DOI QR코드

DOI QR Code

Suggestion of a Strategy for Fashion Customization Services -An Integrated Perspective of Narcissism and Brand Prestige-

  • Ha Youn, Kim (Dept. of Clothing and Textiles, Kunsan National University) ;
  • Yunjeong, Kim (Dept. of Fashion Design, College of Art, Chung-Ang University)
  • 투고 : 2022.11.20
  • 심사 : 2022.12.22
  • 발행 : 2022.12.30

초록

Many fashion brands provide sophisticated customization services with advanced technology. Previous studies have revealed that a high level of customization aided by technology positively influences purchase intention. However, since fashion products are society-approved symbols, brand prestige and consumer propensity are expected to affect purchase behavior of customized products. This study aims to identify the purchase decision mechanism of customized products by identifying the relationships among self-expression, brand prestige, narcissistic disposition, and purchase intention. An online survey was conducted on 220 Korean women in their 20s and 30s with customization experience. The results of the data analysis showed that the affluent customization area and narcissistic disposition positively affected purchase intention. Surprisingly, when brand prestige was high and narcissistic disposition was low, the more affluent the customization area, the higher the purchase intention. However, for higher narcissistic disposition, no significant relationship was found between the customization area and purchase intention. This study provides insights into discriminatory customization strategies based on consumer propensity and the brand prestige level when providing customization services in fashion brands.

키워드

과제정보

This study was funded by Kunsan National University.

참고문헌

  1. Ackerman, R. A., Witt, E. A., Donnellan, M. B., Trzesniewski, K. H., Robins, R. W., & Kashy, D. A. (2011). What does the narcissistic personality inventory really measure?. Assessment, 18(1), 67-87. doi:10.1177/1073191110382845
  2. Ashdown, S., & Loker, S. (2010). Mass-customized target market sizing: Extending the sizing paradigm for improved apparel fit. Fashion Practice, 2(2), 147-173. doi:10.2752/175693810X12774625387396
  3. Baek, T. H., Kim, J., & Yu, J. H. (2010). The differential roles of brand credibility and brand prestige in consumer brand choice. Psychology & Marketing, 27(7), 662-678. doi:10.1002/mar.20350
  4. Belk, R. W. (1988). Possessions and the extended self. Journal of Consumer Research, 15(2), 139-168. doi:10.1086/209154
  5. Belk, R. W., & Coon, G. S. (1993). Gift giving as agapic love: An alternative to the exchange paradigm based on dating experiences. Journal of Consumer Research, 20(3), 393-417. doi:10.1086/209357
  6. Brown, R. P., & Zeigler-Hill, V. (2004). Narcissism and the non-equivalence of self-esteem measures: A matter of dominance?. Journal of Research in Personality, 38(6), 585-592. doi:10.1016/j.jrp.2003.11.002
  7. Buss, D. M., & Chiodo, L. M. (1991). Narcissistic acts in everyday life. Journal of Personality, 59(2), 179-215. doi:10.1111/j.1467-6494.1991.tb00773.x
  8. Cisek, S. Z., Sedikides, C., Hart, C. M., Godwin, H. J., Benson, V., & Liversedge, S. P. (2014) Narcissism and consumer behaviour: a review and preliminary findings. Frontiers in Psychology, 5(232), 1-9. doi:10.3389/fpsyg.2014.00232
  9. Chang, L., & Arkin, R. M. (2002). Materialism as an attempt to cope with uncertainty. Psychology & Marketing, 19(5), 389-406. doi:10.1002/mar.10016
  10. Cho, S., & Workman, J. (2011). Gender, fashion innovativeness and opinion leadership, and need for touch: Effects on multi-channel choice and touch/non-touch preference in clothing shopping. Journal of Fashion Marketing and Management, 15(3), 363-382. doi:10.1108/13612021111151941
  11. Choi, J. Y., Lee, S. W., & Jang, E. Y. (2013). The impact of public-consciousness, narcissism, and brand concept on brand fan page share intention. Journal of Korean Marketing Association, 28(April), 65-86.
  12. Christodoulides, G., Michaelidou, N., & Li, C. H. (2009). Measuring perceived brand luxury: An evaluation of the BLI scale. Journal of Brand Management, 16(5), 395-405. doi:10.1057/bm.2008.49
  13. Cunningham-Kim, M. A. & Darke, P. (2011). Because I'm worth it (and you're not): Separating the effects of narcissism and self-esteem on prestige purchases. Advances in Consumer Research, 38, 896-897.
  14. Dewan, R., Jing, B., & Seidmann, A. (2000). Adoption of Internet-based product customization and pricing strategies. Journal of Management Information Systems, 17(2), 9-28. doi:10.1080/07421222.2000.11045644
  15. Dillon, T. W., & Reif, H. L. (2004). Factors Influencing Consumers' E-Commerce Commodity Purchases. Information Technology, Learning & Performance Journal, 22(2), 1-12.
  16. Dubois, B., & Czellar, S. (2002). Prestige brands or luxury brands? An exploratory inquiry on consumer perceptions. Retrieved July 17, 2022, from https://archive-ouverte.unige.ch/unige:5816
  17. Eun, M. J., & Lee, J. H. (2006). A study on a design process model for mass-customized fashion product (part i)-on the basis of internet shopping. Journal of the Korean Society of Clothing and Textiles, 30(2), 187-197.
  18. Foster, C., & Heeks, R. (2013). Innovation and scaling of ICT for the bottom-of-the-pyramid. Journal of Information Technology, 28(4), 296-315. doi:10.1057/jit.2013.19
  19. Franke, N., Keinz, P., & Steger, C. J. (2009). Testing the value of customization: When do customers really prefer products tailored to their preferences?. Journal of Marketing, 73(5), 103-121. doi:10.1509/jmkg.73.5.103
  20. Franke, N., & Schreier, M. (2010). Why customers value self-designed products: The importance of process effort and enjoyment. Journal of Product Innovation Management, 27(7), 1020-1031. doi:10.1111/j.1540-5885.2010.00768.x
  21. Franke, N., Schreier, M. & Kaiser, U. (2010). The 'I designed it myself' effect in mass customization. Management Science, 56(1), 125-140. doi:10.1287/mnsc.1090.1077
  22. Fuchs, C., Schreier, M., & Van Osselaer, S. M. (2015). The handmade effect: What's love got to do with it?. Journal of Marketing, 79(2), 98-110. doi:10.1509/jm.14.0018
  23. Gandhi, A., Magar, C., & Roberts, R. (2014). How technology can drive the next wave of mass customization. McKinsey on Business Technology, 32, 4190-4199.
  24. Goldsmith, R. E., & Freiden, J. B. (2004). Have it your way: Consumer attitudes toward personalized marketing. Marketing Intelligence & Planning, 22(2), 228-239. doi:10.1108/02634500410525887
  25. Grant, K. E., Straker, K., Muller, C., & Wrigley, C. (2013). The search for individualism: Self-expression through product personalisation. International Journal of Designed Objects, 6(1), 17-29. doi:10.18848/2325-1379/CGP/v06i01/38694
  26. Gregg, A. P., & Sedikides, C. (2010). Narcissistic fragility: Rethinking its links to explicit and implicit self-esteem. Self and Identity, 9(2), 142-161. doi:10.1080/15298860902815451
  27. Grossman, G. M., & Shapiro, C. (1988). Foreign counterfeiting of status goods. The Quarterly Journal of Economics, 103(1), 79-100. doi:10.2307/1882643
  28. Heizer, J., & Render, B. (2011). Principles of Operations Management (10th Edition). New York, NY: Pearson.
  29. Hendin, H. M., & Cheek, J. M. (1997). Assessing hypersensitive narcissism: A reexamination of Murray's narcism scale. Journal of Research in Personality, 31(4), 588-599. doi:10.1006/jrpe.1997.2204
  30. Hyun, J. W., Kim, J. M., & Hwang, S. J. (2021). The effects of narcissism and materialism on the compensatory consumption of luxury products in the millennial generation: With a focused on the moderating effect of self-control. Journal of Fashion Business, 25(4), 109-124. doi:10.12940/jfb.2021.25.4.109
  31. Jang, S., & Park, J. (2020). A study on the moderating effect of narcissism in relationship between perceived consumption value and purchasing intention. Journal of Marketing Management Research, 25(3), 63-85. doi:10.37202/KMMR.2020.25.3.63
  32. Kaiser, U., Schreier, M., & Janiszewski, C. (2017). The self-expressive customization of a product can improve performance. Journal of Marketing Research, 54(5), 816-831. https://doi.org/10.1509/jmr.14.0293
  33. Kamali, N., & Loker, S. (2002). Mass customization: On-line consumer involvement in product design. Journal of Computer-mediated Communication, 7(4), JCMC741. doi:10.1111/j.1083-6101.2002.tb00155.x
  34. Kim, H. Y., & Kwon, Y. J. (2017). Blurring production-consumption boundaries: Making my own luxury bag. Journal of Business Research, 74, 120-125. doi:10.1016/j.jbusres.2016.10.022
  35. Kim, H. Y. & Lee, Y. (2020). The effect of online customization on consumers' happiness and purchase intention and the mediating roles of autonomy, competence, and pride of authorship. International Journal of Human-Computer Interaction, 36(5), 403-413. doi:10.1080/10447318.2019.1658375
  36. Kumar, A., & Stecke, K. E. (2007). Measuring the effectiveness of a mass customization and personalization strategy: A market-and organizational-capability-based index. International Journal of Flexible Manufacturing Systems, 19(4), 548-569. doi:10.1007/s10696-008-9047-7
  37. Lee, H., Kang, W., & Kang, S. (2016). A study on consumer co-creation in new product development. Journal of Marketing Management Research, 21(4), 67-95.
  38. Lee, S. E., Kunz, G. I., Fiore, A. M., & Campbell, J. R. (2002). Acceptance of mass customization of apparel: merchandising issues associated with preference for product, process, and place. Clothing and Textiles Research Journal, 20(3), 138-146. doi:10.1177/0887302X0202000302
  39. Moreau, C. P., Bonney, L., & Herd, K. B. (2011). It's the thought (and the effort) that counts: How customizing for others differs from customizing for oneself. Journal of Marketing, 75(5), 120-133. doi:10.1509/jmkg.75.5.120
  40. Moreau, C. P., Prandelli, E., Schreier, M., & Hieke, S. (2020). Customization in luxury brands: Can Valentino get personal?. Journal of Marketing Research, 57(5), 937-947. doi:10.1177/0022243720943191
  41. Norton, M. I., Mochon, D., & Ariely, D. (2012). The IKEA effect: When labor leads to love. Journal of Consumer Psychology, 22(3), 453-460. doi:10.1016/j.jcps.2011.08.002
  42. O'Cass, A. (2004). Fashion clothing consumption: Antecedents and consequences of fashion clothing involvement. European Journal of Marketing, 38(7), 869-882. doi:10.1108/03090560410539294
  43. Park, J., & Lee, J. (2005). A study of the fashion design process model for mass customized clothing. Journal of the Korean Society of Clothing and Textiles, 29(7), 897-908.
  44. Park, S. M. (2012). A study on the customized t-shirts using 3D avatar. Journal of Digital Design, 12(1), 418-425.
  45. Peng, D. X., Liu, G. J., & Heim, G. R. (2011). Impacts of information technology on mass customization capability of manufacturing plants. International Journal of Operations & Production Management, 31(10), 1022-1047. doi:10.1108/01443571111182173
  46. Pilch, I., & Gornik-Durose, M. E. (2017). Grandiose and vulnerable narcissism, materialism, money attitudes, and consumption preferences. The Journal of Psychology, 151(2), 185-206. doi:10.1080/00223980.2016.1252707
  47. Piller, F. T., Moeslein, K., & Stotko, C. M. (2004). Does mass customization pay? an economic approach to evaluate customer integration. Production Planning & Control, 15(4), 435-444. doi:10.1080/0953728042000238773
  48. Pine, B. J., Victor, B., & Boynton, A. C. (1993). Making mass customization work. Harvard Business Review, 71(5), 108-11.
  49. Pine, B. J., Peppers, D., & Rogers, M. (1995). Do you want to keep your customers forever?. Harvard Business Review, 73, 103-114.
  50. Schreier, M. (2006). The value increment of mass- customized products: An empirical assessment. Journal of Consumer Behaviour, 5(4), 317-327. doi:10.1002/cb.183
  51. Sedikides, C., Gregg, A. P., Cisek, S., & Hart, C. M. (2007). The I that buys: Narcissists as consumers. Journal of Consumer Psychology, 17(4), 254-257. doi:10.1016/S1057-7408(07)70035-9
  52. Sedikides, C., Rudich, E. A., Gregg, A. P., Kumashiro, M., & Rusbult, C. (2004). Are normal narcissists psychologically healthy?: Self-esteem matters. Journal of Personality and Social Psychology, 87(3), 400. doi:10.1037/0022-3514.87.3.400
  53. Shin, H. A., Jeon, H. K., Lee, W. J., & Kang, Y. J. (2012). Exploring case study on mass customization of domestic company. Journal of Digital Convergence, 10(6), 111-131. doi:10.14400/JDPM.2012.10.6.111
  54. Steenkamp, J. B., Batra, R., & Alden, D. L. (2003). How perceived brand globalness creates brand value. Journal of International Business Studies, 34, 53-65. doi:10.1057/palgrave.jibs.8400002
  55. Trentin, A., Perin, E., & Forza, C. (2014). Increasing the consumer-perceived benefits of a mass-customization experience through sales-configurator capabilities. Computers in Industry, 65(4), 693-705. doi:10.1016/j.compind.2014.02.004
  56. Truong, Y., McColl, R., & Kitchen, P. J. (2009). New luxury brand positioning and the emergence of masstige brands. Journal of Brand Management, 16(5), 375-382. doi:10.1057/bm.2009.1
  57. Vigneron, F., & Johnson, L. W. (2004). Measuring perceptions of brand luxury. Journal of Brand Management, 11(6), 484-506. doi:10.1057/palgrave.bm.2540194
  58. Wixcey, N. (2019). Made-to-order: The rise of mass personalization. Retrieved from https://www2.deloitte.com/content/dam/Deloitte/ch/Documents/consumer-business/ch-en-consumer-business-made-to-order-consumer-review.pdf
  59. Yang, H. J., & Lee, J. R. (2017). A study on the analysis of online customizing markets and the directions of services. The Treatise on the Plastic Media, 20(2), 110-119.
  60. Yoo, J., & Park, M. (2017). The effect of value co-creation of mass customization on consumer responses. The e-Business Studies, 18(1), 37-49. https://doi.org/10.20462/tebs.2017.02.18.1.37