Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Co-orientation Analysis of Workers' and Managers' Perceptions on Untact Work

비대면 근무에 대한 근로자와 관리자의 인식에 관한 상호지향성 분석

  • Kwon, Hojung (Department of Digital Management, Korea University) ;
  • Min, Daihwan (Digital Management, Korea University)
  • 권호중 (고려대학교 디지털경영학과) ;
  • 민대환 (고려대학교 디지털경영학과)
  • Received : 2020.11.23
  • Accepted : 2021.02.20
  • Published : 2021.02.28
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Abstract

Recently many organizations have adopted 'untact' work due to social distancing caused by Coronavirus-19. To clarify some controversy about the effectiveness from 'untact' work, it is necessary to examine the cognition of organizational members. This study identified issues in 'untact' work from the literature review, analyzed the content of in-depth interviews with workers and managers experiencing 'untact' work, and compared both groups' cognition by applying the co-orientation model. Both groups pointed out the communication difficulty as the top disadvantage and showed no significant differences in job satisfaction, organizational commitment, and work-life balance. However, the two groups showed significant differences in their cognition about performance evaluation (agreement and workers' congruence) and productivity enhancement (workers' accuracy). This paper has an academic contribution in that it has focused on cognitive gaps between workers and managers, urges organizations to devise ways to reduce the gaps, and suggests future studies with quantitative approaches.

코로나19로 인한 '사회적 거리 두기' 확산에 따라 비대면 근무가 불가피하게 시행되고 있는데, 실효성에 대한 논란이 있어 구성원의 인식을 살펴볼 필요가 있다. 본 연구는 비대면 근무에 관한 기존 문헌 검토 후 쟁점들을 도출하고, 비대면 근무를 경험한 근로자와 관리자를 대상으로 심층 면담을 실시하여 정성적으로 내용을 분석하고, 상호지향성 모델을 적용하여 비교하였다. 두 집단 공통으로 '소통의 어려움'을 가장 많이 지적하였고, 직무만족, 소속감, 일과 삶의 균형 등에 대한 근로자와 관리자의 인식 차이는 발견하지 못했으나, 인사고과 시 불이익에 대해 인식(객관적 일치도, 근로자의 정확도)의 차이를 보였고, 업무 생산성에 대한 인식(근로자의 주관적 일치도)에서도 차이를 보였다. 기존 연구는 비대면 근무의 일반적인 쟁점들을 논의하였지만, 본 연구는 근로자와 관리자의 인식 차이에 초점을 맞추어 조사하고 인식 차이를 완화시킬 방안의 필요성을 제기한 점에 의의가 있으며, 향후 더 많은 근로자와 관리자를 대상으로 하는 정량적 연구로 확장할 필요가 있다.

Keywords

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