정보화정책 (Informatization Policy)

한국지능정보사회진흥원 (National Information Society Agency)
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중증장애인의 온라인 서비스 이용에 대한 디지털 정보격차의 영향: 온라인 접근성을 중심으로

The Effect of Digital Divide on the Use of Online Services in the Severely Disabled People: Focusing on Online Accessibility

  • Jang, Changki (Graduate School of Public Policy and Information Technology, Seoul National University of Science and Technology) ;
  • Sung, WookJoon (Graduate School of Public Policy and Information Technology, Seoul National University of Science and Technology)
  • 투고 : 2020.04.28
  • 심사 : 2020.06.19
  • 발행 : 2020.09.30
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초록

본 연구는 중증장애인을 대상으로 온라인 서비스 이용에서 동기적 요인과 기술적 역량의 영향을 실증적으로 연구하는 것을 목적으로 한다. 또한, 디지털 정보격차의 영향 이외에도 중증장애인이 가지고 있는 신체적 및 정신적 부자유에 따른 영향을 모두 고려하여 온라인 활동에 조력이 필요한 집단과 그렇지 않은 집단을 구분하고 집단간 조절 효과를 확인하였다. 연구에 사용된 데이터는 한국정보화진흥원의 2018년 디지털정보격차 실태조사 데이터를 이용하였다. 연구방법은 인터넷 이용에 대한 연속적 접근 모형을 적용한 경로분석과 다집단분석을 수행하였다. 연구결과, 장애인의 경우에도 동기적 요인이 기기 운용과 인터넷 이용을 위한 기술적 역량에 영향을 미치며, 이러한 기술적 접근 역량이 온라인 서비스 이용에 연속적으로 영향을 미치는 것으로 확인되었다. 특히, 장애인의 온라인 서비스 이용에는 동기적 요인이나 기기에 대한 단순한 운용기술보다 인터넷 이용을 위한 전략적 기술 역량의 효과가 가장 중요한 것으로 나타났다. 또한, 장애인 집단 내에서도 인터넷 이용에 조력이 필요한 집단이 그렇지 않은 집단에 비해 온라인 서비스 이용에 더 소극적인 것으로 확인되었다. 본 연구는 장애인을 대상으로 한 물리적 접근에 대한 역량 강화와 더불어 인터넷 이용을 위한 책임과 위험에 대한 보호 능력을 강화하는 전략적 기술 역량의 지원 필요성을 시사한다.

The purpose of this research is to empirically examine the effects of motivation and skill for digital devices and the Internet on the use of online services in the severely disabled people. In addition to the general effect of digital divide, particularly for the case of severely disabled people, the effects of physical and mental inconvenience of individuals were taken into account and the moderating effect was confirmed by classifying the groups that need help with online activities and those that do not. The 2018 Digital Divide Survey data of the National Information Society Agency was used for the study. As a research method, path analysis and multi-group analysis using a sequence access model to Internet use were performed. As a result, it was confirmed that even in the case of the disabled, the motivational factor affects the skill for digital device operation and Internet use, and this access skill sequentially affects the use of online services. In particular, it was found that the effect of strategic and technical skill for internet use is the most important for the use of online services for the disabled rather than the motivation or a simple operational skill for digital devices. In addition, it was found that even in the disabled group, those requiring help in using the Internet was more passive in using the online service than the rest in the group. The results of this study suggest the need for stronger capacity for physical access as well as support in building strategic and technical skills that enhance responsibilities and protect from risks in using the Internet among the people with disabilities.

키워드

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