A Study on Importance Level & Present Level Analysis of ISO Auditor' Competency Factors

ISO 심사원 역량요소의 중요도와 보유도 분석에 관한 연구

  • Cho, Ki Hoon (Dept. of Business Disaster Safety Management, Woosuk Univ.) ;
  • Yang, Seoung Weon (Dept. of Business Disaster Safety Management, Woosuk Univ.) ;
  • Lee, Dong Won (Dept. of Business Disaster Safety Management, Woosuk Univ.)
  • 조기훈 (우석대학교 기업재난안전관리학과) ;
  • 양승원 (우석대학교 기업재난안전관리학과) ;
  • 이동원 (우석대학교 기업재난안전관리학과)
  • Received : 2020.07.29
  • Accepted : 2020.08.28
  • Published : 2020.09.30


The purpose of this study was to identify the priority of the ISO auditors' specialized knowledge and job skills required to perform their duties, along with their personal characteristics, in order to enhance field-based auditing capability. For achieving the objectives of the study, the questionnaire consisted of a total of 50 competency factors, adding personal characteristics area to the ISO 19011-based specialized knowledge and job skills areas and the survey was conducted on the currently active ISO auditors with a five-point recert scale. Based on the results of the survey, the importance and present of ISO auditors in 3 competency areas were verified statistically significant difference through a t-test. The top priority and next priority competency factors for the overall competency and each competency areas were obtained through the Borich coefficient and the Locus for Focus Model. Considering the top priority competency factors in each competency areas identified from the study results, it can help develop related auditing curriculum. for improving the auditors' competency, and furthermore, it is expected to help strengthen ISO management system including quality, health & safety, environment and business continuity for companies.


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