Asia-Pacific Journal of Business Venturing and Entrepreneurship (벤처창업연구)

The Korean Society of Business Venturing (한국벤처창업학회)
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Analysis of the Influence of Job Satisfaction and the Performance-oriented Remuneration in Electric Power Companies on Trust in Manager: Focusing on the Mediating Effect of Organizational Justice

전력공기업의 직무만족과 성과보수가 경영자신뢰에 미치는 영향관계에서의 조직공정성의 매개효과 검증

  • 인재만 (건국대학교 글로컬캠퍼스)
  • Received : 2021.08.31
  • Accepted : 2021.10.18
  • Published : 2021.10.31
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Abstract

The purpose of this study is to suggest a direction for enhancing the mutual trust level between employees and managers by examining the effect of job satisfaction of electric power companies's employees and performance-oriented remuneration paid to them on awareness level of organizational justice and a trust in manager. Based on a significant positive relationship between employee's job satisfaction and trust in a manager, a significant positive relationship between employee's job satisfaction and perception of organizational justice, and a positive relationship between organizational justice and trust in manager, it was possible to confirm the mediating role of organizational justice between job satisfaction and a trust in manager. In addition, although performance-oriented remuneration did not have a significant effect on trust in manager directly, it was found to have a significant negative effect on distributive justice and procedural justice, but for interactional justice did not appear to have a significant influence. Because the autonomy of the labor budget is quite limited due to the government's total regulation on the size of the labor budget for public enterprises and due to the government's evaluation of management of public enterprises, it can be explained as having a negative effect on the perception of organizational justice. In addition, since the partial mediating effect of distributive justice and interactional justice was confirmed in the relationship between job satisfaction and trust in manager, the mediating effect of procedural justice was insignificant, it was confirmed that the need to establish and operate an internal HR management system based on smooth communication that employees can satisfy and accept can have a significant impact on trust in manager. On the other hand, because the negative complete mediating effect of distributive justice and procedural justice between performance-oriented remuneration and trust in manager was significantly confirmed, It is showing that employees' negative perceptions of performance distribution procedures and distribution results had a negative effect on trust in manager. The results of this study suggest that employees will perceive the organization as fair, and trust the manager who is the decision maker, when they are fully rewarded for their performance, with job satisfaction, a fair evaluation of their efforts, even if there are various factors that can influence managers to be trusted by their employees.

본 연구의 목적은 전력공기업 직원의 직무만족과 그들에게 지급되는 성과보수가 조직공정성 인식 수준과 경영자 신뢰에 미치는 영향 정도를 검증하여, 직원과 경영자 상호 간의 신뢰수준 제고를 위한 방향을 제시하는데 있다. 직원의 직무만족과 경영자신뢰 간의 유의한 정(+)의 영향 관계, 직원의 직무만족과 조직공정성 인식 간의 유의한 정(+)의 영향 관계 및 조직공정성과 경영자신뢰 간의 정(+)의 영향 관계로 직무만족과 경영자신뢰 간 조직공정성의 매개역할을 확인할 수 있었다. 또한 성과보수는 직접적으로 경영자신뢰에 유의한 영향을 미치지 못했지만, 분배공정성 및 절차공정성에 유의한 부(-)의 영향을 미치는 것으로 나타났으며, 상호작용공정성은 유의미한 영향 관계는 없는 것으로 나타났다. 이는 공기업의 인건비 예산 규모에 대한 정부의 총량적 규제와 공기업 정부경영평가로 인하여 인건비 운영의 자율성이 상당히 제한적이며, 내부 성과평가 절차 및 성과평가 결과에 대한 직원들의 수용성이 낮아, 성과보수에 대한 조직공정성 인식에 부(-)의 영향을 주는 것으로 설명될 수 있다. 또한 직무만족과 경영자신뢰와의 영향관계에서 분배공정성과 상호공정성의 부분매개 효과를 확인하였으나, 절차공정성의 매개효과는 비유의적으로 나타나, 직원들이 공감하고 수용할 수 있는 원활한 상호소통 기반 내부 인사운영시스템의 구축과 운영 필요성은 경영자신뢰에도 상당한 영향을 미칠 수 있음을 확인하였다. 한편, 성과보수와 경영자신뢰 간의 분배공정성과 절차 공정성의 부(-)의 완전매개효과가 유의적으로 확인되어, 직원들이 성과분배 절차 및 분배결과에 대하여 부정적으로 인식하는 경우, 경영자 신뢰에도 부정적으로 영향을 미치고 있음을 보여주고 있다. 경영자들이 직원들에게 신뢰를 받을 수 있는 영향 요인은 다양하지만, 그 중에서 직원들이 본인의 직무에 만족하고, 그들의 노력과 업무성과가 공정하게 평가받으며, 이에 대한 대가를 조직으로부터 받게 될 때, 직원들은 조직을 공정하다고 인식하고, 의사결정권자인 경영자를 신뢰하게 된다는 것을 본 연구의 결과는 시사하고 있다.

Keywords

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