Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Crisis Management System on Crisis Preparedness -Focusing on Multi-Mediating Effect of Crisis Monitoring and Learning from Failure-

기업의 위기관리체계가 위기대비에 미치는 영향 -실패경험 학습과 위기모니터링의 다중매개 효과를 중심으로-

  • Received : 2022.01.17
  • Accepted : 2022.04.20
  • Published : 2022.04.28
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Abstract

The purpose of this study is to give a help organizations facing various crises establish effective crisis preparedness plans by confirming the effect of an organization's crisis management system on crisis preparedness, and by confirming the multiple mediating effects of crisis monitoring and learning from failure. The survey for the empirical study was conducted targeting 121 executives, directors, mangers and mid-level employees of the MBA program of the P National University. Confirmatory factor analysis, reliability analysis, and regression analysis were performed using SPSS 25 and Amos 25, and mediating effect analysis was performed using the boot-strapping technique using process macro. As a result of the study, it was found that the crisis management system had a positive (+) effect on crisis preparedness, and learning from failure and crisis monitoring multi-mediate between the crisis management system and crisis preparedness. Through the research results, it was confirmed that there was a significant effect of learning from failure and crisis monitoring that had an effect on crisis preparedness. As an implication, a crisis preparedness plan suitable for the organizational situation was presented, and the limitations of the study and future research directions were presented.

본 연구의 목적은 조직의 위기관리체계가 위기대비에 미치는 영향을 확인하고, 위기모니터링과 실패경험 학습의 다중매개 효과 확인을 통하여, 다양한 위기에 직면하는 조직들이 효과적인 위기대비방안을 수립하는데, 도움을 주고자 하는 것이다. 실증 연구를 위한 설문 조사는 국립 P 대학의 MBA 과정의 임원/간부, 중견 사원 121명을 대상으로 진행하였다. SPSS 25와 Amos 25를 사용하여 확인적 요인분석, 신뢰도 분석, 회귀분석을 실시하였으며 Process Macro를 사용한 Boot-Strapping 기법으로 매개 효과 분석을 실시하였다. 연구 결과, 위기관리체계는 위기대비에 정(+)의 영향을 미치고, 실패경험 학습과 위기모니터링은 위기관리체계와 위기대비 사이를 다중매개하는 것으로 나타났다. 연구 결과를 통해 위기대비에 영향을 미치는 실패경험 학습과 위기모니터링의 유의한 매개 효과를 확인하였다. 시사점으로 조직상황에 맞는 위기대비 방안을 제시하였으며, 연구의 한계점과 향후 연구 방향을 제시하였다.

Keywords

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