Asia-Pacific Journal of Business Venturing and Entrepreneurship (벤처창업연구)

The Korean Society of Business Venturing (한국벤처창업학회)
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The Effects of Competence and Government Support Service of Micro and Small Business on Performance: Mediating Effects of Self Efficiency

소상공인의 역량과 정부지원 서비스가 성과에 미치는 영향: 자기효능감의 매개효과를 중심으로

  • 송정헌 (호서대학교 벤처대학원 벤처경영학과) ;
  • 하규수 (호서대학교 벤처대학원 벤처경영학과)
  • Received : 2022.03.04
  • Accepted : 2022.04.27
  • Published : 2022.04.30
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Abstract

Micro and small enterprises are businesses that absorb the most labor in Korea. The position of micro and small enterprises in the national economy has an important and strategic role because micro and small enterprises are quite dominant in the Korea economy. The purpose of this study is to look at the effect of the CEO' business experience, competency(job competency, money competency, digital competency), government support service(government support satisfaction, education support) on the performance. For this study, data was collected from 220 CEO by using questionnaires. The statistics analysis SPSS 24.0 was used, it is a factor analysis, reliability test and multiple regression analysis for hypothesis verification. The research results are as follows. First, as a result of examining the effect of the CEO competency on the performance, it was found that among the competency factors, money competency and digital competency had a significantly positive (+) effect on the performance. Second, as a result of examining the effect of government support service on the performance, government support satisfaction, education support had a positive (+) effect on the performance. Thirdly, in the relationship between CEO' business experience, competency, government support service and performance, the mediating effect of self efficiency was significant money competency→self efficiency→performance, digital competency→self efficiency→performance.

소상공업은 국내에서 가장 많은 노동력을 흡수하는 기업이다. 국내 경제에서 소상공업이 차지하는 비중이 매우 크기 때문에 국민경제에서 영세 기업의 위치는 중요하고 전략적인 역할을 담당하고 있다. 본 연구의 목적은 소상공인의 사업 경험, 역량(직무역량, 금전역량, 디지털역량), 정부지원서비스(정부지원 만족도, 교육지원)이 성과에 미치는 영향을 분석하는 것이다. 본 연구에서는 229명의 소상공인으로부터 설문지를 이용하여 자료를 수집하였다. 통계분석방법은 SPSS 24.0을 사용하였으며, 본 연구의 가설검증을 위한 요인분석, 신뢰도 검정 및 다중회귀분석을 사용하였다. 본 연구의 결과는 다음과 같다. 첫째, 소상공인의 역량이 성과에 미치는 영향을 살펴본 결과 역량 요인 중 금전적 역량과 디지털 역량이 성과에 유의한 양(+)의 영향을 미치는 것으로 나타났다. 둘째, 정부지원서비스가 성과에 미치는 영향을 살펴본 결과, 정부지원 만족도, 교육지원이 성과에 양(+)의 영향을 미쳤다. 셋째, 소상공인의 사업 경험, 역량, 정부지원서비스와 성과와의 관계에서 자기효능감의 매개효과는 자금역량→자기효능감→성과, 디지털역량→자기효능감→성과에서 유의미한 양(+)의 영향을 미치는 것으로 나타났다.

Keywords

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