DOI QR코드

DOI QR Code

The Effects of Tourist Shopping Value on Fashion Brand Attitude and Shopping Satisfaction -The Moderating Role of Cosmopolitanism -

관광쇼핑객이 추구하는 가치가 패션브랜드 태도와 쇼핑만족도에 미치는 영향 -코스모폴리타니즘의 조절효과를 중심으로-

  • Hur, Hee Jin (Dept. of Fashion Design & Business, Daejeon University)
  • 허희진 (대전대학교 패션디자인.비즈니스학과)
  • Received : 2021.08.07
  • Accepted : 2021.09.30
  • Published : 2021.10.31

Abstract

This study sought to identify the types of fashion brands preferred by tourists based on the shopping values that they pursue through purchases at tourist destinations and to verify the effects of these values on their satisfaction. To obtain a representative sample of South Korea's tourist shoppers, a survey was conducted among 300 subjects involving adult men and women in their twenties to sixties. Structural equation modeling analyses were performed on the collected data using SPSS and AMOS. The effects of tourist shopping values on brand attitudes were verified by dividing tourist shopping values into social, epistemic, and functional values and dividing brand attitudes into attitudes toward fashion global and local brands. Additionally, this work intended to ascertain the moderating effect of cosmopolitanism on tourist shopping behaviors. The analysis results reveal that a high level of epistemic value as perceived by tourists during shopping resulted in a corresponding high level of preference for local fashion brands. Furthermore, a high level of social value as perceived by tourists led to a high level of preference toward global fashion brands. Contrastingly, functional value influenced both local and global brands. As a result of the moderating effect, in the group with high cosmopolitanism tendency, the effect of epistemic value was not significant, but the low group significantly affected brand attitude based on the social and epistemic value. Given its academic and practical implications, the present study is likely to broaden the understanding of tourist shopping and facilitate future research on that phenomenon.

Keywords

References

  1. Alden, D. L., Steenkamp, J.-B. E. M., & Batra, R. (2006). Consumer attitudes toward marketplace globalization - Structure, antecedents, and consequences. International Journal of Research in Marketing, 23(3), 227-39. doi:10.1016/j.ijresmar.2006.01.010
  2. Arnold, M. J., & Reynolds, K. E. (2003). Hedonic shopping motivations. Journal of Retailing, 79(2), 77-95. doi:10.1016/S0022-4359(03)00007-1
  3. Bejan, P. (2010). About hospitality and tolerance in South-eastern Europe. Journal for the Study of Religions and Ideologies, 9(26), 36-46.
  4. Cannon, H. M., & Yaprak, A. (2002). Will the real-world citizen please stand up! The many faces of cosmopolitan consumer behavior. Journal of International Marketing, 10(4), 30-52. doi:10.1509/jimk.10.4.30.19550
  5. Chandon, P., Wansik, B., & Laurent, G. (2000). A benefit congruency framework of sales promotion effectiveness. Journal of Marketing, 64(4), 65-81. doi:10.1509/jmkg.64.4.65.18071
  6. Choi, J., Chang, Y. K., Li, Y. J., & Jang, M. G. (2016). Doing good in another neighborhood - Attributions of CSR motives depend on corporate nationality and cultural orientation. Journal of International Marketing, 24(4), 82-102. doi:10.1509/jim.15.0098
  7. Chung, Y. S., Wu, C. L., & Chiang, W. E. (2013). Air pas- sengers' shopping motivation and information seeking behaviour. Journal of Air Transport Management, 27, 25-28. doi:10.1016/j.jairtraman.2012.11.006
  8. Cleveland, M., Laroche, M., Takahashi, I., & Erdogan, S. (2014). Cross-linguistic validation of auni dimensional scale for cosmopolitanism. Journal of Business Research, 67(3), 268-277.doi:10.1016/j.jbusres.2013.05.013
  9. Cui, Y. H. (2016). The effect of psychological distance of tourist shoppers on fashion brand attitudes. Unpublished doctoral dissertation, Seoul National University, Seoul.
  10. Cui, Y. H., & Choo, H. J. (2018). Effect of home-host country psychic distance(HHCPD) perception of Chinese tourists on tourism shopping motivation, Journal of the Korean Society of Clothing and Textiles, 42(1), 104-120. doi:10.5850/JKSCT.2018.42.1.104
  11. Dimofte, C. V., Johansson, J. K., & Ronkainen, I. A. (2008). Cognitive and affective reactions of U.S. consumers to global brands. Journal of International Marketing, 16(4), 113-135. doi:10.1509/jimk.16.4.113
  12. Dogan, M., & Yaprak, A. (2017). Self-construal and willingness to purchase foreign products: The mediating roles of consumer cosmopolitanism and ethnocentrism, In: Stieler M.(eds) Creating Marketing Magic and Innovative Future Marketing Trends. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. (pp.1499-1511). Springer, Cham. doi:10.1007/978-3-319-45596-9_277
  13. Duman, T., & Mattila, A. S. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311-323. doi:10.1016/j.tourman.2003.11.014
  14. Erickson, G. M., Johansson, J. K., & Chao, P. (1984). Image variables in multi-attribute product evaluations - Country-of-origin effects. Journal of Consumer Research, 11(2), 694-699. doi:10.1086/209005
  15. Fodness, D. (1994). Measuring tourist motivation. Annals of Tourism Research, 21(3), 555-581. doi:10.1016/0160-7383(94)90120-1
  16. Fornell, C., & Larcker D. F. (1981). Structural equation model with unobservable variables and measurement error - Algebra and statistics. Journal of Marketing Research, 18(3), 382-388. doi:10.1177/002224378101800313
  17. Friedman, J. (1990). Being in the world - Globalization and Localization. Theory, Culture and Society, 7(2), 311-328. doi:10.1177/026327690007002018
  18. Ger, G. (1999). Localizing in the global village - Local firms competing in global markets. California Management Review, 41(4), 64-83. doi:10.2307/41166010
  19. Halkias, G., Davvetas, V., & Diamantopoulos, A. (2016). The interplay between country stereotypes and perceived brand globalness / localness as drivers of brand preference. Journal of Business Research, 69(9), 3621-3628. doi:10.1016/j.jbusres.2016.03.022
  20. Han, C. M. (2017). Cosmopolitanism and ethnocentrism among young consumers in emerging Asia - Chinese vs Koreans towards Japanese brands. Asia Pacific Journal of Marketing and Logistics, 29(2), 330-346. doi:10.1108/APJML-07-2016-0113
  21. Han, C. M., Kim, K. A., & Chen, M. (2019). Consumer cosmopolitanism in China - The mediation effects of brand origin and globalness. Korea Management Review, 48(3), 799-817. doi:10.17287/kmr.2019.48.3.799
  22. Hannerz, U. (1990). Cosmopolitans and locals in world culture. Theory, Culture & Society, 7(2), 237-251. doi:10.1177/026327690007002014
  23. Heung, V. C. S., & Cheng, E. (2000). Assessing tourists' satisfaction with shopping in the Hong Kong special administrative region of China. Journal of Travel Research, 38(4), 396-404. doi:10.1177/004728750003800408
  24. Holt, D. B. (2003). What becomes an icon most? Harvard Business Review, 81(3), 43-49.
  25. Hur, H. J., & Choo, H. J. (2019). Scale development and validation of tourist shopping value. Journal of Consumer Studies, 30(2), 85-116. doi:10.35736/JCS.30.2.5
  26. Hur, H. J., & Suh, Y. G. (2020). The effect of tourist shopping value on product types and satisfaction - The moderating role of escaping-seeking motivation. Fashion & Textile Research Journal, 22(6), 752-761. doi:10.5805/SFTI.2020.22.6.752
  27. Jansen-Verbeke, M. (1991). Leisure shopping - A magic concept for the tourism industry?. Tourism Management, 12(1), 9-14. doi:10.1016/0261-5177(91)90024-N
  28. Kang, M. (2013). Development of fashion cultural products using regional tourism contents and industrialization strategy. Unpublished doctoral dissertation, Chung-Ang University, Seoul.
  29. Kapferer, J. N. (1995). Brand confusion - Empirical study of a legal concept. Psychology & Marketing, 12(6), 551-568. doi:10.1002/mar.4220120607
  30. Keinan, A., & Kivetz, R. (2011). Productivity orientation and the consumption of collectable experiences. Journal of Consumer Research, 37(4), 935-950. doi:10.1086/657163
  31. Kim, K. E., Longhuatao, & Cho, S. D. (2016). Effects of brand globalness and localness of Chinese brands on perceived brand value - The moderating roles of cosmopolitanism and conspicuous consumption characteristics. Journal of Consumption Culture, 19(3), 135-155.doi:10.17053/jcc.2016.19.3.007
  32. Lee, R., & Lockshin, L. (2011). Halo effects of tourists' destination image on domestic product perceptions. Australasian Marketing Journal, 19(1), 7-13. doi:10.1016/j.ausmj.2010.11.004
  33. LeHew, M. L. A., & Wesley, S. C. (2007). Tourist shoppers' satisfaction with regional shopping mall experiences. International Journal of Culture, Tourism and Hospitality Research, 1(1), 82-96. doi:10.1108/17506180710729628
  34. Lehto, X. Y., Cai, L. A., O'Leary, J. T., & Huan, T. C. (2004). Tourist shopping preferences and expenditure behaviours - The case of the Taiwanese outbound market. Journal of Vacation Marketing, 10(4), 320-332. doi:10.1177/135676670401000404
  35. Levy, O., Beechler, S., Taylor, S., & Boyacigiller, N. A. (2007). What we talk about when we talk about 'global mindset'- Managerial cognition in multinational corporations. Journal of International Business Studies, 38(2), 231-258. doi:10.1057/palgrave.jibs.8400265
  36. Ministry of Culture, Sports and Tourism (2020). 2019 International Visitor Survey.
  37. Oh, J. Y.-J., Cheng, C. K., Xinran Y. Lehto & Joseph T. O'Leary (2004). Predictors of tourists' shopping behaviour - Examination of socio-demographic characteristics and trip typologies. Journal of Vacation Marketing, 10(4), 308-319. doi:10.1177/135676670401000403
  38. Prebensen, N. K., & Xie, J. (2017). Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption. Tourism Management, 60, 166-176. doi:10.1016/j.tourman.2016.12.001
  39. Prince, M., Davies, M. A., Cleveland, M., & Palihawadana, D. (2016). Here, there and everywhere - A study of consumer centrism. International Marketing Review, 33(5), 715-754. doi:10.1108/IMR-06-2014-0205
  40. Rosenbaum, M. S., & Spears, D. L. (2005). Who buys that? Who does what? Analysis of cross-cultural consumption behaviours among tourists in Hawaii. Journal of Vacation Marketing, 11(3), 235-247. doi:10.1177/1356766705055710
  41. Samli, A. C. (1995). International consumer behavior - Its impact on marketing strategy development. Westport, CO: Quorum Books.
  42. Sirgy, M. J., Grewal, D., Mangleburg, T. F., Park, J., Chon, K. S., Claiborn, C. B., Johar, J. S., & Berkman, H. (1997). Assessing the predictive validity of two methods of measuring selfimage congruence. Journal of the Academy of Marketing Science, 25(3), 229-241. doi:10.1177/0092070397253004
  43. Shu, S. T., Strombeck, S., & Hsieh, C. L. (2013). Consumer ethnocentrism, self-image congruence and local brand preference - A cross-national examination. Asia Pacific Management Review, 18(1), 43-61. doi:10.6126/APMR.2013.18.1.03
  44. Steenkamp, J. B. E. M., Batra, R., & Alden D. L. (2003). How perceived brand globalness creates brand value. Journal of International Business Studies, 34(1), 53-65. doi:10.1057/palgrave.jibs.8400002
  45. Swoboda, B., Pennemann, K., & Taube, M. (2012).The effects of perceived brand globalness and perceived brand localness in China - Empirical evidence on Western, Asian, and domestic retailers. Journal of International Marketing, 20(4), 72-95. doi:10.1509/jim.12.0105
  46. Tajfel, H., & Turner, J. C. (1979). An integrative theory of intergroup conflict, in W. Austin and S. Worchel (Eds.), The social psychology of intergroup relations, monterey, CA: Brooks-Cole, 33-47.
  47. Timothy, D. J., & Butler, R. W. (1995). Cross-border shopping - A North American perspective. Annals of Tourism Research, 22(1), 16-34. doi:10.1016/0160-7383(94)00052-T
  48. Turner, L. W., & Reisinger, Y. (2001). Shopping satisfaction for domestic tourists. Journal of Retailing and Consumer Services, 8(1), 15-27. doi:10.1016/S0969-6989(00)00005-9
  49. Williams, A. P., & Soutar, G. N. (2009). Customer value, satisfaction and behavioral intentions - An investigation of adventure tourism consumers. Annals of Tourism Research, 36(3), 413-438. doi:10.1016/j.annals.2009.02.002
  50. Wong, J., & Law, R. (2003). Difference in shopping satisfaction levels-A study of tourists in Hong Kong. Tourism Management, 24, 401-410. doi:10.1016/S0261-5177(02)00114-0
  51. Yu, H., & Littrell, M. A. (2003). Product and process orientations to tourism shopping. Journal of Travel Research, 42(2), 140-150. doi:10.1177/0047287503257493
  52. Zabkar, V., Arslanagic-Kalajdzic, M., Diamantopoulos, A., & Florack, A. (2017). Brothers in blood, yet strangers to global brand purchase - A four-country study of the role of consumer personality. Journal of Business Research, 80, 228-235. doi:10.1016/j.jbusres.2017.06.006
  53. Zhu, D., Xu, H., & Jiang, L. (2016). Behind buying - The Chinese gaze on European commodities. Asia Pacific Journal of Tourism Research, 21(3), 293-311.doi:10.1080/10941665.2015.1048263