satisfaction. Fashion & Textile Research Journal, 17(4), 561-573. doi:10.5805/SFTI.2015.17.4.561
  44. Lister, M., Dovey, J., Giddings, S., Grant, I., & Kelly, K. (2009). New media: A critical introduction (2nd ed.). Abingdon and New York: Routledge.
  45. Manthiou, A., Ayadi, K., Lee, S. (A.), Chiang, L., & Tang, L. (R.). (2017). Exploring the roles of self-concept and future memory at consumer events: the application of an extended Mehrabian-Russell model. Journal of Travel & Tourism Marketing, 34(4), 531-543. doi:10.1080/10548408.2016.1208786
  46. Mathwick, C., Malhotra, N., & Rigdon, E. (2001). Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment. Journal of Retailing, 77(1), 39-56. doi:10.1016/S0022-4359(00)00045-2
  47. McLean, G., & Wilson, A. (2019). Shopping in the digital world: Examining customer engagement through augmented reality mobile applications. Computers in Human Behavior, 101, 210-224. doi:10.1016/j.chb.2019.07.002
  48. Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. Cambridge, MA: The MIT Press.
  49. Meyer-Waarden, L., Pavone, G., Poocharoentou, T., Prayatsup, P., Ratinaud, M., Tison, A., & Torne, S. (2020). How service quality influences customer acceptance and usage of chatbots? SMR·Journal of Service Management Research, 4(1), 35-51. doi:10.15358/2511-8676-2020-1-35
  50. Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory (3rd ed.). New York, NY: McGraw-Hill.
  51. Park, E. J., Kim, E. Y., Funches, V. M., & Foxx, W. (2012). Apparel product attributes, web browsing, and e-impulse buying on shopping websites. Journal of Business Research, 65(11), 1583-1589. doi:10.1016/j.jbusres.2011.02.043
  52. Park, J. Y., Chae, D., & Zhang, Y. (2014). The effect of salesperson and store environment on satisfaction with cosmetic purchasing - Comparison of Korean and Chinese consumers -. Journal of Product Research, 32(1), 1-18. doi:10.36345/kacst.2014.32.1.001
  53. Peng, C., & Kim, Y. G. (2014). Application of the Stimuli-Organism-Response (S-O-R) framework to online shopping behavior. Journal of Internet Commerce, 13(3-4), 159-176. doi:10.1080/15332861.2014.944437
  54. Pescher, C., Reichhart, P., & Spann, M. (2014). Consumer decision-making processes in mobile viral marketing campaigns. Journal of Interactive Marketing, 28(1), 43-54. doi: 10.1016/j.intmar.2013.08.001
  55. Poushneh, A., & Vasquez-Parraga, A. Z. (2017). Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy. Journal of Retailing and Consumer Services, 34, 229-234. doi:10.1016/j.jretconser.2016.10.005
  56. Qin, H., Peak, D. A., & Prybutok, V. (2021). A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making? Journal of Retailing and Consumer Services, 58:102337. doi:10.1016/j.jretconser.2020.102337
  57. Rauschnabel, P. A., He, J., & Ro, Y. K. (2018). Antecedents to the adoption of augmented reality smart glasses: A closer look at privacy risks. Journal of Business Research, 92, 374 -384. doi:10.1016/j.jbusres.2018.08.008
  58. Rohm, A. J., Gao, T. (T.), Sultan, F., & Pagani, M. (2012). Brand in the hand: A cross-market investigation of consumer acceptance of mobile marketing. Business Horizons, 55(5), 485-493. doi:10.1016/j.bushor.2012.05.004
  59. Seo, S. (2019). The effects of shopping value on the usage intention of unmanned fashion stores-Application of technology acceptance model-, Journal of Fashion Business, 23(2), 140-155. doi:10.12940/jfb.2019.23.2.140
  60. Shankar, V., & Balasubramanian, S. (2009). Mobile marketing: A synthesis and prognosis. Journal of Interactive Marketing, 23(2), 118-129. doi:10.1016/j.intmar.2009.02.002
  61. Sherman, E., Mathur, A., & Smith, R. B. (1997). Store environment and consumer purchase behavior: Mediating role of consumer emotions. Psychology & Marketing, 14(4), 361-378. doi:10.1002/(SICI)1520-6793(199707)14:4<361::AID-MAR4>3.0.CO;2-7
  62. Shin, H. (2022). Characteristics of application of augmented reality technology according to the digital transformation in the fashion industry. The Journal of the Convergence on Culture Technology, 8(1), 597-603. doi:10.17703/JCCT.2022.8.1.597
  63. Shin, S. Y. (2021, October 3). "가상현실에서 신상 입어보세요"... 패션업계, IT 마케팅 경쟁 ["Try new products in virtual reality"...fashion industry competes for IT marketing]. Newspim. Retrieved from https://www.newspim.com/news/view/20210929000431
  64. Song, J. H., & Zinkhan, G. M. (2008). Determinants of perceived web site interactivity. Journal of Marketing, 72(2), 99-113. doi:10.1509/jmkg.72.2.99
  65. Stone, R. N. (1984). The marketing characteristics of involvement. In T. C. Kinnear (Ed.), NA - Advances in consumer research: Vol. 11 (pp. 210-215). Provo, UT: Association for Consumer Research.
  66. Sundar, S. S., Bellur, S., Oh, J., Xu, Q., & Jia, H. (2014). User experience of on-screen interaction techniques: An experimental investigation of clicking, sliding, zooming, hovering, dragging, and flipping. Human-Computer Interaction, 29(2), 109-152. doi:10.1080/07370024.2013.789347
  67. Sung, E. (C.). (2021). The effects of augmented reality mobile app advertising: Viral marketing via shared social experience. Journal of Business Research, 122, 75-87. doi:10.1016/j.jbusres.2020.08.034
  68. Varadarajan, R., Srinivasan, R., Vadakkepatt, G. G., Yadav, M. S., Pavlou, P. A., Krishnamurthy, S., & Krause, T. (2010). Interactive technologies and retailing strategy: A review, conceptual framework and future research directions. Journal of Interactive Marketing, 24(2), 96-110. doi:10.1016/j.intmar.2010.02.004
  69. Verhagen, T., Feldberg, F., van den Hooff, B., Meents, S., & Merikivi, J. (2011). Satisfaction with virtual worlds: An integrated model of experiential value. Information & Management, 48(6), 201-207. doi:10.1016/j.im.2011.02.004
  70. Vongurai, R. (2021). Factors influencing experiential value toward using cosmetic AR try-on feature in Thailand. Journal of Distribution Science, 19(1), 75-87. doi:10.15722/jds.19.1.202101.75
  71. Wakefield, K. L., & Baker, J. (1998). Excitement at the mall: Determinants and effects on shopping response. Journal of Retailing, 74(4), 515-539. doi:10.1016/S0022-4359(99)80106-7
  72. Watson, A., Alexander, B., & Salavati, L. (2020). The impact of experiential augmented reality applications on fashion purchase intention. International Journal of Retail & Distribution Management, 48(5), 433-451. doi:10.1108/IJRDM-06-2017-0117
  73. Wu, W.-Y., Lee, C.-L., Fu, C.-S., & Wang, H.-C. (2014). How can online store layout design and atmosphere influence consumer shopping intention on a website? International Journal of Retail & Distribution Management, 42(1), 4-24. doi:10.1108/IJRDM-01-2013-0035
  74. Wu, Y.-L., & Li, E. Y. (2018). Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective. Internet Research. 28(1), 74-104. doi:10.1108/IntR-08-2016-0250
  75. Yu, G. B., & Lee, H. M. (2015). The impact of store-consumer image congruity on experiential value and store loyalty: Focusing on leisure dining consumers. Journal of Channel and Retailing, 20(2), 139-159. doi:10.17657/jcr.2015.04.30.7
  76. Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22. doi:10.1177/002224298805200302