치위생과학회지 (Journal of dental hygiene science)

  • 제22권4호
  • /
  • Pages.206-214
  • /
  • 2022
  • /
  • 1598-4478(pISSN)
  • /
  • 2233-7679(eISSN)
한국치위생과학회 (The Korean Society of Dental Hygiene Science)
권호 표지
DOI QR코드

DOI QR Code

Investigation of Dental Hygienists' Practice about Rules on Dental Disputes Prevention

  • Hae-in Yoon (Department of Dental Hygiene, Eulji University) ;
  • Im-hee Jung (Department of Dental Hygiene, Eulji University) ;
  • Chae-lin Lee (Department of Dental Hygiene, Eulji University) ;
  • Eun-su Lee (Department of Dental Hygiene, Eulji University) ;
  • Yoo-jin Baek (Department of Dental Hygiene, Eulji University) ;
  • Ju-hee Suk (Department of Dental Hygiene, Eulji University) ;
  • Ye-jun Park (Department of Dental Hygiene, Eulji University) ;
  • Tae-yang Kim (Department of Dental Hygiene, Eulji University) ;
  • Jun-yeong, Kwon (Department of Dental Hygiene, Eulji University) ;
  • Hee-jung, Lim (Department of Dental Hygiene, Eulji University)
  • 투고 : 2022.11.07
  • 심사 : 2022.11.30
  • 발행 : 2022.12.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Background: This study analyzed the practice of dental medical dispute prevention rules of dental hygienists to present an improvement plan for improving perceived importance and practice and provide data for the development of effective medical dispute prevention programs. Methods: A self-administered questionnaire survey was conducted targeting dental hygienists who were providing assistance at dental hospitals and dental clinics in Seoul and Gyeonggi-do regions from March 22 to April 28, 2022. The questionnaire collected from 273 dental hygienists consisted of eight questions on general characteristics, 30 questions on medical dispute experience, and 14 questions on medical dispute prevention. Results: Complaints showed a high experience rate in 'Consultation & reservation', medical disputes in 'Patient handling (unkind) related', and 'Prosthesis installation and cement removal'. In both the importance and practice of medical dispute prevention rules, 'Preservation of medical records and other medical-related data' was high, and 'Management of patients on standby for a long time' was low in terms of practice. 'Lack of time' and 'Lack of manpower' were cited as reasons for not resolving dental treatment disputes. The importance of dental dispute prevention rules was found to be significant according to age and position, and it was also found to affect the level of practice. Conclusion: Seventy-six-point six percent of the respondents said that education on the prevention of medical disputes was necessary, although they lacked recognition of prevention rules compared to their perceptions and experiences. This study suggested specifying prevention rules in dental hygiene subjects and expanding education, improvement of dental treatment system, revise the law on the range of work to improve the recognition and practice of prevention rules.

키워드

과제정보

This research was supported by 2022 eulji university Innovation Support Project grant funded.

참고문헌

  1. Lee YS, Ahn YS, Lim DS: A study on the job analysis of dental hygienists in dental (clinics) hospitals the capital region (focusing on job importance and education-training need analysis). J Dent Hyg Sci 4: 33-38, 2004. 
  2. Kim BN: A survey on malpractice accidents and disputes concerned with dental hygienists in the Seoul and Gyeonggi province. J Dent Hyg Sci 8: 13-20, 2008. 
  3. Yoon JA, Kang JK, Ahn HJ, Choi JH, Kim CY: Study on types and counterplans of medical accident experienced by dentists in Seoul (2004). J Oral Med Pain 30: 163-199, 2005. 
  4. Korea Medical Dispute Mediation and Arbitration Agency: 2020 Statistical yearbook. Retrieved April 28, 2022, from https://www.k-medi.or.kr/lay1/bbs/S1T27C96/A/25/view.do?article_seq=6401&cpage=&rows=&condition=&keyword= 
  5. Yoon NN, Lee MJ, Seong MG: Analysis of the perception degree on dental medical accident and dispute experience, psychological status and preventive education according to clinical career of dental hygienist. JKADA 5: 13-21, 2017. https://doi.org/10.22671/JKADA.2017.5.1.13 
  6. Yang EM, Park SJ, Kim HJ: The experience of medical conflict and the educational needs of dental hygienists. J Dent Hyg Sci 15: 361-368, 2015. https://doi.org/10.17135/jdhs.2015.15.3.361 
  7. Jang YJ: A study on dental hygienists' knowledge and attitude towards medical related laws. J Korean Soc Dent Hyg 17: 295-305, 2017. 
  8. Oh JH, Kwon JS, Ahn HJ, Kang JK, Choi JH: A survey on the perception of the counterplans of medical accident and dispute of dental hygienist. J Oral Med Pain 32: 9-33, 2007. 
  9. Kwon BK, Ahn HJ, Kang JK, Kim CY, Choi JH: The jurisdictional precedent analysis of medical dispute in dental field. J Oral Med Pain 31: 283-296, 2006. 
  10. Kim J, Han JH: Analysis of grievance handling for medical consumers: the case of dental-care institutions. J Dent Hyg Sci 7: 147-156, 2007. 
  11. Korean Dental Association: 2020 White Paper on medical dispute at dental medical institutions. Retrieved April 28, 2022, from https://www.kda.or.kr/kda/index.kda 
  12. Korean Dental Hygienists Association: National level dental hygienist competency development. Retrieved April 28, 2022, from https://www.kdha.or.kr/news/report.aspx (2016, July 31). 
  13. Korean Dental Hygienists Association: A study on actual performance of dental hygienists. Retrieved April 28, 2022, from https://www.kdha.or.kr/news/report.aspx (2020, October 19). 
  14. Lee SJ, Han GS: The ethical propensity, professionalism and ethical job behavior of clinical dental hygienists. J Korean Acad Oral Health 36: 238-248, 2012. 
  15. Yoon MS: Suggestions for settlement stable employment culture of dental hygienist. J Dent Hyg Sci 17: 463-471, 2017. https://doi.org/10.17135/jdhs.2017.17.6.463 
  16. Ahn ES, Hwang JM, Shin MS: Dental utilization associated factors among elderly. J Dent Hyg Sci 15: 60-66, 2015. https://doi.org/10.17135/jdhs.2015.15.1.60