Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
권호 표지
DOI QR코드

DOI QR Code

The Effect of Emotional Dissonance on the Mental Health of University Administration Staff -The Mediating effect of Psychological Flexibility-

대학 행정직원들의 감정부조화가 정신건강에 미치는 영향 -심리적 유연성의 매개효과-

  • Lee, Jung-Min (Korea Foundation of Industrial Health Care and Welfare) ;
  • Hong, Min-Hee (Department of Dental Hygiene, Division of Health, Baekseok University) ;
  • Jang, Ki-Won (Korea Foundation of Industrial Health Care and Welfare)
  • 이정민 (한국산업의료복지연구원) ;
  • 홍민희 (백석대학교 보건학부 치위생학과) ;
  • 장기원 (한국산업의료복지연구원)
  • Received : 2021.09.23
  • Accepted : 2021.10.20
  • Published : 2021.10.28
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study is to verify the mediating effects of psychological flexibility on the relationship between emotional dissonance and mental health(depression, anxiety, somatic symptoms) in university administration staff. For this study, a sample of 191 university administration staff completed the questionnaires. The data was analyzed using the SPSS program and Sobel Test. The results of the analysis are as follows: 1. Most of the university administration staff had difficulties with emotional dissonance(52.36%), depression(47.12%), anxiety(58.12%), and somatic symptoms(62.83%). 2. The risk group of emotional dissonance had a significantly higher level of depression, anxiety and somatic symptoms compared with the normal group. 3. Emotional dissonance and psychological flexibility had a significant effect on depression, anxiety and somatic symptoms. 4. The mediating effects of psychological flexibility on the relationship between emotional dissonance and mental health(depression, anxiety, somatic symptoms) was verified. Finally, We suggested the need to intervene in emotional labor and mental health in university administration staff and psychological flexibility as an intervention and prevention method.

본 연구목적은 대학 행정직원들의 감정부조화와 우울, 불안, 신체증상의 정신건강 간의 관계에서 심리적 유연성의 매개효과를 검증하는 것이다. 이를 위하여, 대학 행정직원 191명에게 설문지를 실시하였다. 수집된 자료는 SPSS 25.0 프로그램과 Sobel Test를 활용해 분석하였다. 분석결과는 다음과 같다. 첫째. 대학 행정직원들 다수가 감정부조화(52.36%), 우울(47.12%), 불안(58.12%), 신체증상(62.83%)의 어려움이 있었다. 둘째. 감정부조화 위험군이 정상군에 비교하여 우울, 불안, 신체증상 수준이 유의하게 높았다. 셋째. 감정부조화와 심리적 유연성은 우울, 불안, 신체증상에 유의한 영향을 나타냈다. 넷째. 감정부조화와 정신건강 요인(우울, 불안, 신체증상 각각)간의 관계에서 심리적 유연성의 매개효과가 검증되었다. 마지막으로 대학 행정직원들의 감정노동과 정신건강에 개입할 필요성과 그 개입 및 예방 방안으로서 심리적 유연성을 제언하였다.

Keywords

References

  1. S. B. Lim. (2016). Developing Web-based University Administration Performance Evaluation System and Index to Strengthen Organizational Capability of Administrative Staffs. The Journal of Educational Administration, 34(3), 77-105. UCI : G704-000511.2016.34.3.007
  2. H. G. Yoo & M. J. Lee. (2020). Differences between Job Expectations and Job Satisfaction on Overall Employee Satisfaction-Focused on University Staff-. The Korea Contents Society, 20(9), 308-317. DOI : 10.5392/JKCA.2020.20.09.308
  3. A. M. Parajon. (2011). The Impact of Emotional Labor and Emotional Dissonance on Job Satisfaction at One Private University in the Middle States Region. North Carolina : Wilmington University. ProQuest Dissertations Publishing.
  4. N. Dhanpat. (2016). Emotional labor in Academe. Challenges faced. Problems and Perspectives in Management, 14(3), 575-582. DOI : 10.21511/ppm.14(3-2).2016.14
  5. S. L. Han, H. S. Shim & W. J. Choi. (2018). The Effect of Emotional Labor of College Administrative Service Workers on Job Attitudes: Mediating Effect of Emotional Labor on Trust and Organizational Commitment. Frontiers in psychology. 11, 41-51. DOI : 10.3389/fpsyg.2018.02473
  6. A. R. Hoschchild. (2003). The Managed Heart: Commercialization of human feeling. Berkeley: University of California Press.
  7. R. J. ERICKSON & C. RITTER. (2001). Emotional Labor, Burnout, and Inauthentidty: Does Gender Matter? Social Psychology Quarterly, 64(2), 146-163. https://doi.org/10.2307/3090130
  8. J. E. Lee, E. M. Han, H. G. Hong & I. J. Lee. (2016). Validation of the Korean Version of the Emotional Labor Scale (ELS). The Korean Journal of Health Psychology, 21(1), 243-256. DOI : 10.17315/kjhp.2016.21.1.012
  9. S. R. Lee, J. O. Park, J. C. Park & IRC Inc. (2015). A study on emotional labor conditions, risk factors, and health effects of emotional labor workers. Ulsan : Korea Occupational Safety and Health Agency.
  10. J. M. Lee & K. W. Jang. (2020). The Influence of Medical Workers' Emotional Labor on Somatic Symptoms-Focusing on Mediating Effects of Depression and Anxiety-. Journal of the Korea Academia-Industrial, 21(11), 586-594. DOI : 10.5762/KAIS.2020.21.11.586
  11. J. M. Lee, M. H. Hong & K. W. Jang. (2021). Convergence Study about the Relationship among Emotional Dissonance, Depression and Anxiety in Care Service Workers-Focused on the Moderating Effects of Emotional Intelligence-. Journal of the Korea Convergence Society, 12(1), 341-351. DOI : 10.15207/JKCS.2021.12.1.341
  12. M. Murcia, J. F. Chastang & I. Niedhammer. (2013). Psychosocial work factors, major depressive and generalised anxiety disorders: Results from the French national SIP study. Journal of Affective Disorders, 146(3), 319-327. DOI : 10.1016/j.jad.2012.09.014
  13. J. Wieclaw, E. Agerbo, P. B. Mortensen, H. Burr, F. Tuchsen & J. P. Bonde. (2008). Psychosocial working conditions and the risk of depression and anxiety disorders in the Danish workforce. BMC Public Health, 8(280), 1-9. DOI : 10.1186/1471-2458-8-280
  14. T. Honkonen, K. Ahola, M. Pertovaara, E. Isometsa, R. Kalimo & E. Nykyri. (2006). The association between burnout and physical illness in the general population- results from the Finnish Health 2000 Study. Journal of Psychosomatic Research, 61(1), 59-66. DOI : 10.1016/j.jpsychores.2005.10.002
  15. J. M. T. Moreno, C. S. Bordas, M. O. L. Lopez, C. V. Peracho, A. C. L. Lopez, E. E. Miguel & L. B. Vazquez. (2010). Descriptive study of stress and satisfaction at work in the Saragossa university services and administration staff. International Journal of Mental Health Systems, 4(7). 1-7. DOI : 10.1186/1752-4458-4-7
  16. L. S. Goldberg & A. A. Grandey. (2007). Display Rules Versus Display Autonomy: Emotion Regulation, Emotional Exhaustion, and Task Performance in a Call Center Simulation. Journal of Occupational Health Psychology, 12(3), 301-318. DOI : 10.1037/1076-8998.12.3.301
  17. A. A. Grandey. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110. https://doi.org/10.1037/1076-8998.5.1.95
  18. M. C. Onwezen, M. V. Veldhoven & M. Biron. (2014). The role of psychological flexibility in the demands-exhaustion-performance relationship. European Journal of Work and Organizational Psychology, 23(2), 163-176. DOI : 10.1080/1359432X.2012.742242
  19. S. C. Hayes. (2005). Get Out of Your Mind & Into Your Life: The New Acceptance & Commitment Therapy. Auckland: New Harbinger Publications, 1-190.
  20. F. W. Bond, S. C. Hayes, R. A. Baer, K. M. Carpenter, N. Guenole, H. K. Orcutt, T. Waltz & R. D. Zettle (2011). Preliminary Psychometric Properties of the Acceptance and Action Questionnaire-II: A Revised Measure of Psychological In flexibility and Experiential Avoidance. 42(4), 676-688. DOI : 10.1016/j.beth.2011.03.007
  21. M. Fledderus, E. T. Bohlmeijer, Fi. Smit & G. J. Westerhof. (2010). Mental Health Promotion as a New Goal in Public Mental Health Care: A Randomized Controlled Trial of an Intervention Enhancing Psychological Flexibility. American Journal of Public Health, 100(12), 2372-2378. DOI : 10.2105/AJPH.2010.196196
  22. F. W. Bond & P. E. Flaxman. (2006). The Ability of Psychological Flexibility and Job Control to Predict Learning, Job Performance, and Mental Health. Journal of Organizational Behavior Management, 26(1), 113-130. DOI : 10.1300/J075v26n01_05
  23. E. J. Wang, P. Berthon, L. Pitt & I. P. McCarthy. (2016). Service, emotional labor, and mindfulness. Business Horizons, 59(6), 655-661. DOI : 10.1016/j.bushor.2016.07.002
  24. N. J. Kim & K. Park. (2012). A Studies on Acceptance-Commitment Therapy on Female Emotional Laborers' Job Burnout and Experience Avoidance. Journal of Psychotherapy, 12(2), 55-75.
  25. A. Diaz-Corchuelo, E. Cordon-Pozo & R. Herrera. (2015). Percepcion de estres en personal universitario: Perceived stress in university administration and service staff. Diversitas: Perspectivas en Psicologia. 11(2), 207-215. DOI : 10.15332/s1794-9998.2015.0002.03
  26. S. J. Jang, H. T. Kang, S. B. Ko, I. A. Kim, H. R. Kim, S. S. Oh, J. H. Yoon & D. I. Jeong. (2018). A study on improvement of stress assessment tools for emotional workers and preparation of utilization plans. Ulsan : Korea Occupational Safety and Health Agency.
  27. National Center for Mental Health. (2020). Standard Guidelines for Mental Health Screening Tools and Use. Seoul : National Center for Mental Health.
  28. D. W. Han, C. H. Lee & K. G. Jeon. (1996). Development of Spielberger's State-Trait Anxiety Inventory, STAI-Y. Korean Journal of Health Psychology, 1(1), 1-14.
  29. Mental Health R&D Project Headquarters 1. (2020). Evidence-Based Mental Health Assessment Tool: Anxiety, Obsession, and Trauma. Seoul : National Center for Mental Health.
  30. J. H. Heo, M. S. Choi & H. J. Jin (2009). Study on the Reliability and Validity of Korean Translated Acceptance-Action Questionnaire-II. The Korean Journal of Counseling and Psychotherapy, 21(4), 861-878. UCI : G704-000523.2009.21.4.012
  31. R. M. Baron & D. A. Kenny. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
  32. M. E. Sobel. (1982). Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models. Sociological Methodology, 13, 290-312. DOI : 10.2307/270723.
  33. Ministry of Health and Welfare & Korea Disease Control and Prevention Agency. (2020). 2019 Korea National Health and Nutrition Examination Survey 8th. Cheongju Korea : Korea Disease Control and Prevention Agency.
  34. A. H. Winefield, N. Gillespie, C. Stough, J Dua, J. Hapuarachchi & C. Boyd. (2003). Occupational Stress in Australian University Staff: Results from a National Survey. International Journal of Stress Management, 10(1), 51-63. https://doi.org/10.1037/1072-5245.10.1.51
  35. J. M. Lee, K. W. Jang. (2020). Medical Workers' Emotional Labor on Somatic Symptoms - Focusing on Mediating Effects of Depression and Anxiety-. Journal of the Korea Academia-Industrial, 21(11), 586-594. DOI : 10.5762/KAIS.2020.21.11.586
  36. J. M. Lee, M.. H. Hong & K. W. Jang. (2021). Convergence Study about the Relationship among Emotional Dissonance, Depression and Anxiety in Care Service Workers -Focused on the Moderating Effects of Emotional Intelligence -. Journal of the Korea Convergence Society, 12(1), 341-351. DOI : 10.15207/JKCS.2021.12.1.341
  37. F. Dionne, T. L. Ngo & M. C. Blais. (2013). The psychological flexibility model: a New Approach to Mental Health. Europe PubMed Central, 38(2), 111-130. DOI : 10.7202/1023992ar