Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
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A Study on Library Anxiety of Public Library Users

공공도서관 이용자의 도서관불안에 관한 연구

  • 김보일 (한남대학교 문과대학 문헌정보학과)
  • Received : 2021.10.17
  • Accepted : 2021.11.15
  • Published : 2021.11.30
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Abstract

This study analytically examined library anxiety that various users felt when they use public libraries, by measuring it on K-LAS. The findings show that the library anxiety is varied depending on users' age, gender, academic careers, usage purposes, frequency of use and size of libraries. It suggested the guidance and education about the use of libraries, environmental improvement based on the remodeling of libraries, wearing of nameplates written in big characters for identifying librarians and the education for users' understanding and the provision of device and equipment manuals according the levels of users' experiences, as measures for overcoming the library anxiety, enhancing usage satisfaction and activating usage.

이 연구에서는 공공도서관을 이용하는 다양한 이용자를 대상으로 공공도서관을 이용하면서 느끼는 도서관불안에 대해 측정하고자 한국형 도서관불안척도(K-LAS)를 활용하여 조사 및 분석하였다. 분석 결과 공공도서관을 이용하는 이용자의 연령, 성별, 학력, 이용 목적, 이용 횟수, 도서관 규모에 따라 도서관불안 차이를 나타내었다. 이에 도서관불안을 극복하고 이용 만족도 제고 및 이용 활성화를 위해 해소방안으로 도서관 이용 안내 및 이용교육 실시, 도서관 리모델링을 통한 환경 개선, 직원 확인을 위한 큰글자 명찰 패용 및 이용자 이해 교육, 사용자 경험에 따른 기기 및 장비 설명서 제공 등을 제언하였다.

Keywords

Acknowledgement

이 논문은 2021학년도 한남대학교 학술연구비 지원에 의하여 연구되었음.

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