Informatization Policy (정보화정책)

National Information Society Agency (한국지능정보사회진흥원)
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A Study on the e-Governance Network in the Development Process of Public Mask Applications for COVID-19

COVID-19 공적 마스크 앱 개발과정에서의 e-거버넌스 네트워크 연구

  • Received : 2021.07.29
  • Accepted : 2021.08.25
  • Published : 2021.09.30
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Abstract

ICT technology development has led to a breakthrough change in government decision making by improving mutual communication between various stakeholders. The formation of ICT-based cooperation network between public organizations and civic tech developers to solve the problem of masks in the COVID-19 pandemic serves as a milestone. The purpose of this study is to examine the properties of e-Governance and analyze the dynamic network structure of the communication process for chat rooms created during the development of public mask apps. First, as a result of the analysis, the possibility of online-based e-Governance can be identified. In addition, the combination of expertise to solve social problems interacted organically within the network. Emotional communication for cooperation between key actors was marked as important for the successful operation of the network.

사회적 난제 해결에 있어 정부 역할과 거버넌스 방향에 대한 근본적인 재성찰이 필요한 시점에, ICT 기술발전은 다양한 주체 간 상호 커뮤니케이션을 극단적으로 향상시킴으로써 정부 의사결정에 획기적인 변화를 야기하고 있다. 코로나 펜데믹 상황에서 마스크 수급 불균형이라는 문제해결을 위해 ICT 기술을 기반으로 공공부문과 민간기업 개발자, 시민개발자의 협력네트워크 형성은 새로운 이정표를 제시했다. 본 연구는 공적 마스크 앱 개발과정에서 실시간 소통을 위해 생성된 대화방을 대상으로 e-거버넌스의 속성을 살펴보고, 공적 마스크 앱 개발을 성공적으로 이끌었던 의사소통과정의 역동적 네트워크 구조를 분석하고자 하였다. 분석 결과, 첫째, 온라인 소통기반 e-거버넌스의 작동 가능성을 확인할 수 있었다. 또한 사회문제 해결을 위한 주체 간 전문지식의 결합이 네트워크 내에서 유기적으로 작용하였고, 주요 행위자 간 협력을 위한 정서적 커뮤니케이션이 네크워크의 성공적 운영을 위해 중요한 요소임을 확인할 수 있었다.

Keywords

Acknowledgement

This article was supported by the Seoul Institute and supplemented the chapter of the Seoul Institute project.

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