Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Police Satisfaction on Trust in the Police: Focusing on the North Korean Refugees

경찰서비스를 경험한 시민의 만족도가 경찰신뢰에 미치는 영향: 북한이탈주민을 중심으로

  • Hong, Moonki (The Korean Institute of Criminology) ;
  • Park, Jongsun (Department of Public Administration, Gachon University)
  • Received : 2020.07.31
  • Accepted : 2020.09.20
  • Published : 2020.09.28
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Abstract

This study examines whether citizen's satisfaction with police response to their victimization has an effect on the trust in the police. The data (N = 214) were collected from the North Koreans refugees residing in South Korea. One key finding shows that the North Koreans who were dissatisfied with policemen's response to their crime victimization cases report lower trust in the South Korean police. Also, the people who had ever reported a crime to the police increase their trust in the police. However, sex, education experience, car ownership, household victimization preventive measures, crime trends decrease their trust in the police. The implications and limitations were discussed for the future research.

본 연구는 범죄 피해신고 과정에서 접촉했던 경찰관의 조치에 대한 만족이 경찰 신뢰에 미치는 영향을 조사하였다. 만 20세 이상의 대한민국에 거주하는 북한이탈주민을 연구대상으로 자기기입식 설문조사방법을 이용했다(N = 214). 다중회귀분석 분석에 의하면, 자신의 피해 신고에 대한 경찰관의 조치에 대하여 불만족을 느꼈던 탈북자들은 남한경찰 활동에 대해 낮은 신뢰를 보였다. 또한 주변 사람들에 대한 높은 신뢰를 보이는 탈북자들은 남한 경찰활동에 대해서도 높은 신뢰를 보였으며, 범죄피해를 경찰에 신고한 경험이 있는 탈북자들은 남한 경찰활동에 대해서도 높은 신뢰를 나타냈다. 주거지역의 범죄 발생이 증가한다고 인식한 탈북자, 여성탈북자, 남·북한 학교의 재학, 자동차 소유 등은 경찰 활동에 대해 낮은 신뢰를 보였다. 본 연구에서는 주민응대 교육프로그램과 법률 교육 개발 및 강화 등을 정책적 대안으로 제시하고 있다.

Keywords

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