한국IT서비스학회지 (Journal of Information Technology Services)

한국IT서비스학회 (Korea Society of IT Services)
권호 표지
DOI QR코드

DOI QR Code

COVID-19 상황에서 나타나는 재택근무자 테크노스트레스 모델에 관한 연구

Confirmatory Study on Telecommuters TechnoStress Model Under COVID-19

  • 김수형 (연세대학교 일반대학원) ;
  • 이정우 (연세대학교 정보대학원)
  • 투고 : 2021.07.19
  • 심사 : 2021.09.20
  • 발행 : 2021.10.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Technostress management is increasingly getting important as ICT advances and infiltrates every job and task. Especially with the advent of COVID-19, workers had to switch to teleworking utilizing ICT extensively. In this study, we developed a research model explaining antecedents and their impacts on technostress in telecommuting context, especially under the COVID-19 situation. The result revealed that techno-complexity, techno-invasion, and techno-overload are the dominant factors that affect the negative psychological responses in the COVID-19 situation. Among them, we found that techno-overload maintain the most significant influence. It is due to the lack of instant feedback on workload allocations in telework and the lack of adjustment period with the sudden shift to telecommuting. In the case of techno-complexity, employees seem to experience difficulty acquiring new technical skills. Finally, the techno-invasion came out significant, signifying the infiltration of working space by home-related activities. The emotion-focused coping strategy had a moderating effect. In contrast, the problem-focused coping strategy had no significant effect, indicating that an appropriate emotional coping strategy is more important for workers undergoing extreme changes in the work environment. Subsequently, practical and theoretical implications, limitations, and future research directions are discussed.

키워드

과제정보

이 논문은 미래융합연구원(ICONS), 연세대학교의 지원을 받아 수행된 연구임.

참고문헌

  1. 박종필, 최영은, "조직구성원들의 테크노스트레스 형성과 영향에 관한 연구", 한국IT서비스학회지, 제12권, 제2호, 2013, 55-71. https://doi.org/10.9716/KITS.2013.12.2.055
  2. 임명성, "모바일 테크노 스트레스와 업무 생활의 질 간의 관계에 대한 연구: 스트레스 대응 전략을 중심으로", 한국서비스경영학회 학술대회, 2017, 45-69.
  3. 정용주, 김진수, "재택근무 제도강화와 테크노스트레스가 업무생산성에 미치는 영향에 관한 연구: 행동통제와 기술준비도의 조절효과를 중심으로", Journal of Information Technology Applications & Management, 제27권, 제4호, 2020, 63-83.
  4. Ayyagari, R., V. Grover, and R. Purvis, "Technostress: Technological antecedents and implications", MIS Quarterly, Vol.35, No.4, 2011, 831-858. https://doi.org/10.2307/41409963
  5. Barber, L. K., and A. M. Santuzzi, "Please respond ASAP: Workplace telepressure and employee recovery", Journal of Occupational Health Psychology, Vol.20, No.2, 2015, 172-189. https://doi.org/10.1037/a0038278
  6. Barley, S. R., D. E. Meyerson, and S. Grodal, "E-mail as a source and symbol of stress", Organization Science, Vol.22, No.4, 2011, 887-906. https://doi.org/10.1287/orsc.1100.0573
  7. Brod, C., "Managing technostress: Optimizing the use of computer technology", Personnel Journal, Vol.61, No.10, 1982, 753-757.
  8. Califf, C. B., S. Sarker, and S. Sarker, "The Bright and Dark Sides of Technostress: A Mixed-Methods Study Involving Healthcare IT", MIS Quarterly, Vol.44, No.2, 2020, 809-856. https://doi.org/10.25300/MISQ/2020/14818
  9. Cooper, C. L., P. J. Dewe, and M. P. O'Driscoll, Organizational Stress: A Review and Critique of Theory, Research, and Applications, SAGE Publications, 2001.
  10. D'Arcy, J., A. Gupta, M. Tarafdar, and O. Turel, "Reflecting on the "dark side" of information technology use", Communications of the Association for Information Systems, Vol.35, Article 5, 2014, 109-118.
  11. D'Arcy, J., T. Herath, and M. K. Shoss, "Understanding employee responses to stressful information security requirements: A coping perspective", Journal of Management Information Systems, Vol.31, No.2, 2014, 285-318. https://doi.org/10.2753/mis0742-1222310210
  12. Day, A., S. Paquet, N. Scott, and L. Hambley, "Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support", Journal of Occupational Health Psychology, Vol.17, No.4, 2012, 473-491. https://doi.org/10.1037/a0029837
  13. Ennis, L. A., "The evolution of technostress", Computers in Libraries, Vol.25, No.8, 2005, 10-12.
  14. Folkman, S., R. S. Lazarus, C. Dunkel-Schetter, A. DeLongis, and R. J. Gruen, "Dynamics of a stressful encounter: cognitive appraisal, coping, and encounter outcomes", Journal of Personality and Social Psychology, Vol.50, No.5, 1986, 992-1003. https://doi.org/10.1037/0022-3514.50.5.992
  15. Gajendran, R. S. and D. A. Harrison, "The good, the bad, and the unknown about telecommuting: Meta-analysis of psychological mediators and individual consequences", Journal of Applied Psychology, Vol.92, No.6, 2007, 1524-1541. https://doi.org/10.1037/0021-9010.92.6.1524
  16. Gaudioso, F., O. Turel, and C. Galimberti, "The mediating roles of strain facets and coping strategies in translating techno-stressors into adverse job outcomes", Computers in Human Behavior, Vol.69, 2017, 189-196. https://doi.org/10.1016/j.chb.2016.12.041
  17. Hackman, J. R. and G. R. Oldham, Work Redesign, Reading, MA: Addison-Wesley, 1980.
  18. Helfat, C. E. and M. A. Peteraf, "Managerial cognitive capabilities and the microfoundations of dynamic capabilities", Strategic Management Journal, Vol.36, No.6, 2015, 831-850. https://doi.org/10.1002/smj.2247
  19. Ho-Jin, P. and J.-S. Cho, "The influence of information security technostress on the job satisfaction of employees", Journal of Business and Retail Management Research, Vol.11, No.1, 2016, 66-75.
  20. Igbaria, M. and T. Guimaraes, "Antecedents and consequences of job satisfaction among information center employees", Journal of Management Information Systems, Vol.9, No.4, 1993, 145-174. https://doi.org/10.1080/07421222.1993.11517983
  21. Kessler, R. C., G. Andrews, L. J. Colpe, E. Hiripi, D. K. Mroczek, S. L. Nomand, E. E. Walters, and A. M. Zaslavsky, "Short Screening Scales to Monitor Population Prevalences and Trends in Non-Specific Psychological Distress", Psychological Medicine, Vol32, No.6, 2002, 959-976. https://doi.org/10.1017/S0033291702006074
  22. Khan, A., H. Rehman, and D. S.-U. Rehman, "An empirical analysis of correlation between technostress and job satisfaction: A case of KPK, Pakistan", Pakistan Journal of Information Management and Libraries, Vol.14, 2016, 9-15.
  23. La Torre, G., A. Esposito, I. Sciarra, and M. Chiappetta, "Definition, symptoms and risk of techno-stress: A systematic review", International Archives of Occupational and Environmental Health, Vol.92, No.1, 2019, 13-35. https://doi.org/10.1007/s00420-018-1352-1
  24. Lazarus, R. S. and S. Folkman, Stress, appraisal, and coping, New York: Springer, 1984.
  25. Lazarus, R. S., Stress and emotion: A new synthesis, Springer Publishing Co., 1999.
  26. Maier, C., S. Laumer, C. Weinert, and T. Weitzel, "The effects of technostress and switching stress on discontinued use of social networking services: A study of Facebook use", Information Systems Journal, Vol.25, No.3, 2015, 275-308. https://doi.org/10.1111/isj.12068
  27. McGrath, J., "Sress and Behabior in Organizations", Handbook of Industrial and Oranizational Psychology, 1976.
  28. Pirkkalainen, H., M. Salo, M. Makkonen, and M. Tarafdar, "Coping with technostress: When emotional responses fail", ICIS 2017: Proceedings the 38th international conference on information systems. Association for Information Systems (AIS), 2017.
  29. Ragu-Nathan, T., M. Tarafdar, B. S. Ragu-Nathan, and Q. Tu, "The consequences of technostress for end users in organizations: Conceptual development and empirical validation", Information Systems Research, Vol.19, No.4, 2008, 417-433. https://doi.org/10.1287/isre.1070.0165
  30. Reinke, K. and T. Chamorro-Premuzic, "When email use gets out of control: Understanding the relationship between personality and email overload and their impact on burnout and work engagement", Computers in Human Behavior, Vol.36, 2014, 502-509. https://doi.org/10.1016/j.chb.2014.03.075
  31. Saganuwan, M. U., W. K. W. Ismail, and U. N. U. Ahmad, "Conceptual Framework: AIS Technostress and Its Effect on Professionals' Job Outcomes", Asian Social Science, Vol.11, No.5, 2015, 97-107.
  32. Shek, D. T. and L. Yu, "Use of structural equation modeling in human development research", International Journal on Disability and Human Development, Vol.13, No.2, 2014, 157-167.
  33. Simmons, B. L. and D. L. Nelson, "Eustress at work: Extending the holistic stress model", Positive Organizational Behavior, 2007, 40-53.
  34. Sprigg, C. A. and P. R. Jackson, "Call centers as lean service environments: Job-related strain and the mediating role of work design", Journal of Occupational Health Psychology, Vol.11, No.2, 2006, 197-212. https://doi.org/10.1037/1076-8998.11.2.197
  35. Suh, A. and J. Lee, "Understanding teleworkers' technostress and its influence on job satisfaction", Internet Research, Vol.27, No.1, 2017, 140-159. https://doi.org/10.1108/IntR-06-2015-0181
  36. Tarafdar, M., C. L. Cooper, and J. F. Stich, "The technostress trifecta techno eustress, techno distress and design: Theoretical directions and an agenda for research", Information Systems Journal, Vol.29, No.1, 2019, 6-42. https://doi.org/10.1111/isj.12169
  37. Tarafdar, M., Q. Tu, and T. Ragu-Nathan, "Impact of technostress on end-user satisfaction and performance", Journal of Management Information Systems, Vol.27, No.3, 2010, 303-334. https://doi.org/10.2753/MIS0742-1222270311
  38. Tarafdar, M., Q. Tu, B. S. Ragu-Nathan, and T. Ragu-Nathan, "The impact of technostress on role stress and productivity", Journal of Management Information Systems, Vol.24, No.1, 2007, 301-328. https://doi.org/10.2753/MIS0742-1222240109
  39. Tarafdar, M., Q. Tu, T. S. Ragu-Nathan, and B. S. Ragu-Nathan, "Crossing to the dark side: Examining creators, outcomes, and inhibitors of technostress", Communications of the ACM, Vol.54, No.9, 2011, 113-120. https://doi.org/10.1145/1995376.1995403
  40. Tu, Q., K. Wang, and Q. Shu, "Computer-related technostress in China", Communications of the ACM, Vol.48, No.4, 2005, 77-81. https://doi.org/10.1145/1053291.1053323
  41. Wang, K., Q. Shu, and Q. Tu, "Technostress under different organizational environments: An empirical investigation", Computers in Human Behavior, Vol.24, No.6, 2008, 3002-3013. https://doi.org/10.1016/j.chb.2008.05.007
  42. Weinert, C., S. Laumer, C. Maier, and T. Weitzel, "The effect of coping mechanisms on technology induced stress: Towards a conceptual model", Proceedings of the Nineteenth Americas Conference on Information Systems, Chicago, Illinois, 2013.
  43. Zhang, S., L. Zhao, Y. Lu, and J. Yang, "Do you get tired of socializing? An empirical explanation of discontinuous usage behaviour in social network services", Information & Management, Vol.53, No.7, 2016, 904-914. https://doi.org/10.1016/j.im.2016.03.006
  44. Zhao, X., Q. Xia, and W. Huang, "Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes", Information & Management, Vol.57, No.8, 2020, 103265. https://doi.org/10.1016/j.im.2020.103265