East Asian Journal of Business Economics (EAJBE) (동아시아경상학회지)

East Asia Business Economics Association (동아시아경상학회)
권호 표지
DOI QR코드

DOI QR Code

The Relation between Organizational Effectiveness, Relationship and Organizational Culture of Financial Industry Employees in Korea and Moderating Effect of Job Characteristic1

  • KIM, Boine (Department of Global Commerce, Hoseo University)
  • Received : 2020.08.25
  • Accepted : 2020.09.06
  • Published : 2020.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose - As the interest of financial aria increase in economic change and labor market change, this study focused on the employee of the financial aria in Korea. The purpose of this study is to analyses relation among relationship variable and organizational culture variable and organizational effectiveness of financial aria employees in Korea. Research design, data, and methodology - This study measured relationship variable with communication and trust. And measured organizational culture variable with innovation, relation, hierarchy and rational. And measured organizational effectiveness with job satisfaction and organizational commitment. Empirical analysis is conducted using 442 financial aria employees of 7th HCCP in KRIVET. And SPSS is used in frequency and stepwise regression test and AMOS is used in path analysis with group differentiation test. Results - Overall results show that trust and relation culture give positive influence on job satisfaction. Organizational commitment results show that relation culture and rational culture give positive influence and also job satisfaction. However, hierarchy culture gives negative influence on organizational commitment. Also, the moderating effect of work characteristics is significant. Conclusions -Result of this study give managerial implication to HRM and also expend inflected organizational culture study to financial aria in Korea. Especially gives insight to relationship, organizational culture and organizational effectiveness. And management differentiation needs between work characteristic.

Keywords

References

  1. Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  2. Allert, J., & Chatterjee, S. (1997). Corporate communication and trust in leadership. Corporate Communications: And International Journal, 2(1), 14-21. https://doi.org/10.1108/eb046530
  3. Anderson, J., & Narus, J. (1984). A model of the distributor's perspective of distributor-manufacturer working relationships. Journal of Marketing, 48(4), 62-74. https://doi.org/10.2307/1251511
  4. Aycan, Z., Kanungo, R. N., & Sinha, B. (1999). Organizational culture and human resource management practices: The model of culture fit. Journal of Cross-Cultural Psychology, 30(4), 501-526. https://doi.org/10.1177/0022022199030004006
  5. Belias, D., & Koustelios, A. (2014). Organizational culture and job satisfaction: A review. International Review of Management and Marketing, 4(2), 132-149.
  6. Belicki, K., & Woolcott, R. (1996). Employee and patient designed study of burnout and job satisfaction in a chronic care hospital. Employee Assistance Quarterly, 12(1), 37-45. https://doi.org/10.1300/J022v12n01_04
  7. Bellou, V. (2010). Organizational culture as a predictor of job satisfaction: the role of gender and age. Career Development International, 15(1), 4-19. https://doi.org/10.1108/13620431011020862
  8. Boshoff, C., & Tait, M. (1996). Quality perceptions in the financial service sector the potential impact of internal marketing. International Journal of Service Industry Management, 7(5), 5-31. https://doi.org/10.1108/09564239610149939
  9. Buchanan, B. (1974). Building organizational commitment: The socialization of managers in work organizations. Administrative Science Quarterly, 19(4), 533- https://doi.org/10.2307/2391809
  10. Cameron, K. S. (1985). Cultural congruence, strength, and type: relationships to effectiveness. ASHE 1985 Annual Meeting Paper.
  11. Cameron, K. S., & Quinn, R. E. (2011). Diagnosing and Changing organizational culture: based on the competing values framework (3th edition.ed.). San Francisco, CA: Jossey-Bass.
  12. Campbell, J. P. (1977). On the nature of organizational effectiveness, in P. S. Goodman, J. M. Pennings & Associated (Eds), New Perspectives on Organizational Effectiveness, CA: Jossey-Bass.
  13. Choi, S. U. (2005). A stud on the organizational culture profile in the Korean central government. Korean Public Administration Review, 39(2), 41-62.
  14. Cote, S., & Morgan, L. (2002). A longitudinal analysis of the association between emotional regulation, job satisfaction, and intention to quit. Journal of Organizational Behavior, 23, 947-962.DOI: 10.1002/job.174.
  15. Chu, G. W., & Jung, J. H. (2020). Impact of internal marketing on job satisfaction, job involvement, customer orientation and job performance of employee in securities firms' branch. Journal of Korea Contents Association 20(5), 476-499. https://doi.org/10.5392/JKCA.2020.20.05.476
  16. De Ridder, J. A. (2006). Organizational communication and supportive employees. Human Resource Management Journal, 14(3), 20-30. https://doi.org/10.1111/j.1748-8583.2004.tb00124.x
  17. Deutschman, M. T. (2005). An ethnographic study of nursing home culture to define organizational realities of culture change, Journal of Health and Human Services Administration, 28(2), 246-281. DOI: 10.2307/41288066.
  18. Dirks, K. T. & Ferrin, D. L. (2002). Trust in leadership: meta analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628. https://doi.org/10.1037/0021-9010.87.4.611
  19. Etzioni, A. (1960). Two approaches to organizational analysis: A critique and a suggestion. Administrative Science Quarterly, 5(2), 257-273. https://doi.org/10.2307/2390780
  20. Ginzburg, E. S. (1981). Within the whirlwind. N Y: Harcourt Brace Jovanovich.
  21. Griffin, R. W., & Moorhead, G. (2009). Organizational behavior: managing people and organizations (9th ed.). Boston: Houghton Mifflin.
  22. Guzley, R. M. (1992). Organizational climate and communication climate predictors of commitment to the organization. Management Communication Quarterly, 5(4), 379-402. https://doi.org/10.1177/0893318992005004001
  23. Herzberg, F. , Mausner, B., & Snydernma, B. B. (1959). The motivation to work NY: John Wiley & Sons. Inc.
  24. Hofstetter, H., & Harpaz, I. (2015). Declared versus actual organizational culture as indicated by an organization's performance appraisal. The International Journal of Human Resource Management, 26(4), 445-466. https://doi.org/10.1080/09585192.2011.561217
  25. Hogan, S. J., & Coote, L. V. (2014). Organizational culture, innovation, and performance: a test of Schein's model. Journal of Business Research, 67(8), 1609-1621. https://doi.org/10.1016/j.jbusres.2013.09.007
  26. Hoppock, R. (1935). Job Satisfaction. NY: Harper & Row.
  27. Jaskyte, K., & Dressler, W. W. (2004). Studying culture as an integral aggregate variable: organizational culture and innovation in a group of nonprofit organizations. Field Methods, 16, 265-284. https://doi.org/10.1177/1525822X03262281
  28. Jassawalla, A. R., & Sashittal, H. C. (2002). Cultures that support product-innovation processes. Academy of Management Perspective, 16(3), 42-54. https://doi.org/10.5465/ame.2002.8540307
  29. Ju, Y. H., & Sun, M. J. (2018). The effect of organization culture on job satisfaction: focusing on the mediating effect of communication. Journal of Digital Convergence, 16(7), 153-164. https://doi.org/10.14400/JDC.2018.16.7.153
  30. Kiffin-Pertersen, S. A. & Cordery, J. L. (2003). Trust, individualism and job characteristics as predictors of employee preference of teamwork. International Journal of Human Resource Management, 14(1), 93-116. https://doi.org/10.1080/09585190210158538
  31. Kim, H. J., Knight, D. K., Crutsinger, C. (2009). Generation Y employees' retail work experience: the mediating effect of job characteristics. Journal of Business Research, 62(5), 548-556. https://doi.org/10.1016/j.jbusres.2008.06.014
  32. Kim, J. H. (2007. The relationship between organizational culture, organizational commitment and performance: an examination of public employment service. Quarterly Journal of Labor Policy, 7(2), 103-134. https://doi.org/10.22914/JLP.2007.7.2.004
  33. Kim, Y. J. (2000). Longitudinal study on the change of organizational culture and performance in Korean firms. Korean Journal of Management, 8(2), 111-134.
  34. Kraut, A. (1998). Job satisfaction: appreciation, assessment, cause, and consequences. Personnel Psychology, 51(2), 513.
  35. Lee, J. E., & Lee, Y. J. (2008). The effect of organizational culture types on organizational commitment: Kimberly & Quinn's model. Kora Policy Journal, 8(8), 60-80.
  36. Levering, R. (2000). A great place to work, what makes some employers so good (and most so bad). New York: Random House.
  37. Locke, E. A. (1969). What if job satisfaction? Organizational Behavior and Human Performance, 4(4), 309-336. https://doi.org/10.1016/0030-5073(69)90013-0
  38. Locke, E. A. (1976). The nature and causes of job satisfaction in Donnette. Handbook of Industrial & Organizational Psychology, IL: Rand McNally.
  39. Mesfin, D., Woldie M, Adamu, A., & Bakele, F. (2020). Perceived organizational culture and its relationship with job satisfaction in primary hospitals of Jimma zone and Jimma town administration, correlational study. BMC Health Services Research, 20, 2-9. https://doi.org/10.1186/s12913-020-005319-x
  40. Meyer, M. S. (1964). Who are you inactivated worker? Harvard Business Review, 42.
  41. Nunnally, J. C, & Bernstein, I. H. (1994). Psychometric theory (3rd ed.). New York, NY: McGraw-Hill.
  42. O'Reilly, C. A., Chatman, J., & Caldwell, D. F. (1991). People and organizational culture: a profile comparison approach to assessing person-organization fit. Academy of Management Journal, 34(3), 487-516. https://doi.org/10.2307/256404
  43. Osborne, R. N., Hunt, J. G., & Cach, L. R. (1980). Organization theory. NY: John Willey & Sons.
  44. Parker, S. K. (2003). Longitudinal effects of lean production on employee outcomes and the mediating role of work characteristics. Journal of Applied Psychology, 88(4), 620-634. https://doi.org/10.1037/0021-9010.88.4.620.
  45. Parker, R., & Bradley, L. (2000). Organizational culture in the public sector: evidence from six organizations. International Journal of Public Sector Management, 13(2), 125-141. https://doi.org/10.1108/09513550010338773
  46. Porter, L. W., & Steers, R. M. (1974). Organizational commitment, job satisfaction and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-615. https://doi.org/10.1037/h0037335
  47. Price, J. L. (1972). The study of organizational effectiveness. The Sociological Quarterly, 13(1), 3-15. https://doi.org/10.1111/j.1533-8525.1972.tb02100.x
  48. Price, J. L., & Mueller, C. W. (1986). On the causal ordering of job satisfaction and organizational commitment. Academy of Management Journal, 29(4), 847-858. https://doi.org/10.2307/255951
  49. Quinn, R. E., & Kimberly, J. R. (1984). Paradox, planning, and perseverance: guidelines for managerial practice. Managing organizational transitions. Homewood, IL: Richard D. Irwin.
  50. Robbins, S. P. (1998). Organization behavior: concepts, controversies, and applications. NI: Prentive Hall.
  51. Rosli, M., & Hussein, A. (2008). Communication climate and organizational performance, paper presented to the 8th International Conference on Knowledge, Culture & Changes in Organizations, 5-8 August, 2008 Cambride University (UK).
  52. Ruppel, C., & Harrington, S. (2000). The relationship of communication, ethical work climate and trust to commitment and innovation. Journal of Business Ethics, 25(4), 318-328.
  53. Sarhan, N., Harb, A. Shrafat, F., & Alhusban, M. (2020.) The effect of organizational culture on the organizational commitment: evidence from hotel industry. Management Science Letters, 10, 183-196. Doi:10.5267/j.ml.2019.8.004
  54. Schein, E. H. (1985). Defining organizational culture. Classics of Organization Theory, 3(1), 490-502.
  55. Skarlicki, D., & Dirks, K. (2001). Leader as a builder of trust. HR. Com [On-line Serial].
  56. Steers, R. M. (1975). Problems in the measurement of organizational effectiveness. Administrative Science Quarterly, 20(4), 546-558. https://doi.org/10.2307/2392022
  57. Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22(1), 46-56. https://doi.org/10.2307/2391745
  58. Tsai, Y. (2011). Relationship between organizational culture, leadership behavior and job satisfaction. BMC Health Services Research, 98(11), 2-9. Doi::1472-6963/11/98.
  59. Vilnai-Yavetz, I., Rafaeli, A., & Yaacov, C. S. (2005). Instrumentality, aesthetics, and symbolism of office design. Environment and Behavior, 37(4), 533-551. https://doi.org/10.1177/0013916504270695
  60. Vroom, V. H. (1964). Work and Motivation. NY: Wiley.
  61. Williams, R. (1983). Keywords: a vocabulary of culture and society (Rev. ed.) London: Flamingo.
  62. Zammuto, R. F., & Krakower, J. Y. (1991). Quantitative and qualitative studies of organizational culture. CT: JAI Press Inc.