Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A Study on the Relative Importance of Quality Scorecard(QSC) for Open Quality

오픈퀄리티 품질성과지표(QSC)의 중요도 분석 연구

  • Song, Ho Jun (College of Industrial Engineering, Sungkyunkwan University) ;
  • Kim, Min Gyu (College of Industrial Engineering, Sungkyunkwan University) ;
  • Shin, Wan Seon (College of Systems Management Engineering, Sungkyunkwan University)
  • 송호준 (성균관대학교 산업공학과) ;
  • 김민규 (성균관대학교 산업공학과) ;
  • 신완선 (성균관대학교 시스템경영공학과)
  • Received : 2021.02.02
  • Accepted : 2021.03.11
  • Published : 2021.03.31
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Abstract

Purpose: The purpose of this study is to study the relative weights of Quality Scorecard (QSC) which was developed for a new quality concept, called Open Quality, in the era of Industry 4.0. Open Quality aims to ensure quality responsibility by accurately measuring the quality level and sharing the quality data with stakeholders. Methods: To analyze the importance of QSC, a survey study was conducted based on 10 types of industry. The relative weights of QSC measures are investigated by both the industry types and the organizational life cycle. Further, the relative importance of QSC was analyzed according to the organization's lifecycle. By dividing the aspects with respect to the result data, application method for QSC is further provided. Results: The result indicates that there are significant differences among Korean companies in terms of the level of Industry revolution stages. Among ten industry types, manufacturing and finance sectors show the highest importance of QSC. QSC measures are also considered more importance in growth stage of the maturity cycle than generator and decline stages. Conclusion: When QSC is adopted for Open Quality, its relative weights must be considered to cope with the unique characteristics of industrial types. Besides, QSC's contribution may vary according to the level of maturity of the target company.

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References

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