Journal of the Korean Society for Aviation and Aeronautics (한국항공운항학회지)

The Korean Society for Aviation and Aeronautics (한국항공운항학회)
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A Study on the Effects on Professional Intuition through Cultural Competency and Major Satisfaction of College Students Majoring in Aviation Service

항공서비스 전공 대학생의 문화적 역량이 전공만족도를 매개로 전문직관에 미치는 영향에 관한 연구

  • 손태복 (부천대학교 항공서비스과) ;
  • 김기웅 (한국항공대학교 경영학과) ;
  • 김하영 (한국항공대학교 일반대학원 경영학과)
  • Received : 2020.08.25
  • Accepted : 2020.09.18
  • Published : 2020.09.30
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Abstract

This study is an empirical analysis of the cultural competencies of college students majoring in aviation services on their major satisfaction and professionalism. In order to focus on the cultural competencies of aviation service college students, who are rarely addressed in the preceding study and to see how cultural competencies have significant effects on their major satisfaction and professionalism, we divid them into six sub factors: willingness to participate, cognitive openness/flexibility, emotional control, patience with uncertainty, self-efficacy, and cultural empathy. And the mediated effects of major satisfaction on cultural competency and professionalism are analyzed to provide educational implications for cultural competency. Based on the results of this study, it is expected to apply to the education of aviation service-related departments, it will be a basic data to promote students' adaptation to the department and satisfaction of the department and to train global professional service personnel who can improve their post-employment work adaptability, job satisfaction, and service productivity.

Keywords

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