서비스연구 (Journal of Service Research and Studies)

  • 제11권4호
  • /
  • Pages.67-76
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  • 2021
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  • 2234-2850(pISSN)
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  • 2466-1813(eISSN)
서비스사이언스학회 (The Society of service Science)
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DOI QR코드

DOI QR Code

스마트러닝 시스템의 이용만족도 평가모형 연구 - www.basic-edu.net 사용성 평가 결과를 중심으로 -

A study on the user satisfaction evaluation model of the smart learning system - Focusing on www.basic-edu.net usability evaluation results -

  • 박인찬 ((주)미디어포스원 융합디자인연구소) ;
  • 허형선 ((주)미디어포스원 융합디자인연구소) ;
  • 전관철 ((주)아이디이노랩) ;
  • 안진호 ((주)아이디이노랩)
  • 투고 : 2021.11.26
  • 심사 : 2021.12.22
  • 발행 : 2021.12.31
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초록

코로나펜데믹의 영향으로 비대면 서비스에 대한 개발의 속도가 빨라지면서, 스마트러닝의 중요도가 커지고 있다. 본 연구는 스마트러닝 시스템의 이용만족도를 평가하는 필요성에 따라서 학습장애 중재 서비스(www.basic-edu.net)의 사용성 평가 결과를 중심으로 평가에 이용된 변수 간의 인과관계를 활용하는 이용만족도 평가모형에 관한 것이다. 이를 위해서 스마트러닝과 학습장애 중재 서비스, www.basic-edu.net, 학습장애 중재 시스템의 사용성 평가, 이용만족도 평가모형에 관한 이론적 연구를 진행하였고, 그 결과에 기반을 두어 스마트러닝 시스템의 이용만족도 평가모형에 관한 가설을 제시하였다. 실험방식은 전국의 40명의 학생과 학부모를 대상으로 www.basic-edu.net 서비스를 이용하게 한 후 그에 대한 사용성 평가를 받았고, 이 데이터를 활용하여 이용편의성, 흥미성, 자가학습성, 이용만족도라는 4가지 변수를 기반으로 회귀분석을 활용하여 가설의 검증을 시도하였다. 가설의 검증 결과 H1~H4까지의 모든 가설들의 인과관계는 그 관계가 유의미한 것으로 나타났다.

The importance of smart learning is increasing as the speed of development of non-face-to-face services increases due to the influence of COVID-19. This study is the user satisfaction evaluation model that utilizes the causal relationship between variables used for evaluation, focusing on the usability evaluation results of the learning disability intervention service (www.basic-edu.net) according to the need to evaluate the use satisfaction of the smart learning system. To this end, theoretical studies were conducted on smart learning and learning disability intervention services, www.basic-edu.net, usability evaluation of learning disability intervention systems, and use satisfaction evaluation models. And based on the results, a hypothesis was presented on the user satisfaction evaluation model of the smart learning system. The experimental method allowed 40 students and parents across the country to use the www.basic-edu.net service and was evaluated for its usability. In addition, using this data, the hypothesis was verified using regression analysis based on four variables: ease of use, interest, self-learning, and satisfaction with use. As a result of the hypothesis verification, it was found that the causal relationship of all hypotheses from H1 to H4 was significant.

키워드

과제정보

본 연구는 산업통상자원부 및 산업기술평가관리원(KEIT)의 지원을 받아 수행되었습니다. (과제번호 : N20006202)

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