Korean Journal of Construction Engineering and Management (한국건설관리학회논문집)

Korea Institute of Construction Engineering and Management (한국건설관리학회)
권호 표지
DOI QR코드

DOI QR Code

Comparative Analysis in Risk Perception of Daycare Center between End-Users and Construction Experts by Applying Traditional and Revised Importance-Performance Analysis

전통 및 수정 중요도-성과도 분석을 통한 어린이집 사용자와 건축 전문가의 공간 별 리스크 인식 비교 분석

  • Lee, Kyung-Tae (Department of Architectural Engineering, Hanyang University) ;
  • Kim, Hong-Ju (Department of Architectural Engineering, Hanyang University) ;
  • Jekal, Jae-Woong (Welfare Policy Division of the National Police Agency) ;
  • Kim, Jae-Won (Department of Architectural Engineering, Hanyang University) ;
  • Kim, Ju-Hyung (Department of Architectural Engineering, Hanyang University)
  • Received : 2021.08.27
  • Accepted : 2021.11.22
  • Published : 2022.01.31
Download PDF
⟨ Previous Next ⟩

Abstract

Daycare center is an important space for children's mental, physical and social development. Each space of daycare center should be designed and constructed considering interests of end-users such as children and teachers. However, insufficient related guidelines and standardized design and construction of daycare center to moderate potential risks of each space. This arises from the difference in perception of each space between end-users (head and sub teachers) and construction experts (designers and contractors). Therefore, research framework was developed for analyzing the factors of perception differences of each space in daycare center between these groups applied traditional and modified Importance-Performance Analysis (IPA). By comparing risk perception between end-users and experts in two methods, it can be support as construction guide for daycare center in the future and will help minimize conflicts in construction among stakeholders. Moreover, it was found that traditional IPA is comfortable to catch prior project perception of participants, and revised IPA is considered to judge outputs by identifying participant's importance based on the satisfaction of the project performance. Therefore, if IPAs are applied according to the characteristics of the circumstances, it is possible to analyze the perception difference between end-users and construction experts based on the context before and after the construction of the daycare center.

어린이집은 아이들의 심신 및 사회성 발달 등이 이루어지는 중요한 공간이다. 따라서 어린이집 각 공간은 사용자인 아이뿐 아니라 교사의 특성을 고려하여 맞춤형 설계 및 시공이 이루어져야 한다. 그러나 불충분한 관련 법규 및 획일화된 설계 시공 과정은 어린이집 각 공간의 특성을 살리지 못하고 있는 실정이다. 이는 최종사용자(원장, 교사) 및 건설 전문가(설계 및 시공자) 사이의 각 공간별 중요도-성과도 인식차이에서 발생한다. 이에 본 연구에서는 각 공간 및 집단 간 인식차이 요인 분석을 위한 프레임워크를 개발하고 전통 및 수정 IPA를 통해 어린이집 건설 시 우선 고려되어야 할 요인들을 도출하였다. 이를 토대로 두 집단의 인식을 비교하고, 분석방법에 다른 결과를 비교함으로, 향후 어린이집 발주 시 활용 가능하며 시공 및 운영 과정에서 각자의 공간에 대한 인식을 파악하여 갈등 발생 최소화에 도움이 될 것이다. 또한, 각 IPA 방법에 따라 전통 IPA가 사전의 인식을 보는데 수월하다면, 수정 IPA는 성과물의 만족도를 기준으로 중요도를 파악함으로 결과물에 대한 판단이 가능할 것으로 여겨진다. 따라서 IPA의 특성에 따라서 결과를 비교한다면, 어린이집 건설 전후 상황에 따른 사용자와 건설 전문가 집단의 인식차이 분석이 가능할 것이다.

Keywords

References

  1. Baek, S., Lee, J., Kim, D., and Choi, S. (2017). "A Comparative Study of Domestic and Foreign Regulations and Guidelines for Play Space of Nursery School." Journal of the Architectural Institute of Korea Planning & Design, AIK, 37(2), pp. 15-16.
  2. Bakr, A. F., El Sayad, Z.T., and Thomas, S.M.S. (2018). "Virtual reality as a tool for children's participation in kindergarten design process." Alexandria engineering journal, 57(4), pp. 3851-3861. https://doi.org/10.1016/j.aej.2018.10.003
  3. Costa, A., and Bauer, S. (2019). "Live Project: Understanding the Design Process From The Project Brief To Post-Occupancy Evaluation." Education, Design and Practice-Understanding skills in a Complex World.
  4. Deng, W. (2007). "Using a revised importance-performance analysis approach: The case of Taiwanese hot springs tourism." Tourism Management, 28(5), pp. 1274-128. https://doi.org/10.1016/j.tourman.2006.07.010
  5. Deng, W. J., Kuo, Y.F., and Chen, W.C. (2008). "Revised importance-performance analysis: three-factor theory and benchmarking." The Service Industries Journal, 28(1), pp. 37-51. https://doi.org/10.1080/02642060701725412
  6. Dongen, Z. (2020). "Kindergarten Big Data System Solution Architecture." In 2020 2nd International Conference on Machine Learning, Big Data and Business Intelligence (MLBDBI) IEEE, pp. 313-318.
  7. Han, J.W. (2021). "A Study on the Housing Importance and Satisfaction of the Semi house residents : Focused on the Gosiwon in Seoul city." Doctoral dissertation, Hanyang University, Seoul, Korea.
  8. Hansen, E., and Bush, R.J. (1999). "Understanding customer quality requirements: Model and application." Industrial Marketing Management, 28(2), pp. 119-130 https://doi.org/10.1016/S0019-8501(98)00007-8
  9. Jeong, C., and Seo, Y.S. (2010). "Re-examination of Importance-Performance Analysis(IPA) used in Tourism Studies in Korea." Journal of Tourism Studies, Tourism Research Institute, Hanyang University, 22(1), pp. 119-137.
  10. Kano, N. (1984). "Attractive quality and must-be quality." Hinshitsu (Quality, The Journal of Japanese Society for Quality Control), 14, pp. 39-48.
  11. Kim, B.S., and Kim K.J. (2003). "A Study On Reduce Scheme Of Design Error In Turn-Key Projects." Proceedings of the Korean Institute Of Construction Engineering and Management, pp. 286-289.
  12. Kim, J.E.. Choi, Y.S.. Lee, J.Y., and Hwang, I.C. (2020). "Procalcitonin as a Diagnostic Marker for Bacteremia in Terminal Cancer Patients." Korean J Clin Geri, 21(1), pp. 16-25. https://doi.org/10.15656/kjcg.2020.21.1.16
  13. Kim, S.H. (2015). "A Study on the Guidelines of Proper Size and Construction Cost for Public Childcare Centers." Journal of the Architectural Institute of Korea Planning & Design, AIK, 31(10), pp. 33-40. https://doi.org/10.5659/JAIK_PD.2015.31.10.33
  14. Kim, Y.T., and Ryu, Y.B. (2019). "Improvements of convention attributes through using traditional IPA and revised IPA." Korean Journal of Hospitality & Tourism, Korean Hospitality and Tourism Academe, 28(1), pp. 47-59.
  15. Lee, J.W., Kim D., Baek S., and Choi, S. (2020). "A Study on the Improvement of the Play Areas of Korean Childcare Facilities - Based on a Comparative Analysis of Korean and Foreign Cases and Institutional Frameworks." Journal of the Architectural Institute of Korea Planning & Design, AIK, 36(2), pp. 53-62.
  16. Lee, J., Kim D, Baek, S., Lee, T., and Kang, J.J. (2018). "The Cause of Uniformity in Domestic Nursery Space Configuration through Analyzing Design Competition Guidelines." Journal of the Architectural Institute of Korea Planning & Design, AIK, 34(7), pp. 39-46. https://doi.org/10.5659/JAIK_PD.2018.34.7.39
  17. Lee, K.T., Ann, H., Kim, J.W., and Kim, J.H. (2021). "A Comparative Analysis of Risk Impacts on Cost Overrun between Actual Cases and Managers' Perception on Overseas Construction Projects." Korean Journal of Construction Engineering and Management, KICEM, 22(3), pp. 52-60. https://doi.org/10.6106/KJCEM.2021.22.3.052
  18. Lee, K.T., Lee, J.M., and Kim, J.H. (2021). "Guidelines to Support Negotiation for Sustainable International Development Based on Hierarchical Roles and Responsibilities of Project-Based Organizations." Journal of Management in Engineering, 37(5), 04021043.
  19. Lee, Y.H. (2018). "Suggestions for the Actual Condition and Sustainable Management of Aging Infrastructure." Construction Engineering and Management, 19(1), pp. 11-21.
  20. Luque Martinez, T., Dona Toledo, L., and Faraoni, N. (2019). Auditing marketing and the use of social media at ski resorts. Sustainability, 11(10), 2868. https://doi.org/10.3390/su11102868
  21. Luvara, V.G., and Mwemezi, B. (2017). "Obstacles against value management practice in building projects of Dar es Salaam Tanzania." International Journal of Construction Engineering and Management, 6(1), pp. 13-21.
  22. Martilla, J.A., and James, J.C. (1977). "Importance-performance analysis." The Journal of Marketing, American Marketing Association, 41(1), pp. 77-79. https://doi.org/10.2307/1250495
  23. Matzler, K., Bailom, F., Hinterhuber, H.H., Renzl, B., Pichler, J. (2004). "The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance-performance analysis" Industrial Marketing Management, Elsevier, 33(4), pp. 271-277. https://doi.org/10.1016/S0019-8501(03)00055-5
  24. Mohidin, H.H. B., Ismail, A.S., and Ramli, H.B. (2015). "Effectiveness of kindergarten design in Malaysia." Procedia-Social and Behavioral Sciences, 202, pp. 47-57. https://doi.org/10.1016/j.sbspro.2015.08.207
  25. Nunnally, J.C., and Bernstein, I.H. (1994). Psychometric theory (3rd ed.). New York: McGraw-Hill.
  26. Oh, H. (2001). "Revisiting importance-performance analysis." Tourism Management, 22(6), pp. 617-627. https://doi.org/10.1016/S0261-5177(01)00036-X
  27. Oh, M.J., and Ryu, J.S. (2016). "Comparison between traditional IPA and revised IPA : An attractiveness evaluation of Incheon Chinatown." International Journal of Tourism and Hospitality Research, Korea Tourism Research Association, 30(7), pp. 129-142.
  28. Sever, I. (2015). "Importance-performance analysis: A valid management tool?." Tourism management, 48, pp. 43-53. https://doi.org/10.1016/j.tourman.2014.10.022
  29. Spellacy, J., Edwards, D.J., Roberts, C.J., Hayhow, S., and Shelbourn, M. (2020). "An investigation into the role of the quantity surveyor in the value management workshop process." Journal of Engineering, Design and Technology, Emerald Publishing, 19(2), pp. 423-445.
  30. The Office for Korea Childcare Promotion Institute No. 2020-900. (2020). Childcare Center Evaluation Manual.
  31. Vavra, T.G. (1997). "Improving your measurement of customer satisfaction: A guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs." Americal Society for Quality, pp. 44-60.
  32. Yalcin, M., Bozdayi, A.M., and Ertek, M.H. (2017). "Cultural Determinants Within the Design Set Up of Kindergarten and Preschool Interiors: Assessment of Four Typologies in Terms of Their Spatial Formation." Anaokulu ve Kreslerin Ic Mekan Tasarim Kurgusu Icerisindeki Kulturel Belirleyiciler; Mekansal Olusumlarinin Dort Tipolojisi Uzerinde Analizi. Megaron, 12(1), p. 130.
  33. Zhong, Y.J., and Nam, K.S. (2020). "A Study on the Nursing Space Design of the Workplace Children's Daycare Centers According to the Development of Infant Children." Journal of the Korean Institute of Interior Design, KIID, 29(1), pp. 23-31. https://doi.org/10.14774/jkiid.2020.29.1.023