디지털융복합연구 (Journal of Digital Convergence)

한국디지털정책학회 (The Society of Digital Policy and Management)
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장애인 근로자들의 직무만족도에 미치는 요인 분석: 위생요인과 지역 요인을 중심으로

Investigating the Factors Affecting Disabled Worker's Job Satisfaction: Emphasis on Hygiene Factors and Regional Factors

  • 강창민 (성균관대학교 경영학과) ;
  • 이건창 (성균관대학교 글로벌경영학과/삼성융합의과학원 융합의과학과)
  • Kang, Chang Min (Business Administration, Sungkyunkwan University) ;
  • Lee, Kun Chang (Global Business Administration/Dept of Health Sciences & Technology, SAIHST Sungkyunkwan University)
  • 투고 : 2020.08.04
  • 심사 : 2020.11.20
  • 발행 : 2020.11.28
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초록

경제적인 요인은 장애인들의 삶의 만족도에 있어 중요하다. 또한 직무만족도가 삶의 만족도에 미치는 영향은 기존연구들에 의해 검증된 바 있다. 그러나 Herzberg는 동기-위생이론을 통해 임금과 같은 경제적 소득이 위생요인으로서 직무의 불만족을 낮출 뿐 직무의 만족도에는 영향을 주지 못한다고 하였다. 본 연구는 Herzberg의 동기-위생이론에 의문을 제기하고 실증적인 분석을 통해 이를 확인하고자 한다. 이에 국내 2017년 장애인 고용패널조사 데이터를 기반으로 위생요인이 장애인들의 직무만족도에 영향을 주고 있는지 분석하였으며, 나아가 우리나라 주요 지자체를 지역변수로 투입하여 이를 지역적 연구로 확장하였다. 구조방정식 모형을 분석한 결과 근무환경, 대인관계, 개인생활과 같은 위생요인은 장애인 근로자들의 직무만족도에 직접적인 영향을 주는 것으로 나타났다. 또한 위계적 선형모형을 통해 지역적 요인을 분석한 결과 장애인 근로자들의 직무만족도를 높이기 위해서는 지자체의 교육지원이 무엇보다도 필요하다는 것이 확인되었다.

Economic factors are important in improving life satisfaction of disabled people. In addition, the impact of job satisfaction on life satisfaction has been verified. However, according to Herzberg's motivation-hygiene theory, hygiene factors such as wages only lowers dissatisfaction and does not directly affect job satisfaction. This study raises questions about Herzberg's theory and seeks to confirm through empirical analysis. Based on data from the 2017 Employment Panel Survey for the Disabled, this study seeks to answer analyzes whether hygiene factors proposed by Herzberg affect the job satisfaction of disabled people or not. Furthermore, this study proposes what regional policies are needed to enhance job satisfaction for the disabled. An analysis of structural equation model showed that hygiene factors such as working environment, interpersonal relationship and personal life directly affect the disabled worker's job satisfaction. In addition, through hierarchical linear model analysis, it was confirmed that local governments ought to provide education supports to the disabled workers in order to improve their job satisfactions.

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