DOI QR코드

DOI QR Code

Effects of Emotional Labor and Compassion Competence on Dental Hygiene Performance in Dental Hygienists

  • Kim, Sun-Mi (Department of Dental Hygiene, Vision College of Jeonju) ;
  • Kim, Young-Im (Department of Dental Hygiene, Vision College of Jeonju)
  • 투고 : 2021.03.30
  • 심사 : 2021.04.28
  • 발행 : 2021.06.30

초록

Background: This study examines the relationship between the emotional labor and compassion competence of clinical dental hygienists. It attempted to provide basic data to establish a plan to increase the dental hygiene performance of clinical dental hygienists in the future by identifying the factors influencing the dental hygiene work performance. Methods: This study is aimed at clinical dental hygienists working at the Jeollabuk-do Dental Clinic from April to June 2020 by the Convenience Sampling Method. An online survey site program was used to explain the purpose and purpose of the study on social media including the dental hygienist community, and distribute a URL that allows you to participate in the survey only if you agree to the study. Results: In emotional labor, there was a significant difference in job satisfaction and marital status, and in compassion competence, there were significant differences in job satisfaction, final education, and marital status by group. In dental hygiene work performance, compassion competency showed a statistically significant positive correlation. In other words, it was found that the higher the compassion competence, the higher the dental hygiene work performance. It was found that the total number of years worked and the compassion competence that influenced dental hygiene work performance were statistically significant. Conclusion: In summary, in order to improve the dental hygiene work performance of clinical dental hygienists, it is necessary to compassion competence with the subject. To this end, it is believed that various supports, measures, and systematic management should be implemented to compassion competence of clinical dental hygienists.

키워드

과제정보

This research was supported by funds of Vision College of Jeonju.

참고문헌

  1. Kim MJ, Lim CY, Son JL: Effect of emotional labor on somatization among dental hygienists in an area. J Dent Hyg Sci 19: 113-121, 2019. https://doi.org/10.17135/jdhs.2019.19.2.113
  2. Lee SK, Lee DJ, Jang EY, Choi DK, Son KH: A study on the relationships between self-leadership and organizational citizenship behavior according to styles of leadership. J Digit Converg 8: 123-136, 2010.
  3. Kim JH, Han SJ: The effect of self-leadership on organizational effectiveness and job performance in dental hygienist. J Korean Soc Dent Hyg 16: 1079-1092, 2016. https://doi.org/10.13065/jksdh.2016.16.06.1079
  4. Jung EK: Relationship between emotional labor and burnout among dental hygienists. J Korean Soc Dent Hyg 16: 53-59, 2016. https://doi.org/10.13065/jksdh.2016.16.01.53
  5. Grandey AA: Emotion regulation in the workplace: a new way to conceptualize emotional labor. J Occup Health Psychol 5: 95-110, 2000. https://doi.org/10.1037//1076-8998.5.1.95
  6. Lee YJ, Seomun G: Development and validation of an instrument to measure nurses' compassion competence. Appl Nurs Res 30: 76-82, 2016. https://doi.org/10.1016/j.apnr.2015.09.007
  7. Kwon JY, Lee SY: Relationship of between task performance, job satisfaction, and organizational contribution of dental hygienists. J Dent Hyg Sci 16: 302-309, 2016. https://doi.org/10.17135/jdhs.2016.16.4.302
  8. Slavitt DB, Stamps PL, Piedmont EB, Haase AM: Nurses' satisfaction with their work situation. Nurs Res 27: 114-120, 1978.
  9. Choi HJ, Kim MY: Psychometric properties of Korean version of Nurse Emotional Labor Strategy Scale (K-NELSS). J Korean Acad Nurs Adm 24: 161-170, 2018. https://doi.org/10.11111/jkana.2018.24.2.161
  10. Ko YK, Lee TW, Lim JY: Development of a performance measurement scale for hospital nurses. J Korean Acad Nurs 37: 286-294, 2007. https://doi.org/10.4040/jkan.2007.37.3.286
  11. Won YS, Oh HN: The effects of job stress and psychosocial stress among dental hygienists. J Dent Hyg Sci 15: 679-687, 2015. https://doi.org/10.17135/jdhs.2015.15.5.679
  12. Kim YI: A study on effects of emotional labor and emotional intelligence of dental hygienist on organizational effectiveness. J Korea Acad-Ind Cooper Soc 20: 390-396, 2019. https://doi.org/10.5762/KAIS.2019.20.9.390
  13. Lee MJ, Kim YN, Lee SY: A study on factors affecting emotional labor of clinical dental hygienists. J Dent Hyg Sci 15: 113-118, 2015. https://doi.org/10.17135/jdhs.2015.15.2.113
  14. Choi HJ, Bang HJ, Chung EY, Seo YJ: Factors that affect the level of emotional labor in dental hygienists. J Dent Hyg Sci 14: 295-301, 2014. https://doi.org/10.17135/jdhs.2014.14.3.295
  15. Hyeong JH, Jang YJ: A study on emotional labor and occupational stress in dental hygienists. J Korean Soc Dent Hyg 19: 1003-1013, 2019. https://doi.org/10.13065/jksdh.20190086
  16. Lee JY, Lee MH: Influencing factors of empathic competence and occupational stress of nurses on their ego-resilience. J Korean Acad Soc Home Health Care Nurs 26: 19-26, 2019. https://doi.org/10.22705/jkashcn.2019.26.1.19
  17. Lee HK: Converged influencing factors on compassion competence in clinical nurses. J Korea Converg Soc 6: 15-22, 2015. https://doi.org/10.15207/JKCS.2015.6.5.015
  18. Jo KH, Park AR, Lee JJ, Choi SJ: The effect of suffering experience, empathy ability, caring behaviors on terminal care performance of clinical nurses. Korean J Hosp Palliat Care 18: 276-284, 2015. https://doi.org/10.14475/kjhpc.2015.18.4.276
  19. Lee BH, Kim JS: The relationship between coaching behaviors of dental managers, job satisfaction and job performance of dental hygienists. Korean J Health Serv Manag 6: 121-130, 2012. https://doi.org/10.12811/kshsm.2012.6.4.121