벤처창업연구 (Asia-Pacific Journal of Business Venturing and Entrepreneurship)

  • 제15권4호
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  • Pages.83-96
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  • 2020
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  • 1975-7557(pISSN)
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  • 2671-9509(eISSN)
한국벤처창업학회 (The Korean Society of Business Venturing)
권호 표지

소셜벤처의 의사결정 프로세스에 관한 연구: 고요한택시 사례

A Study on the Decision Making Process of Social Venture: The case of Goyohan Taxi

  • 김진영 (고려대학교 경영학과 BK21플러스) ;
  • 성창수 (동국대학교 기술창업학과) ;
  • 조한준 (동국대학교 기술창업학과) ;
  • 문강현 (동국대학교 기술창업학과)
  • Kim, Jinyoung (BK21 Plus Research Professor, Korea University Business) ;
  • Sung, Changsoo (Dept of Technology Entrepreneurship, Graduate School, Dongguk University) ;
  • Cho, Hanjun (Dept of Technology Entrepreneurship, Graduate School, Dongguk University) ;
  • Moon, Kanghyun (Dept of Technology Entrepreneurship, Graduate School, Dongguk University)
  • 투고 : 2020.07.11
  • 심사 : 2020.08.23
  • 발행 : 2020.08.31
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초록

시장경제의 메커니즘으로 해결이 어려웠던 다양한 사회적 문제는 정부 주도의 사회적 기업 등의 비영리단체가 해결해야한다는 고정관념을 벗어나, 최근 혁신적인 아이디어에 기반하여 사회적 문제를 해결하고 이러한 과정에서 사회적 가치와 경제적 가치를 함께 창출하는 소셜벤처에 대한 관심이 증대되고 있다. 소셜벤처의 의사결정 프로세스와 성과를 이해하기 위해서는 기존 경제적 가치에 집중하는 스타트업과 영리추구를 배제하는 비영리단체를 분석하는 방법과는 차별화된 접근이 필요하다. 그럼에도 불구하고 국내 안정적인 사업 궤도에 진입하는 데 성공한 소셜벤처는 상대적으로 부족하다. 특히 소셜벤처의 초기 창업 단계 및 죽음의 계곡을 극복해나가는 과정에 대한 직접적인 관찰과 조사는 현실적으로 쉽지 않다. 이에 본 연구에서는 청각장애인 택시기사들이 직접 운행할 수 있는 서비스를 개발하고 성공적으로 창업하여 성장하고 있는 '고요한택시'를 단일사례 연구방법으로 분석하였다. 창업 초기부터 현재까지 주요 전략적 의사결정 과정을 직접 관찰과 심층 인터뷰를 통해 수집된 다양한 맥락 정보를 분석한 결과, '몰입상승효과에 대한 방어기제'와 '사회적 및 경제적 가치 추구의 직교성'의 주요 의사결정 메커니즘을 파악하였다. 이러한 연구결과는 사회적 기업가들이 처한 높은 환경적 불확실성에 대응하기 위한 실무적 방안으로 활용될 수 있을 것이다. 본 연구는 탐색적 연구로서 단일사례 분석 방법을 적용한 연구결과의 일반화 범위는 제한적이나, 향후 다양한 관점에서 소셜벤처의 특성을 규명하는 학술적 논의를 마련하는데 의의를 가진다.

Traditionally social problems had been largely left to be handled by non-profit organizations, not because of lack of interests in social causes but mostly because of lack of innovative ideas to solve them in commercially viable ways. This market failure has recently been fixed by social enterprises, which manage to provide both solutions for social issues and commercially viable business models. As a result, we have been witnessing a sudden spike of public interests in these social enterprises as well as a call for empirical investigation on social enterprises by prior studies. However, empirically investigating a social enterprise has been a challenging endeavor mostly due to the insufficient number of successful social enterprises. Answering to the call in this study, we empirically investigate Goyohan Taxi, a successful social enterprise that partners with visually impaired cabdrivers and offers a taxi service, by both longitudinally interviewing the founder and adopting in vivo observation throughout the entrepreneurial journey of Goyohan Taxi. Based on the single case study method, we find that Goyohan Taxi adopts two distinctive decision-making mechanisms, the de-escalation of commitment and the orthogonality of commercial and social goals. Although generalizability of the our finding is minimal due to the limitation of single case study method, our finding contributes to the research of social entrepreneurship by offering new avenue of research in decision-making process of social entrepreneurs.

키워드

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