한국융합학회논문지 (Journal of the Korea Convergence Society)

  • 제12권5호
  • /
  • Pages.157-166
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  • 2021
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  • 2233-4890(pISSN)
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  • 2713-6353(eISSN)
한국융합학회 (Korea Convergence Society)
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고급 지역사회 차고 저장 서비스 혁신 연구 - 광저우 썅수만에 초점을 맞추어

Research on the Innovation Service of Garage Storage in High-end Community - focused Fuzhou Oak Bay

  • 장목흔 (국민대학교 테크노디자인전문대학원 스마트경험디자인학과, 산동정법대학교 미디어아카데미) ;
  • 반영환 (국민대학교 테크노디자인전문대학원 스마트경험디자인학과)
  • Zhang, Muxin (Department of Smart Experience Design, TED, Kookmin University, School of Media and communication, Shandong University of Political Science and Law) ;
  • Pan, Young-Hwan (Department of Smart Experience Design, TED, Kookmin University)
  • 투고 : 2021.03.29
  • 심사 : 2021.05.20
  • 발행 : 2021.05.28
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초록

중국 중산계급이 궐기하는 배경 하에 차고 저장 서비스가 고급 지역사회에서 사용자 체험을 제고시키는 중요한 구성 부분으로 되었다. 본 연구는 중국 썅수만을 예시로 들며, 보관 서비스의 지속적인 발전을 위한 새로운 보관 서비스 시스템에 대해 소개하고자 한다. 연구 목적에 달성하기 위해 모델하우스 방문, 사용자 심층 인터뷰 조사와 사용자 여정도로 고객의 핵심 니즈를 파악하여 맞춤형 서비스 프로세스를 구축하였다. 최종 분석 결과를 보자면 해당 보관 서비스 시스템은 공간을 늘렸을 뿐만 아니라 고객 만족도도 높였다. 따라서 본고는 기타 건설회사에 이론적 서포트와 개리지 서비스의 실제 사례를 제공하며 커뮤니티의 서비스 시스템 성능을 대폭 개선할 수 있다.

With the rising of the middle-class in China, the garage reserve has become an important element considered by the high-end community in improving user's experience. Taking Oak Bay, China as an example, this study aims to present a new system of storage service that can help companies achieve sustainable development of storage services. In order to achieve this goal, a customized service process is made by investigating user's need with sample visits and in-depth interviews, and finding user's key points with journey maps. The final analysis shows that this storage service system helps to expand the space and improve user's satisfaction. Therefore, this paper provides theoretical support and practical basis of garage services for other construction companies, and greatly improves the service system of community.

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