KSCE Journal of Civil and Environmental Engineering Research (대한토목학회논문집)

Korean Society of Civil Engeneers (대한토목학회)
권호 표지
DOI QR코드

DOI QR Code

Estimation of Key Risk Management Factors for Construction Projects Based on Kano Model

Kano 모델 기반 건설프로젝트 핵심 리스크관리 요인 도출

  • 조진호 (경북대학교 토목공학과) ;
  • 김병수 (경북대학교 토목공학과)
  • Received : 2021.10.05
  • Accepted : 2021.11.25
  • Published : 2022.04.01
Download PDF
⟨ Previous Next ⟩

Abstract

Risks in construction projects are increasing remarkably due to recent changes in the construction environment. Active risk management is required to recognize risks as opportunities. The purpose of this study is to propose a risk management model of the importance determination method through comparative analysis using Kano model, Timko CSC (Customer Satisfaction Coefficient), and ASC (Average Satisfaction Coefficient). Based on previous studies, the validity of risk management factor determination is reviewed through a questionnaire modified Kano model through interviews with working-level workers using the Delphi technique. Through this, a suitable risk management model is presented by selecting key risk management factors recognized by domestic construction project practitioners. As a result of the study, the Kano model developed to verify risk management of construction projects was evaluated to be effective in verifying the risk management of practitioners. It is expected that the Kano model presented in this study will be actively used to verify the importance of risk management for construction projects.

최근 건설환경의 변화에 따른 건설프로젝트에서 리스크는 현저하게 증가하고 있다. 리스크를 기회로 인식하는 적극적인 리스크관리가 요구된다. 본 연구의 목적은 Kano 모델, Timko CSC (Customer Satisfaction Coefficient), ASC (Average Satisfaction Coefficient)를 활용한 비교 분석을 통해 중요도 결정 방법의 리스크관리 모델을 제안하는 것이다. 선행연구를 바탕으로 델파이기법을 활용하여 실무자 면담을 통해 Kano 모델을 수정한 설문지를 통해 리스크관리 요인 결정의 타당성을 검토한다. 이를 통해 국내 건설프로젝트 실무자가 인식하는 핵심 리스크관리 요인을 선정하여 적합한 리스크관리 모델을 제시한다. 연구 결과, 건설프로젝트 리스크관리 검증을 위해 개발된 Kano 모델은 실무자의 리스크관리를 검증하는데 유효한 것으로 평가되었다. 본 연구에서 제시한 Kano 모델이 건설프로젝트 리스크관리의 중요도를 검증하는 데에 적극적으로 활용되기를 기대한다.

Keywords

Acknowledgement

본 연구는 과학기술정보통신부의 재원으로 한국연구재단의 지원을 받아 수행된 연구입니다(NRF-2021R1A2C1014267).

References

  1. Berger, C., Bauth, R., Boger, D., Bolster, C., Burchill, G. and DuMouchel, W. (1993). "A special issues on Kano's methods for understanding customer-defined quality." Center for Quality Management Journal, Vol. 2, No. 4, pp. 3-35.
  2. Cho, J. H. and Kim, B. S. (2020). "Risk influencing factors in performance of river disaster prevention project." Journal of the Korean Society of Civil Engineers, KSCE, Vol. 40, No. 4, pp. 417-428 (in Korean). https://doi.org/10.12652/KSCE.2020.40.4.0417
  3. Fong, D. (1996). "Using the self-stated importance questionnaire to interpret Kano questionnaire results." Center for Quality of Management Journal, Vol. 5, No. 3, pp. 21-23.
  4. Franceschini, F. (1998). "An application of quality function deployment to industrial training courses." International Journal of Quality & Reliability Management, Vol. 15, No. 7, pp. 753-768. https://doi.org/10.1108/02656719810226924
  5. Han, S. H., Lee, Y., Kim, H. J. and Ock, J. H. (2001). "A study on the corporate portfolio risk management for multinational construction company." Korean Journal of Construction Engineering and Management, Vol. 2, No. 2, pp. 68-80 (in Korean).
  6. Hashim, A. M. and Dawal, S. Z. M. (2012). "Kano model and QFD integration approach for ergonomic design improvement." Procedia-Social and Behavioral Sciences, Vol. 57, pp. 22-32. https://doi.org/10.1016/j.sbspro.2012.09.1153
  7. Herzberg, F. (2005). "Motivation-hygiene theory." Organizational Behavior I: Essential Theories of Motivation and Leadership, J. Miner, pp. 61-74.
  8. Huiskonen, J. and Pirttila, T. (1998). "Sharpening logistics customer service strategy planning by applying Kano's quality element classification." International Journal of Production Economics, Vol. 56, No. 1, pp. 253-260. https://doi.org/10.1016/S0925-5273(97)00065-0
  9. Jang, D. J., Song, H. G. and Park, Y. T. (2013). "Analysis of the project risk factors using modified Kano model." Journal of the Korean Society for Quality Management, Vol. 41, No. 2, pp. 221-232 (in Korean). https://doi.org/10.7469/JKSQM.2013.41.2.221
  10. Kametani, T., Nishina, K. and Suzuki, K. (2010). "Attractive quality and must-be quality from the viewpoint of environmental lifestyle in Japan." In Frontiers in Statistical Quality Control 9, Physica-Verlag HD, pp. 315-327.
  11. Kano, N. (1995). "Upsizing the organization by atractive quality creation." Total Quality Management, Proceedings of the First World Congress, pp. 60-72.
  12. Kano, N., Seraku, N. and Takahashi, F. (1984). "Attractive quality and must be quality." Journal of the Japanese Society for Quality Control, Vol. 14, No. 2, pp. 39-48.
  13. Lee, J. S., Ahn, B. J. and Kim, J. J. (2012). "Evaluating and suggesting key risk factors according to risk hierarchy of occurrence field in the overseas development projects." Korean Journal of Construction Engineering and Management, Vol. 13, No. 2, pp. 70-79 (in Korean). https://doi.org/10.6106/KJCEM.2012.13.2.070
  14. Lee, T. W., Park, N. S. and Kim, S. C. (2014). "A study on the effect of risk management factors on project performance in construction projects." Project Management Review, Vol. 4, No. 1, pp. 1-11 (in Korean).
  15. Liu, J. N., Qiao, L., Park, J. Y. and Kim, B. S. (2019). "VE alternative verification method using Kano model." Journal of the Korean Society of Civil Engineers, KSCE, Vol. 39, No. 6, pp. 923-932. https://doi.org/10.12652/Ksce.2019.39.6.0923
  16. Oh, G. Y. and Lee, Y. D. (2012). "Analysis and quantitative estimation of risk factors of design-build." Korean Journal of Construction Engineering and Management, Vol. 13, No. 5, pp. 12-24 (in Korean). https://doi.org/10.6106/KJCEM.2012.13.5.012
  17. Tan, K. C. and Shen, X. X. (2000). "Integrating Kano's model in the planning matrix of quality function deployment." Total Quality Management, Vol. 11, No. 8, pp. 1141-1151. https://doi.org/10.1080/095441200440395
  18. Timko, M. (1993). "An experiment in continuous analysis." Center for Quality of Management Journal, Vol. 2, No. 4, pp. 17-20.
  19. Tontini, G. (2007). "Integrating the Kano model and QFD for designing new products." Total Quality Management, Vol. 18, No. 6, pp. 599-612. https://doi.org/10.1080/14783360701349351
  20. Yoon, J. W. and Lee, H. Y. (2009). "An empirical comparative analysis between Kano and improved Kano methods." Journal of the Korean Society for Quality Management, Vol. 37, No. 4, pp. 31-42 (in Korean).