Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
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Confirmatory Study on Telecommuters TechnoStress Model Under COVID-19

COVID-19 상황에서 나타나는 재택근무자 테크노스트레스 모델에 관한 연구

  • 김수형 (연세대학교 일반대학원) ;
  • 이정우 (연세대학교 정보대학원)
  • Received : 2021.07.19
  • Accepted : 2021.09.20
  • Published : 2021.10.31
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Abstract

Technostress management is increasingly getting important as ICT advances and infiltrates every job and task. Especially with the advent of COVID-19, workers had to switch to teleworking utilizing ICT extensively. In this study, we developed a research model explaining antecedents and their impacts on technostress in telecommuting context, especially under the COVID-19 situation. The result revealed that techno-complexity, techno-invasion, and techno-overload are the dominant factors that affect the negative psychological responses in the COVID-19 situation. Among them, we found that techno-overload maintain the most significant influence. It is due to the lack of instant feedback on workload allocations in telework and the lack of adjustment period with the sudden shift to telecommuting. In the case of techno-complexity, employees seem to experience difficulty acquiring new technical skills. Finally, the techno-invasion came out significant, signifying the infiltration of working space by home-related activities. The emotion-focused coping strategy had a moderating effect. In contrast, the problem-focused coping strategy had no significant effect, indicating that an appropriate emotional coping strategy is more important for workers undergoing extreme changes in the work environment. Subsequently, practical and theoretical implications, limitations, and future research directions are discussed.

Keywords

Acknowledgement

이 논문은 미래융합연구원(ICONS), 연세대학교의 지원을 받아 수행된 연구임.

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