사물인터넷융복합논문지 (Journal of Internet of Things and Convergence)

한국사물인터넷학회 (The Korea Internet of Things Society)
권호 표지
DOI QR코드

DOI QR Code

장기요양기관 요양보호사의 직무스트레스가 서비스 질에 미치는 영향에서 직무만족도의 매개융합효과

Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers' Job Stress on their Service Quality

  • 박선희 (동명대학교 복지경영학과)
  • Park, Sun-Hee (Department of Social Welfare & Business Administration, Tongmyong University)
  • 투고 : 2021.01.07
  • 심사 : 2022.02.15
  • 발행 : 2022.02.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

이 연구는 장기요양기관 요양보호사의 서비스 질을 높이기 위한 방안을 제시하기 위하여 직무스트레스와 직무만족도에 초점을 맞추었다. 연구대상자는 P시에 거주하면서 현재 장기요양기관에서 요양보호사로 활동하고 있는 자를 임의적 표집으로 자기기입식 설문조사를 실시하여 2021년 5월 한 달 동안 자료를 수집하였다. 최종적으로 자료분석에 활용된 자료는 130부 설문지이며, 자료분석방법으로 SPSS와 PROCESS macro(model 4) 통계프로그램을 활용하여 분석 결과를 도출하였다. 주요 연구결과는 장기요양기관 요양보호사의 직무스트레스는 서비스 질에 직접적인 영향을 미치지 못하였으나, 직무만족도는 간접적인 영향을 미치는 것으로 나타났다. 이는 장기요양기관 요양보호사의 직무스트레스가 높으면 직무만족도를 감소시켜 서비스 질에 부정적인 영향을 미칠 수 있음을 의미한다. 연구결과를 통해 장기요양기관 요양보호사의 서비스 질을 높이기 위한 제언이 이루어졌다.

This study was aimed at providing how to improve the service quality of home care workers, particularly through investigating their job stress and job satisfaction. Participants were randomly sampled persons who were living in P city and simultaneously serving as home care workers at the time of the study. This research conducted a self-reported questionnaire survey of them over one month of May 2021. Of collected data, responses from 130 of the participants were finally analyzing here using SPSS and PROCESS macro model 4. As a result, it was found that home care workers' job stress had no direct effect on their service quality, but had an indirect influence on it via job satisfaction. This means that the higher those workers are in job stress, the less they are in job satisfaction, ultimately having a negative impact on their service quality. Based on these findings, this study suggested some ways to raise home care workers' service quality.

키워드

과제정보

이 논문은 2021학년도 동명대학교 교내학술연구비 지원에 의하여 연구되었음(2021A020)

참고문헌

  1. National Health Insurance Corporation, 2021 Nursing Care Professional Training Textbook, 2021.
  2. National Health Insurance Corporation, "Long-term care insurance statistics for the elderl." Long-term care benefits by location, long-term care benefits, 2019.
  3. National Association of Nursing Care Professionals Educational Institutions Standard Textbook for Nurturing Nursing Care Professionals. Seoul: Ministry of Health and Welfare Standard Textbook, 2021.
  4. National Association of Nursing Care Professionals Educational Institutions Standard Textbook for Nurturing Nursing Care Professionals. Seoul: Ministry of Health and Welfare Standard Textbook, 2020.
  5. S.H.Park, "The Influence of Nursing Helpers' Job Stress on their Job Satisfaction and the Mediating Effect of that Stress on those Helpers' Self-Esteem." The Korean Academy of Long-Term Care(KALTC), Vol.9, No.2, pp.83-102, 2021. https://doi.org/10.32928/TJLTC.9.2.4
  6. I.J.Kim and Y.C.Jung, "A Study on the Effect of Job-stress on Job Satisfaction of Nursing Care Workers in cSeoul-type Day Care Center: Focusing on the Moderating effect of Ego-resiliency." Journal of Convergence for Information Technology, Vol.10, No.9, pp.136-146, 2020. https://doi.org/10.22156/CS4SMB.2020.10.09.136
  7. J.A.Seong, E.Y.Yeom and J.H.Lee, "The Influence of Attitude toward the Elderly, Empathy and Job Stress on Quality of Service among Caregivers in Long-term Care Facilities." The Korea Contents Association, Vol.21, No.11, pp.646-656, 2021.
  8. J.H.Kim, K.S.Shim, Y.H.Yu and E.A.Lee, "The Effects of Job Stress and Organizational Commitment of Caregivers in Elderly Long-term Care Facilities on Service Quality." Dae Han Society of Industrial Management, Vol.18, No.6, pp.155-163, 2020.
  9. Y.G.Shin and K.S.Lee, "The Effects of Job Stress on Job Satisfaction of Cagivreers Based on Hygiene Motivation Theory: Focusing on Mediating Effects of Parenting Efficacy." Asia Culture Academy of Incorporated Association, Vol.10, No.4, pp.495-510, 2019.
  10. S.H.Kim, H.E.Nam and S.J.Park, "Effects of Care workers' Job Satisfaction on the Quality of their Stay-at-Home aged Welfare Service," The Journal of the Korea Contents Association, Vol.12, No.4, pp.282-291, 2012. https://doi.org/10.5392/JKCA.2012.12.04.282
  11. A.Parasuraman, V.A.Zeithaml, L.L.Berry, "SERVQUAL: a multiple-item scale for measuring consumer perceptions ofservice quality,"Journal of Retailing: 12-40, 1988.
  12. C.G.Oh, "The Performance Evaluation of Local Government Public Service -Focused on Daegu Metropolitan City's Social Welfare Center-," Department of Public Adminstration, Daegu University, 2005.
  13. Y.M.Lee, "A Study on Burnout of Social Workers." Master's thesis, Yonsei University, 1991.
  14. S.A.Yim, "The Effects of Emotional Intelligence and Emotional Labor on Service Quality - Focused on Job Stress Mediation Effect -," Korean Journal of Care Management, Vol.27, pp.91-114, 2018.
  15. M.H.Kim, "The Effect of Working Environment of Long-term Care Institution Caregiver on Job Stress: Focusing on the Mediation Effect of Self-efficacy." Dept. of Social Welfare The Graduate School Hyup Sung University, 2019.
  16. H.D.Choi, "The Job Satisfaction according to the Organization Culture of Workers in Health and Welfare Town for the Elderly." Doctoral dissertation, Daegu Haany University, 2010.
  17. M.J.Lee, "Mediating Effects of Emotional Intelligence and Social Support in the Relationship between Emotional Labor and Job Satisfaction in Caregivers." Department of Social Welfare, Sunbokeum Theological Seminary, 2020.
  18. A.F.Hayes, Introduction to mediation, moderation, and conditional process analysis: a regression-based approach. New York, NY: Guilford, 2013.
  19. J.H.Kim, M.K.Kim and S.H.Hong, Writing a thesis with a semi-formal structural model. Seoul: Communication Books, 2009.
  20. C.O.Kim and H.K.Lee, "The Impact of Care Worker's Job Stress on their Perceived Service Quality - Mediated by Job Satisfaction," The Joural of korean Policy Studies, Vol.14, No.4, pp.1-33, 2014.